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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Quick delivery, fit perfect. Do recommend letting it warm up for easier install. Tried to install in 40 degree weather and was a little stiff, needed to weigh down until it warmed up.
I knew generally what I wanted and I am surely a novice. I am confident this will be the first time I am making an online purchase for auto parts which I am getting correct on the first selection. Clear information, all aspects included, with great pictures and a community to learn from.
Easy ordering, but have not received product yet. Not too happy that suddenly Free Shipping with guaranteed Christmas arrival is offered, when I just paid for shipping AND no guarantee 👎🏻👎🏻
I cannot describe how easy it was to order, this is a Christmas gift for my son, Thank you! The delivery time was exceptional, it would make Santa Claus proud, wow! You guys are on top of things!
Website is easy to navigate lots of stuff to look at saving up money now for complete exhaust system that you all listed for my truck
1st time buying from this site. Overall experience was great. Website was user friendly, order was easy to place and the delivery was quick. Items ordered were well protected. I highly recommend this site for future buyers
Very helpful sales associate help me pick the proper suspension for my truck. However, I totaled that truck before I was able to install the suspension and now I cannot return. Bummer.
This was my first purchase with American Trucks, and I want to thank Allison for her excellent help with an issue on one of my orders. She truly listened, was caring, and did not interrupt, which made the entire experience feel respectful and professional. She followed up with me and made sure everything was handled smoothly.
Unfortunately, my experience with Nuno was the complete opposite. He made it very difficult to try to return my product, and the overall customer service was poor. Based on that experience, I would not choose to work with him again.
Thankfully, Allison reached back out to me and helped correct the issue. She went above and beyond, and it's clear she's a great supervisor. Her support made a big difference, and I truly appreciate her help.
Thank you, American Trucks.
I have been a customer for almost 3 years. Everytime I call, I get a friendly and knowledgable person on the other line. Very happy with American trucks and will continue to buy from them. Keep up the good work!
I originally ordered the wrong part - my bad! I called and spoke with a representative that was very friendly and helpful. He told me that the correct part was being shipped and to place the old part in the box and return it using the labels that he sent me. After some time past with no delivery, I contacted AT to find out the part wasn't shipped and that AT needed the original part returned prior to shipping the replacement. I've been without my truck for a few weeks now and this will be another two weeks before the correct part would arrive, not happy. Today, I contacted AT again and asked if I could purchase the correct part, have it shipped so it gets here next week, and then be reimbursed when i return the wrong part, perfect. I wish I would have thought of this yesterday when speaking with Trixxy.
I have been using American Truck and American Muscle for all my F150 and Mustang needs for several years. They are the first website I mention when talking to a new enthusiast.
I bought a S550 mustang a few years ago, I swear it had something from every page in the catalog bolted on this car, and loved bragging about that.
Everything went smooth and prompt. Ordered it at night and went out the next day. Will definitely order again and send referrals
Very disappointed that the item I ordered on Dec 12 for my son for Christmas has not yet shipped. Also to find out that they might not get the item from distributor until Dec 27 or they might not get item at ALL... that is exactly right, thats what i was told when i called about my package. AT don't have a answer to give me. But had no problem talking payment for item they possibly will not receive. When order was placed the email stated I would receive no later than Dec 26 I hate to even tell my son this news.
Hello William,
Thank you for your feedback regarding your order for the Single 10-Inch Down Fire Subwoofer Box; Carpeted that was placed on 12/16/2025. Thank you also for being a member of our Military, Medical and First Responders program and for the service you provide our communities and our country.
We do apologize that this item may not ship and be received prior to Christmas, We do show the original "get it by" date was 12/26/2025-12/27/2025. As you noted, this item is being shipped directly from the manufacturer and once they provide us with the tracking information, we will share this information with you. We understand your frustration with this situation.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Through the research of finding the best deal I could on the product, this place definitely had it. More amazingly believe it or not. Was the packaging and the arrival time. They get another star for that. Excellent quality, excellent delivery and packaging. It is a 100% awesome product... Mine died on me so I had to buy another one. When you got the best-to hell with the rest
Called to order parts for my truck. That went good. Two days later I received an email saying part was out of stock it will be shipped when it's in stock?
Hello Ryan,
Thank you for sharing your feedback with us regarding your recent order of Headlights with Clear Corner Lights; Black Housing; Clear Lens (02-05 RAM 1500; 03-05 RAM 2500/3500). We apologize for this situation and we can understand your frustration.
If is our goal to have our website updated with the most up to date inventory information, however in this case we fell short of our goal, and we do apologize that the lights were listed as in stock, and then you were informed they are out of stock.
We are looking to have the headlights back in stock around mid January, If you would like to look for an alternative item, please contact us and our Sales team would be happy to assist you with this request,
Due to this situation, and the frustration you experienced, we issued you a $20 promotional credit to your account. This can be used on a future order and please note, this will be valid until 3/31/2026.
If you have any questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Web site is awesome it always has what I'm looking for and it will tell me if it's for my truck or not. I ordered the level kit for my 2026 dodge and it came early and it being Xmas season that was awesome.
The cost for the shipping and the time of the arrival is outstanding. They are quick to get your order made and shipped. It is the perfect site to get the parts you need in a crunch if needed.
Everything I need I could find on here, and on top of that it gets to mine In timely manner.
I purchase an open box taillight, they wouldn't fit my truck, but I gift them to my brother, and he really likes them. This is an estimated date below.
I've purchased an exhaust system and the Baja Grill. Happy with both and the promo cash I earned got me the tail gate assist for free. Not bad! Thanks Team AT.
It was okay navigating and finding a fit for my specific truck
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for your recent order and for sharing your feedback with us regrading the return that was set up on the 4WD Selector Switch (09-14 4WD F-150 w/o Electronic Locking Differential) you ordered. We do apologize if you were not initially made aware that the item would need to be in the return process to us before the replacement would ship to you. We would also like to apologize that you were not provided at that time, the option to purchase the correct item, and then set up the return for a full refund.
We do show that your return of the switch is set up for refund back to your original payment method and the replacement item was delivered to you on 12/20/2025.
For your refund, we ask for 7-10 days, after Fed Ex received the item, for your refund to be complete.
If you have any questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy