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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I recieved an e-mail stating that my product had arrived but the product is nowhere to be found. I have not received a response back from the American Trucks team either related to how I get my product.
I need a little more time to install the seat covers. If I would quit sleeping I could get a lot more done.
The bumper was a good overall bargain. However their were a few fit problems. Two of the bumper sensor holes were clocked wrong and I had to modify them. The cutouts for the trailer wiring connector and spare tire access insert needed to be modified. Luckily I have equipment to do these modifications. Communication was good from the time of placing the order.
Easy to order--quick shipper. Product came earlier than expected
Two times I have used your company and both was a bad experience.
Sending incorrect or incomplete part orders and then making me take pictures to prove to you that you sent me the wrong stuff.
Making me wait days to send me a return label for a refund on a situation that you created by not making sure that you sent out the correct product.
You never have to worry about me using your business again!
Hello Ricky,
I tried to call the phone number on file for you but was unable to get through. I apologize for the delay with your return, I will take your feedback and share it with my team on how the process effected you. We are consistently changing processes and updating systems to strive for the best customer experience. Please keep an eye on your email as you should receive the Return Authorization email today.
If you need any further assistance please feel free to give me a call at ext 1896.
Thank you, Allison
Overall it was easy order, fast shipping, big selection and reasonable prices
Not satisfied never received last order didn't get know notification either
Hey John,
Sorry I missed you I just left you a voicemail explaining how we are going to rectify this issue for you. I do apologize again for not receiving any ESD emails or updates on this order. If you have any further questions or concerns please reach out to customer service or feel free to give me a call back at ext 1896.
Thank you and have a great day!
Allison
Everything went great and fits thank you. The material is fantastic and durable!
Was supposed to get 2 day shipping and I've been waiting for my parts for a week now.
Hey Preston,
Thank you for speaking with me today, sorry we couldn't resolve the fitment issue but glad we got a chance to talk through the delivery delay with your order. I appreciate your feedback on the product and your input. If you need any further assistance please feel free to give me a call back at ext 1896.
Thank you, Allison
Great product, and great experience. Be prepared to get lots of emails after ordering.
Product came to my house when it was supposed to, the only problem was the hinges that attached to the truck for the step are wrong need the proper hinges shipped to me then I'll give a further review
Hey Robert,
Sorry I missed you I left you a voicemail going into more detail on your review. As always we appreciate your feedback and taking the time to write it. We look forward to hearing from you!
Please feel free to give me a call if you have any further questions or concerns at ext 1896.
Allison
Great price - fast service!
Product was shipped right away, no issues and great customer service!
Fit perfectly and looks great. Would recommend to anyone wanting a blackout look
The part I was searching for was easy to find. Came quickly. No nonsense.
Quick shipping, great packaging, easy to install, well made, and looks great on my truck.
Easy to navigate website and good prices. They had exactly what I wanted
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
Sorry I missed you I just left you a voicemail explaining the next steps on how we are going to rectify this situation for you. Definitely apologize for the delay with this shipping and for any inconvenience this has caused you. If you need any further assistance do not hesitate to chat in, call customer service or me directly at ext 1896.
Hope you have a great day!
Allison