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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great website found a part I needed was looking for a seat cushion for the driver seat. Got the right one got it installed. My rear end hasn't been that happy in that truck in 25 years.
We own Ford Trucks, (1990 F-150,) (2010 F-150) 2011 f-150 2014 f1-50 2023 F150
I like the You tube Channel which led me to the site. So i ordered what i needed.
Thank you
My 3 shipment were supposed to be delivered on Wednesday 12/10/25. Every day it has been pushed out, now FedEx says Saturday (I don't have much hope in that happening). I had planned on having my truck back up and running today, that's not going to happen. This is a common problem with FedEx and I would suggest dumping them and going to UPS. I am sure when I get the parts I will be happy wit them but the shipping really let me down.
This is my second order and I really don't have much experience with them. 2 orders in 2 day. They are very responsive with their info via email. I think I am going to ordering much more stuff from them.
All of my purchases with your company have been great an absolutely fantastic experience i do wish that you had more carbon fiber options for the engine bay for the new 2025 power boost engine Ford F159 especially since i have 2025 King Ranch i like making my truck stand out from other
Very easy to shop and finding the cheapest option i wanted
Looked for the parts on the internet. This company had what I needed at a good price. Ordered the running boards and they arrived on time. All parts were included and securely packaged to prevent damage in shipment. Impressive purchase.
Awesome company my first order and the packaging was excellent, I used to be a shipper and got efficient at using the
Foam machine.
Christopher the sales report was great. However the shipping process is bad, I was supposed to have my tonneau cover on 12/11/2025 and never received it, no update on when it will be delivered. Due to this I had an appointment for installation and now have to reschedule and pay 25% for the install due to short notice cancelation. Not happy with this right now
Hello Shawn,
Thank you for sharing your feedback regarding your recent purchase of the BAK Industries Revolver X4S- Roll-Up Tonneau Cover. We do apologize for the delays in the cover being delivered to you which cost you additional money due to having to cancel the installation. We viewed your order and once the cover left our warehouse there were delays due to the barcode on the package and then there was a delay due to the weather. We show that the cover was delivered today 12/16/2025. Due to this situation and your experience we added a $50 promotional credit to your order. This credit is valid until 3/31/2026 and can be used on a future order. Shawn, if you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy
This website is awesome I have bought a few things for my truck on here and it's always my go to. Great prices, great customer service and the photos from people that have bought things are really useful.
I was watching the YouTube video of the F150 build posted a few days ago. The website was easy to navigate and I am excited to get the stuff I purchased. Let's hope that sweet F150, with that sweet matte lunar blue wrap finds its way on my driveway! 😂
Everyone was so nice and helpful, we had a slight problem with the order, which was a gift card, but it was resolved very quickly. Our first experience with your company and it was great! Look forward to dealing with you again! Happy Holidays!
The sales rep that helped me out was Gareth G. He was extremely helpful and knowledgeable helped me choose the right options for my truck look wise and safety, mechanical wise he sent me links so I could see it the visually as we were speaking on the phone and helped me from the beginning till end of purchase, I would love to work with him again thank you.
Saw a add for this product on my Facebook feed from another company and thought the prices were too high so I researched the product and found the same product for less and it offered 2" straps as a choice.
After a less than satisfying experience from another company i ordered from American Trucks. They said the products were in stock and would be at my house in two days. I ordered them and BOOM two days later they arrived. The instructions were easy to understand. The packaging was better than the other companies, and most importantly they were the correct ones.
The instructions said it would take about two hours to install. However, a little more than an hour later I was finished with the install.
Thank you for a great buying experience.
Karl from Colorado.
I ordered a sync radio for my F350. American trucks advertise the radio as a plug and play. They also show it having the heat and air controls and radio controls necessary for hook up. After the product arrives, it did not come with the heat and air controls or radio controls. I was told they would reimburse me half of the cost of the controls because they misrepresented it. I had to buy an extra $300 dollar part. I took the radio to a professional audio shop for installation. After installation my heat and air wouldn't work, and passenger side air bag light was on. The audio shop stated it needed programming, which was not how it was advertised. The audio shop was capable of programming it, but need the codes. We spent a month and contacting American Trucks and their supplier trying to get the codes for programs. The sync radio does not come with instructions. We could not get the programming codes for the radio. It was an overseas company that American Truck referred us too. When we would spend hours during the day to reach out, they would email back during the middle of the night. I finally got fed up and took it to my local Ford dealership. The dealership reached out to Ford Sync to find out that the radio is not compatible with my truck. When we ordered, American Trucks got my vin number twice to confirm it was compatible. I then contacted American trucks and they did let me return the product. I have 1,100 dollars in receipts for installation, the heat and air controls that they didn't not supply ( that is non refundable), and the cost of the dealership. All of this on a product that they continue to advertise as a " plug and play". I asked for some of the charges that I occurred to be given as a store credit, or reimbursed in some way. They told me they would give me a $60.00 dollar store credit. That offended me! I asked to speak to a manager a week ago. They said a manager would reach out. No one has contacted me. Very disappointed.
Hello Jason,
Thank you for sharing your feedback regarding your recent order for the FordSync4 8 to 12-Inch Sync4 Touchscreen Upgrade Kit; Black Trim (17-22 F-250/F-350 Super Duty w/ Full-Through Center Console) and the issues you experienced with the upgrade kit.
We do apologize that the system you received did not come with the hear, air conditioning and radio controls when our description showed that these would be included. I can understand your disappointment and frustration with this situation. We are in the process of reviewing the information we have on our site and we reached out to the manufacturer and they are going to now start including these items in the kit to make it more of a turn key package. We do show that you were able to process a return of this item and received the refund for this order.
I understand you were not satisfied with the promotional credit amount that we offered to you when you shared this experience with us but I added a $75 promotional credit to your account and this can be used on a future order. Please note this credit will expire on 3/31/2026.
Jason, if you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I was looking all over for Rhino retractable straps they had them in stock and able to send them weeks before anyone else and at the same price.
Helped with all my questions, salesperson was very patient and knowledgeable and even offered to help if i needed more help after the call and the youtube videos are the best
I like how easy it was to look up and order my impact that I was needing for work. I'll wait and see how well they do on giving me a military discount
The young lady I spoke to was very helpful and nice. Her name was Chasity I think. I was very pleased with my experience.
I have ordered multiple items from American Trucks and they are always amazing. I have a 2019 5.0 f150 and I have order exhaust parts and accessories. I use them for all my truck needs
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
Thank you for sharing your concerns with AmericanTrucks regarding the delay in receiving your recent order. We apologize for this situation and we can understand the frustration when there are multiple delays in receiving your packages. In reviewing your order, it appears there were delays due to weather recently. We show the items were delivered on 12/13/2025 and we hope that you were satisfied with the items once they were delivered. Due to this situation we issued you a $30 promotional credit to your order, which is valid until 3/31/2026. You can use this credit on a future order. If you have additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy