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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great service and quick delivery. Always a product available to fit my truck.
Great so far we'll see when I try product. Installed working great!
The purchase process was very easy and the delivery time was quick. I will definitely be a repeat customer.
Top notch customer service! Answer all of my questions with expertise. Made it easy for my decision to buy my headlights for my Chevy.
Website is well designed and easy to navigate. Shipping was quick, and lots of products in stock.
Bought headache rack and paid xtra $299 for installation. I was informed they couldn't do the install without mounting brackets that I have to supply. Can't find brackets that work because of my truck boxes.They won't return my money( only store credit) for a install there not capable of finding someone to do. Now I'm out the $299 and have to find someone to install myself
My first order with them,was supposed to be a set of 4 wheel spacers,I received 2. When I called about it was told I have to return the 2 I received to get the 4 I ordered because they can't split an order.my question for them was someone split an order for me to just get 2, they dont know what happened,but i must return what i did get and if i still want them it will be at least 12 weeks because now they are on back order.
Hey Scott,
Sorry I missed you I just left you a voicemail apologizing for any inconvenience only receiving 2 spacers may have caused you. We do apologize again for having to go through the return process and now they are out of stock, we completely understand how frustrating this must be for you. If there is anything else we can assist you with please feel free to chat us on the website, give us a call or you can reach me directly at ext 1896.
Thank you and have a great day!
Allison
I received the package later than the expected date as per the purchase but it could be due to the holiday. Shipping company Fed Ex did not take good care of the package. As of now everything seems ok on the rip and taped boxes.
The truck definitely feels more responsive, and sounds deeper with the new CAI. It's a good first upgrade for sure. The install wasn't that bad. I just watched the video for it, and read the instructions.
So far so good the on line service and the shipping are great. Will do an open box next week.
This order is good but others not so good.64-25791127 not good at all.
I wanted a better reception on my radio. THe video on how to replace antennas was very helpful.
Products arrived as described and shipping was reasonable through FedEx. Thank you and recommend American Trucks
The item was easy to find. The only issue was damage to the item. No damage to the box or packaging.
Item was shown in stock with multiples of item. Order was confirmed and processed with delivery date given for July 5th. Then two days later received email that item was out of stock. Estimated delivery til this day continues to keep getting pushed back. So far very bad experience, would not give a positive review.
Hello Josh,
Sorry I missed you, I left you a voicemail apologizing for the delay with your order and provided the most updated ESD that we have in our system. Again, we apologize for any inconvenience this may have caused you. If you need further assistance or would like to look into alternative options please feel free to give our sales department a call or chat in on AmericanTrucks.com.
Thank you and have a great day!
Allison
From the ease of ordering to tracking the delivery, American Truck provided what they said, when they forecasted delivery, and the quality they promised. This will not be my only purchase from them.
I have a lot of confidence when I order from American trucks. Knowing that my parts will get to me fast and in good condition. Great customer service! They were very attentive and nice. Definitely ordering more parts from them in the near future.
Jim was my sales rep when I placed my first order with your company. Jim was very helpful, answered my questions in a professional way and yet had a very personal manner. Look forward to talking with him again.
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Hello Michael,
Glad we had a chance to speak today and clear this issue up. Hope everything works out with your Rack Frame and you are able to get it installed on your truck. If you need any further assistance please feel free to reach out to me at ext 1896.
Thank you!
Allison