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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,094 reviews

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Virginia
1 review
0 helpful votes
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My shopping experience was really good, until yesterday! I had the misfortune of speaking with phone customer service andrew, who I called; in response to receiving a email--saying that there was a hold/pause on my order due to my purchase history. Andrew was not very informative and condescending implying that the purchase was made by a stolen credit card. Gave him, all the information he asked for and when everything checked out, instead of saying sorry or a huge apology on behalf of the company, he was at a loss for words and silent and then short with me. Love the company site and videos that have helped inform me about ford trucks, but after dealing with someone like that, I will reevaluate purchases frome here from now ON!

Date of experience: August 26, 2024
Minnesota
2 reviews
0 helpful votes
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Tail gate assist is the best upgrade
September 6, 2024

So easy.
So worth it.
No more "KLUNK" noise ever.
Great installation instructions.
Did have to go for the pipe wrench to remove the old bolt on my 08. No worries, it gets replaced!

Date of experience: August 26, 2024
New York
1 review
0 helpful votes
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Never received my package
September 6, 2024
Updated review

My experience with American truck has been good except for when it comes to shipping,I am a repeat customer but every time American truck uses fedex I never get my package when it says am I supposed to, I ordered some parts for a truck I have on the lift, said it's supposed to be there Friday never showed then said delivered Monday afternoon and I never received anything. This is highly frustrating

Date of experience: August 26, 2024

Never received product
September 5, 2024
Previous review

Never received my order was supposed to arrive Friday

Date of experience: August 26, 2024
Georgia
1 review
0 helpful votes
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Confusing cancelation
September 6, 2024

I understand this was originaly my error. But i ordered headlights and tail lights. As soon as i finished the order i saw a set of tail lights i liked better so i bought them and canceled the original tail light order. Called the next morning to confirm i wasnt going to pay for the original lights...why would i considering i canceled the order right? The man said i wasnt everything was good. The next day i get an email saying i have a $210 store credit...why may you ask...there still charging me for a canceled order and forcing me to buy more from them...i really like this site and want to do more business in the future but at this point customer service needs to step up and not steal my money. Its prety simple not to charge my card considering they still havent...

Date of experience: August 26, 2024
Colorado
1 review
0 helpful votes
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2500 Trunk Badge Upgrade
September 6, 2024

Took a few tries to figure out the appropriate search terms.

Date of experience: August 26, 2024
Tennessee
2 reviews
0 helpful votes
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Shopping on the website is super easy and placing the order was just as easy. Order arrived when prompted and everything arrived! Very happy with my purchase and the product is very good so far. Looking forward to more business with American Trucks!

Date of experience: August 26, 2024
Ohio
1 review
0 helpful votes
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Fender flares
September 5, 2024

Quick shipping and good quality and prices. Good customer service.

Date of experience: August 26, 2024
Illinois
1 review
0 helpful votes
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F150 2021
September 5, 2024

Estupendo sitio web y fácil de comprar en el. 5 estrellas le doy

Date of experience: August 26, 2024
Ohio
2 reviews
0 helpful votes
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Exhaust system
September 5, 2024

I own a Napa Auto Care Center I purchased a cat back system it was better than what I expected. It took me a hour to remove old exhaust and install new system. I was so impressed how easy it was fit absolutely perfect and sound level was great. I would recommend this exhaust to anyone looking for stainless exhaust. It fit exactly like it should great workmanship.

Date of experience: August 26, 2024
Illinois
1 review
0 helpful votes
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I didnt get turn signal on that mirror
September 5, 2024

Got it quick but I'm missing the turn signal on mirror. I was expecting the signal. That is problem with internet buying

Date of experience: August 26, 2024
Massachusetts
1 review
0 helpful votes
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100% satisfied
September 5, 2024

Product was exactly as advertised. It fit my truck and was easy to install.

Date of experience: August 26, 2024
Nevada
1 review
0 helpful votes
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I have now placed a second order with American Truck and nothing has been satisfactorily. The completely wrong item was shipped on my first order and I was forced to do all the work on the return. On my second order, the item was changed from shipped, to back ordered out of stock. Should have been advised it was out of stock, prior to American Truck taking my money.

Date of experience: August 26, 2024
Michigan
1 review
0 helpful votes
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Box was previously open
September 5, 2024

Box was previously open. It was taped up and then ripped open again.
This product should have been sold as return goods for previously open box and discounted.

Date of experience: August 26, 2024
Wyoming
1 review
0 helpful votes
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Fast Delivery
September 5, 2024

My order got here in less than 3 days with standard shipping.

Date of experience: August 26, 2024
Oregon
1 review
0 helpful votes
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Bought mounts for my 2012 Dodge Ram grill guard, nice packaging showed up in a good time frame easy install, made it easier with American trucks helpful videos as well, everything fit perfectly, couldn't be happier. Thank you for everything. 👍😁

Date of experience: August 26, 2024
Ohio
1 review
0 helpful votes
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Very simple
September 5, 2024

Everything I needed to fix my truck was easy to find and delivery was fast.

Date of experience: August 26, 2024
Maine
1 review
0 helpful votes
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Front end parts
September 5, 2024

Parts are good quality but didn't come with some needed hardware, other than that was good

Date of experience: August 26, 2024
Ohio
2 reviews
0 helpful votes
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F-150 grill
September 5, 2024
Updated review

Great job processing was easy order and package was in great shape when arrived.

Date of experience: August 26, 2024

Raptor lights
June 7, 2024
Previous review

It was very good. I enjoy the lights and will order again. The lights will look great on my truck

Date of experience: May 28, 2024
Georgia
1 review
0 helpful votes
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Where is my order?
September 5, 2024

It was easy to place the order. But, I'm waiting on my order to arrive.

Date of experience: August 26, 2024
Missouri
1 review
0 helpful votes
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Black Fuel Wheel
September 5, 2024

Got what I ordered in a few days, was well packaged. Liked the picture of a truck like mine with wheels on it so I can see what it would look like.

Date of experience: August 26, 2024