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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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My shopping experience was really good, until yesterday! I had the misfortune of speaking with phone customer service andrew, who I called; in response to receiving a email--saying that there was a hold/pause on my order due to my purchase history. Andrew was not very informative and condescending implying that the purchase was made by a stolen credit card. Gave him, all the information he asked for and when everything checked out, instead of saying sorry or a huge apology on behalf of the company, he was at a loss for words and silent and then short with me. Love the company site and videos that have helped inform me about ford trucks, but after dealing with someone like that, I will reevaluate purchases frome here from now ON!
So easy.
So worth it.
No more "KLUNK" noise ever.
Great installation instructions.
Did have to go for the pipe wrench to remove the old bolt on my 08. No worries, it gets replaced!
My experience with American truck has been good except for when it comes to shipping,I am a repeat customer but every time American truck uses fedex I never get my package when it says am I supposed to, I ordered some parts for a truck I have on the lift, said it's supposed to be there Friday never showed then said delivered Monday afternoon and I never received anything. This is highly frustrating
Never received my order was supposed to arrive Friday
I understand this was originaly my error. But i ordered headlights and tail lights. As soon as i finished the order i saw a set of tail lights i liked better so i bought them and canceled the original tail light order. Called the next morning to confirm i wasnt going to pay for the original lights...why would i considering i canceled the order right? The man said i wasnt everything was good. The next day i get an email saying i have a $210 store credit...why may you ask...there still charging me for a canceled order and forcing me to buy more from them...i really like this site and want to do more business in the future but at this point customer service needs to step up and not steal my money. Its prety simple not to charge my card considering they still havent...
Took a few tries to figure out the appropriate search terms.
Shopping on the website is super easy and placing the order was just as easy. Order arrived when prompted and everything arrived! Very happy with my purchase and the product is very good so far. Looking forward to more business with American Trucks!
Quick shipping and good quality and prices. Good customer service.
I own a Napa Auto Care Center I purchased a cat back system it was better than what I expected. It took me a hour to remove old exhaust and install new system. I was so impressed how easy it was fit absolutely perfect and sound level was great. I would recommend this exhaust to anyone looking for stainless exhaust. It fit exactly like it should great workmanship.
Got it quick but I'm missing the turn signal on mirror. I was expecting the signal. That is problem with internet buying
Product was exactly as advertised. It fit my truck and was easy to install.
I have now placed a second order with American Truck and nothing has been satisfactorily. The completely wrong item was shipped on my first order and I was forced to do all the work on the return. On my second order, the item was changed from shipped, to back ordered out of stock. Should have been advised it was out of stock, prior to American Truck taking my money.
Box was previously open. It was taped up and then ripped open again.
This product should have been sold as return goods for previously open box and discounted.
My order got here in less than 3 days with standard shipping.
Bought mounts for my 2012 Dodge Ram grill guard, nice packaging showed up in a good time frame easy install, made it easier with American trucks helpful videos as well, everything fit perfectly, couldn't be happier. Thank you for everything. 👍😁
Everything I needed to fix my truck was easy to find and delivery was fast.
Parts are good quality but didn't come with some needed hardware, other than that was good
Great job processing was easy order and package was in great shape when arrived.
It was very good. I enjoy the lights and will order again. The lights will look great on my truck
It was easy to place the order. But, I'm waiting on my order to arrive.
Got what I ordered in a few days, was well packaged. Liked the picture of a truck like mine with wheels on it so I can see what it would look like.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

