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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Took my order… charge card info… days later… it's out of stock… by email! Lol…well tough luck. We will keep your info and if it ever comes back in stock… we will decide to send it then. Not great service to me. Wasn't going to say anything… but you keep bugging me for a review. Your bad 🤷🏼
This rear bumper gives my ram a more aggressive look. However, the only problem would be the fitment of the trailer connector. It does not seem to latch on. Every time I drive the truck it becomes loose and comes off. If that wasn't a problem then this would definitely be a 5/5.
This was my first time ever using this website. I found it insanely easy to navigate and the deals that get posted are incredible. I had zero issues with finding the items I needed and getting the notice of direct fit to my truck is nice too. I have not, at this time, received my order since I just made the order a couple days ago, but it is currently in route. I am very pleased with the way this site functions.
You're sending out surveys before the item was received, every time I discard your email, you send another.
I ordered a builtright stubby antenna and red rock center console organizer for a 21 f150 and was sent an antenna and custom tuner for a mustang. I am actively trying to return the wrong items for what I actually ordered
After I installed my tuxedo bed cover I realized that my bed extender didn't have enough room to flip back and forth anymore. The latches allow me to reverse the bed extender easily without the need to flip it. I would have given it a 5, but I feel they're a little pricey for the use and duty grade.
I purchased an Open Box Item, however they had inventoried it incorrectly, and it wasn't even the correct part number they sold me; it was the wrong bolt pattern. Sadly had to return the item.
Ordered an AEM Dry High Flow Air Filter, got it in about 3 days and everything was there as advertised. I haven't driven with it a lot, but I've noticed a little better throttle response and turbo boost levels when getting on my '24 F150 Powerboost.
Have received emails from American Trucks for several years. I have also visited the American Trucks store in our City (Redmond Oregon). When I receive my running boards, they will be installing them.
Great product, fast delivery and great customer service. I highly recommend American Trucks.
Prompt and courteous. Thank you. I'm not wasting time to fill out your survey.
I received everything I ordered quickly and the shipping was awesome and no damage to anything. Good job AT. I definitely will buy more stuff of you guys. Just waiting on my free catalog
Would definitely purchase from again, easy to find part that we needed, shipping was fast, communication excellent
🔥👍 very happy with my product, showed up in a quickly and timely manner
Great quality parts always a good deal
It was quick to find the part I needed and the confirmation of the vehicle to ensure the part was correct. The part was delivered in 3 days considering it was over Christmas that was amazing.
A+++++ experience. Can't ask for more! Shipping info /tracking was spot on! Will definitely order again from American Trucks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Daniel,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly