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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I have a 2015 Laramie 1500 and installed these lights. Very bright and work amazing but, the truck from time to time will tell me to change them out but it also does that with my OEM taillights saying the turn signal is out and the light itself is out. Other than that these lights are a great upgrade from the dud oem warm colored lights
Bought mayhem rooms and Mike star tires for Ford f150.275/5520. Fit and looks great. Fast free shipping.
I received my exhaust flowmaster dual output outlaw. However, it was missing instalation parts so I couldn't fully install and enjoy the performance compared to the stock exhaust I had. When I went through customer service I told them I was missing 2 exhaust clamps. They said to send a picture of what I had and what was missing. That was impossible to do because I had already installed the exhaust. Then they told me to take a picture of the instructions. I informed them that I would but it didn't come with instructions ither and that I had to watch the video on the website to install it which took me 5 hours to figure out. I'm still waiting on my claim to process. I'm irritated because they made that big of a deal over 2 exhaust clamps which is rediculous! I'm a first time customer and this was my first time purchasing from this site. If they want to make this right they can simply send me 2 exhaust clamps so I can properly install the exhaust and fully enjoy my hard work that I spent on it.
Customer service was very friendly and helpful. Item shipped fast. Very happy customer
Decent experience, would be nice if all my parts would have showed up.but quick to respond no hassle made things right away.
When my local truck shop couldn't get the Bilstein 5100s, I knew there was one place to go and that was American truck! This is my first order with them, but it definitely won't be my last. Great tracking and shipping of my shocks came right on time. And the price was right!
Customer service is great. Easy to order on line. Easy returns
The item was in good shape except a little wiring issue I had to fix but the buying experience was good although the item was too pricey for sure than other locations
Easy to find what I was looking for. Good price, speedy delivery.
Fast shipping. Product was as described. Instructions were easy to follow. I will use American Trucks again
At the beginning of my purchase perfect customer service. After receiving damage rim and wrong TPMS that's when the nightmare began.
Customer service is on point. From Benjamin and other associates my sincerely appreciation.
Quick and easy. Exactly what I needed. No issues when placing my order and received in a reasonable amount of time.
Placed an order for wheels I was told were in stock (while talking to someone, not just ordering online). 2 days later I got an email they're were backordered and I might have them in 2 months, maybe longer. Apparently Americantrucks is just a middle man and this happens a lot because none of it is their stock. In the future, I'll likely be looking for somewhere to do business.
The OEM pillar post appliqué (basically a black vinyl sticker) cracks a frays over time. These are a great way to clean up those 4 weaknesses in the stock truck. Standard delivery and they were here in 2 days. Very happy with the service provided once again.
Second product I've gotten from American Trucks… Good Service, Great Products… I'll definitely be buying from here again!
Great service and fast shipping. Parts work great, truck never ran better.
Bought an open box deal...saved big money! I already had the pieces missing from the open box; essentially I received a new bed cover 60% off!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members