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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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46,925 reviews

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New Jersey
1 review
0 helpful votes
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Looks nice, leaks like a sieve.
September 2, 2024

Installed this on my 2009 Chevy Silverado 2500HD. At first look it seems like a well constructed light with a good gasket. Several days after install my wife was riding with me and noticed water coming in the cab below where the light is located. Next day I poured some water on the top of the light and it just ran into the cab. From what I can see the gasket does not even contact the metal lip on top it's too small for the hole it's supposed to seal. Unfortunately I got rid of the box it came in so I guess I'm out 60+ bucks. I just put the old light back on and it was absolutely water tight.

Date of experience: August 22, 2024
New Jersey
1 review
0 helpful votes
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Disappointed
September 2, 2024

The part for the antenna itself does not go onto the 2012 dodge ram so I wish the $26 I was looking for the antenna that goes for 2012 dodge ram 1500 sent this black antenna but nothing it doesn't fit into the amount on the truck, there's nothing to go into it. Don't screw in or nothing. This just pushes in and it's it's not the right antenna, I ordered a lot of stuff from my truck and I'm disappointed

Date of experience: August 22, 2024
Georgia
1 review
0 helpful votes
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I took a chance
September 2, 2024

I took a chance on an open box return that had some serious damage. Took some time and patience but was able to repair it because all the pieces were included. I am very happy with the results

Date of experience: August 22, 2024
Virginia
1 review
0 helpful votes
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Good service
September 2, 2024

Great shopping experience and fast service,very happy!

Date of experience: August 22, 2024
Massachusetts
1 review
0 helpful votes
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Great products
September 2, 2024

Great service and products a must for any truck owner. Huge selection

Date of experience: August 22, 2024
Arkansas
1 review
0 helpful votes
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Solid choice
September 1, 2024

Easy to find what i didn't know i wanted and great amount of pictures with reviews to support a purchase.

Date of experience: August 22, 2024
Mississippi
1 review
0 helpful votes
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Customer service
September 1, 2024

Great customer service! No push back just strictly taking care of the customer.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Amazing
September 1, 2024

So simple ordering. I was looking for an s and b intake in town and nobody had in stock. American truck had it here in 2 days.

Date of experience: August 22, 2024
Texas
1 review
0 helpful votes
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Fast shipping
September 1, 2024

Order said 6-8 day shipping. Got it in like 3 days. Would shop here again. Thank you.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Pain in the tooth
September 1, 2024

I've been having some problem with it but they are trying to correct it

Date of experience: August 22, 2024
Georgia
1 review
0 helpful votes
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Look good
September 1, 2024

Haven't had time to bolt on yet but it looks good Thank you will get around to it as soon as possible

Date of experience: August 22, 2024
Missouri
1 review
0 helpful votes
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My first order
September 1, 2024

Talked to rep name Sam about exhaust for 3.5 ecoboost, recommend mbrp which worked out like I wanted

Date of experience: August 22, 2024
New York
1 review
0 helpful votes
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Redrock Intake Install
September 1, 2024

I've been researching the Redrock Intake for my 2021 Ram 1500 and after ordering it and getting everything put together, it doesn't fit my Hemi with eTorque even though American Trucks website said it did. I even reached out to Redrock themselves and they said they don't offer an Intake that would fit the eTorque motor. Please add a notice on this model so others won't have to go through the trouble that I did. Thanks!

Date of experience: August 22, 2024
Michigan
1 review
0 helpful votes
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I received my order (Black Lug Nuts for GMC Sierra) quickly and in perfect condition. The product matched the OEM and was no trouble to install and looks fantastic.

Date of experience: August 22, 2024
Colorado
1 review
0 helpful votes
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So Far So Good
September 1, 2024

Haven't unpacked the product yet but shopping, payment, shipping was easy and true. Product arrived in 3 days from time of order and was cost effective relative to other sites and products. Very pleased with my interaction using this site.

Date of experience: August 22, 2024
Ohio
1 review
0 helpful votes
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Fast and easy
September 1, 2024

No hassle checkout and fast shipping. Ordered Sunday, installed on Tuesday.

Date of experience: August 22, 2024
Indiana
1 review
0 helpful votes
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Deceptive Business Practice
September 1, 2024

I would give a 0 star rating if it were an option. I talked directly to customer service, numerous times, to ensure the wheels I wanted were available, in stock, and ready to ship. Customer service insisted the wheels were in stock and available to ship. I placed the order based on the information I was repeatedly provided by these people. Low-and-behold, I get notified, after paying for the order in full, the wheels are not available. I immediately contacted a customer service representative only to learn the wheels are obsolete and will not be in stock in the 4-6 weeks time frame as the email notification indicated. I was issued a refund, however this company has mislead me and now my money is now tied up for 3-5 business days before the refund will be posted to my bank account. Do not believe this companies web site availability status. Do not believe their customer service representatives when they tell you items are on hand and available to ship. When you are dissatisfied with being lied to, and request a refund, you will not have access to your money for at least 5 business days. Just to be clear, I never leave reviews. I think reviews are either fake, or are left by someone who is just complaining. However, in this case, I simply could not let this transaction go unnoticed. Buyer beware!

Date of experience: August 21, 2024
Washington
1 review
0 helpful votes
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They are sweet looking love them! Only issue is it's saying my blinkers are out on the dash but they are not what would cause this and Andy suggested to fix this makes them blink fast like Chevy does when u so have a blinker out

Date of experience: August 21, 2024
Georgia
1 review
0 helpful votes
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As Advertised
September 1, 2024

Pretty much one would expect with a well thought out design that was custom made for a specific model. It was excellent—and definitely quality made.

Date of experience: August 21, 2024
Illinois
1 review
0 helpful votes
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F250 exhaust system
September 1, 2024

Welded very nice. Plan to install with my father when i arrive home.

Date of experience: August 21, 2024