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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Decent experience, would be nice if all my parts would have showed up.but quick to respond no hassle made things right away.
When my local truck shop couldn't get the Bilstein 5100s, I knew there was one place to go and that was American truck! This is my first order with them, but it definitely won't be my last. Great tracking and shipping of my shocks came right on time. And the price was right!
Customer service is great. Easy to order on line. Easy returns
The item was in good shape except a little wiring issue I had to fix but the buying experience was good although the item was too pricey for sure than other locations
Easy to find what I was looking for. Good price, speedy delivery.
Fast shipping. Product was as described. Instructions were easy to follow. I will use American Trucks again
At the beginning of my purchase perfect customer service. After receiving damage rim and wrong TPMS that's when the nightmare began.
Customer service is on point. From Benjamin and other associates my sincerely appreciation.
Quick and easy. Exactly what I needed. No issues when placing my order and received in a reasonable amount of time.
Placed an order for wheels I was told were in stock (while talking to someone, not just ordering online). 2 days later I got an email they're were backordered and I might have them in 2 months, maybe longer. Apparently Americantrucks is just a middle man and this happens a lot because none of it is their stock. In the future, I'll likely be looking for somewhere to do business.
The OEM pillar post appliqué (basically a black vinyl sticker) cracks a frays over time. These are a great way to clean up those 4 weaknesses in the stock truck. Standard delivery and they were here in 2 days. Very happy with the service provided once again.
Second product I've gotten from American Trucks… Good Service, Great Products… I'll definitely be buying from here again!
Great service and fast shipping. Parts work great, truck never ran better.
Bought an open box deal...saved big money! I already had the pieces missing from the open box; essentially I received a new bed cover 60% off!
Quick fast shipping. Parts look good and so far no problems.
Best description! Actual measurements in inches. Very helpful in determining correct figment. Quality black paint or coating is a plus. Prompt shipping. Highly recommend American Trucks. Thanks!
I have ordered from several online truck parts companies and found that AT is simply the best. My first experience with them was last year and called them to help me with some hard to find parts. The representative was so helpful and even emailed me what I was looking for. For my most recent order, it was a seamless online order and the parts arrived on time. Highly recommend American Trucks!
Arrived on schedule as stated, great service and good quality product.
Online transaction went smoothly. Delivered on time as stated. I haven't mounted the tires yet, but they appear to be quality tires at a good price.
The website was easy to use and very helpful when picking the right parts for my model of truck!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members