On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have ordered from several online truck parts companies and found that AT is simply the best. My first experience with them was last year and called them to help me with some hard to find parts. The representative was so helpful and even emailed me what I was looking for. For my most recent order, it was a seamless online order and the parts arrived on time. Highly recommend American Trucks!
Arrived on schedule as stated, great service and good quality product.
Online transaction went smoothly. Delivered on time as stated. I haven't mounted the tires yet, but they appear to be quality tires at a good price.
The website was easy to use and very helpful when picking the right parts for my model of truck!
Ordered the part two days and since then I have gotten 5 emails about my order. Price was good product is probably good but ease up on the e mails and give a person the opportunity to receive the product before writing a review
Ordered 2 wiring harness and only received one. Still waiting for a resolution.
Installed this on my 2009 Chevy Silverado 2500HD. At first look it seems like a well constructed light with a good gasket. Several days after install my wife was riding with me and noticed water coming in the cab below where the light is located. Next day I poured some water on the top of the light and it just ran into the cab. From what I can see the gasket does not even contact the metal lip on top it's too small for the hole it's supposed to seal. Unfortunately I got rid of the box it came in so I guess I'm out 60+ bucks. I just put the old light back on and it was absolutely water tight.
The part for the antenna itself does not go onto the 2012 dodge ram so I wish the $26 I was looking for the antenna that goes for 2012 dodge ram 1500 sent this black antenna but nothing it doesn't fit into the amount on the truck, there's nothing to go into it. Don't screw in or nothing. This just pushes in and it's it's not the right antenna, I ordered a lot of stuff from my truck and I'm disappointed
I took a chance on an open box return that had some serious damage. Took some time and patience but was able to repair it because all the pieces were included. I am very happy with the results
Great service and products a must for any truck owner. Huge selection
Easy to find what i didn't know i wanted and great amount of pictures with reviews to support a purchase.
Great customer service! No push back just strictly taking care of the customer.
Order said 6-8 day shipping. Got it in like 3 days. Would shop here again. Thank you.
I've been having some problem with it but they are trying to correct it
Talked to rep name Sam about exhaust for 3.5 ecoboost, recommend mbrp which worked out like I wanted
I've been researching the Redrock Intake for my 2021 Ram 1500 and after ordering it and getting everything put together, it doesn't fit my Hemi with eTorque even though American Trucks website said it did. I even reached out to Redrock themselves and they said they don't offer an Intake that would fit the eTorque motor. Please add a notice on this model so others won't have to go through the trouble that I did. Thanks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members