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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 6 days

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46,695 reviews

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Colorado
1 review
0 helpful votes
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Good product
January 13, 2025

Perfect fit fast shipping I have any complaint the quality is good

Date of experience: January 3, 2025
Florida
1 review
0 helpful votes
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Customer Satisfaction is B/S
January 13, 2025

The bumper does not fit. When I tried to return the entire order, I was told that I am being spiteful and that I had to pay a restocking and shipping fee to return all the items, I guess you really don't stand behind your poliucies,

Date of experience: January 13, 2025
Missouri
1 review
0 helpful votes
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Perfect products and speedy delivery
January 13, 2025

I ordered blackout taillights for my ford f-150 and was beyond satisfied with American Trucks and the companies they work with. I will definitely buy more accessories from them for my truck!

Date of experience: December 31, 2024
Missouri
1 review
0 helpful votes
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Great parts at fair pricing!
January 13, 2025

Ordering was simple and shipping was quick. Five stars!

Date of experience: January 2, 2025
Illinois
1 review
0 helpful votes
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Great Experience
January 13, 2025

Parts arrived quickly and are great quality. Everything's as described

Date of experience: January 2, 2025
Florida
1 review
0 helpful votes
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Bed cover
January 12, 2025

This was my first time purchasing something on this website. It was scary at first but the order process was great and shipping was fast. Definitely will be buying something again in the future.

Date of experience: January 9, 2025
Florida
1 review
0 helpful votes
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Got these mammoth rims bc of great price but now way over planned cost even reusing tires; need deeper /longer lug nuts, factory Chevy TMPS sensors don't fit

Date of experience: January 2, 2025
Support R. — American Trucks Rep
over a year old

Joshua,

I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly

Kentucky
1 review
0 helpful votes
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Salesperson miatake
January 12, 2025

I ordered a set of headlamp assemblys and salesperson entered shipping address incorrectly. Also did a price match but the payment link didn't reflect correct price so I had to give my credit card over the phone. Cusomer service sent enail 3 days later saying they needed additional information.
I called in to see why and they said info entered incorrectly. They corrected issue but Then I couldn't cancel the order. So I have to accept delivery and return!

Date of experience: January 2, 2025
Pennsylvania
1 review
0 helpful votes
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Great Serive
January 12, 2025

The web site is very easy to use and the shipping times are outstanding.

Date of experience: January 2, 2025
West Virginia
1 review
0 helpful votes
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SHIPPING/Delivery date keeps changing
January 12, 2025

Not a happy buyer never told product was on back order ship date continues to change

Date of experience: January 2, 2025
Georgia
1 review
0 helpful votes
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Amazing
January 12, 2025

These struts honestly make give more than 3 inches. Just a little hard to get in! MAKE SURE YOU PAIR WITH LONGER UCA

Date of experience: January 2, 2025
Florida
1 review
0 helpful votes
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Street scene bumpers
January 12, 2025

Shipping took weeks longer than the advertised 1-4 days. And that's with paying a $200 freight charge.

Date of experience: January 2, 2025
Support R. — American Trucks Rep
over a year old

Justin,

I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.

Thank you
Kelly

New Jersey
1 review
0 helpful votes
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Great service and quick delivery
January 12, 2025

I ordered five items for my new F-150, and all products were delivered without issues. They have excellent customer service and a great catalog.

G

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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Item not in stock
January 12, 2025

For the past two years AT has told me the item I want is in stock so I order it then I get an email saying it's not in stock 🤔

Date of experience: January 2, 2025
Support R. — American Trucks Rep
over a year old

Mario,

I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.

Thank you
Kelly

Michigan
1 review
0 helpful votes
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AT came highly recommended by a friend, so I went out on a limb and trusted the recommendation. The reason I provided only 2 stars is because customer service was disappointing. As a first time customer, I inquired about a potential savings for a first time purchase. Both times I was rejected and provided zero help from the customer service associates. In my humble opinion, a one time small discount of 5-10% isn't a large ask to earn new business and establish a relationship with new customers. Especially when this discount is 100% provided to military and first responders. So this tells me, you're able to discount the items, but not to new customers. Also, the $25 fee for large items is egregious. The exact same product is on Amazon with free shipping and free returns. It's hard to justify bringing business back to AT when there are cheaper options readily available. Furthermore, I paid for expedite shipping and never received the item within the delivery window. This is my first and last purchase from AT.

Date of experience: January 2, 2025
Support R. — American Trucks Rep
over a year old

Dominic,

I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and look forward to assisting you.

Thank you

Texas
1 review
0 helpful votes
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Good Experience
January 12, 2025

It was easy shopping for the items I was searching for my vehicle.

Date of experience: January 2, 2025
Arizona
1 review
0 helpful votes
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Sent an IM to confirm the product I was researching and received a call from Brian a sales associate for AT within minutes. He was very informative and knowledge of the kit I was looking for accurate.
Quick, easy and fast... He was great to speak with and would recommend the website to everyone.
Thank you AT for a great shopping experience!
JW

Date of experience: January 2, 2025
Florida
1 review
0 helpful votes
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Not happy
January 12, 2025

I only wanted to cancel part of the order. But your system would not allow. So I canceled the whole order.

Date of experience: January 1, 2025
Wisconsin
1 review
0 helpful votes
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Sounds awesome nice rumble
January 12, 2025

I have a 2015 Dodge Ram BigHorn 1500 muffler sounds awesome easy install. I had to grind my old brackets off my stock muffler then took tail pipes off then old muffler then installed nee muffler and brackets and put tail pipes back on and was done took me about 2 hours total very impressed.

Date of experience: January 1, 2025
Arkansas
1 review
0 helpful votes
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Good
January 12, 2025

Good good good good good fast shipping lots of different options

Date of experience: January 1, 2025