Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience from start to finish. Easy set up and looks great and will do everything I need it to do!
I ordered new nerf bars for my truck on Saturday evening and they were at my house Tuesday afternoon.
I recieved my fender flairs however the packaging was open and ripped plus missing screws and bolts so unable to install the product, not happy!
Used this site years for mustang parts and now f150 parts. Easy to the point video reviews now install videos as well wouldn't go anywhere else
The mat fits my truck bed perfectly and was simple to install.
Thank you for good quality products. Installation was plain and simple.
I bought weather tech mats from American trucks & they came super fast & nice. Also spoke to them in the phone & customer service was wonderful. Already looking for more things to buy.
American Trucks provided many options for the parts (brakes) for my truck. This allowed me to compare and select the parts I wanted. It was easy to order and get a military veteran's discount plus free shipping.
Exactly as listed, I used the lug nuts on a 2011 ram 2500 and they work flawlessly
Shipping was pretty fast. Everything was in good shape.
I'm getting everything installed very soon.
Good quality and good advertisement with videos and great reviews
Part came in a timely manner but there are no instructions, I guess I'll watch a video for installation instructions
Got this review form - but I am waiting for my product to arrive. I also received several (yes more than 1 email) about other products and items. I would think you would wait until the product arrived for any of this.
Other than the grill coming with a made in China sticker on it and the 4 main screws. I had to reuse the old rusted ones which one broke off I was satisfied with the it fit and looks. Kind of flimsy but you get what you pay for
Order came fast and box was not damaged at all. Everything inside was as expected and came with a bunch of stickers and a magazine with featured products
Website is easy to use and very descriptive about the parts/ products
My shopping experience with American Trucks was very pleasant. The head lights that were recommended are less than desirable.
I received all In good conditions and the delivery is fast. Thanks for all
Had to wait a couple extra days, but I didn't pay for quick shipping so that comes with it. Product was perfect and arrived with no issues. Got my mount in the mail and it fit with no problem.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

