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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Perfect fit fast shipping I have any complaint the quality is good
The bumper does not fit. When I tried to return the entire order, I was told that I am being spiteful and that I had to pay a restocking and shipping fee to return all the items, I guess you really don't stand behind your poliucies,
I ordered blackout taillights for my ford f-150 and was beyond satisfied with American Trucks and the companies they work with. I will definitely buy more accessories from them for my truck!
Parts arrived quickly and are great quality. Everything's as described
This was my first time purchasing something on this website. It was scary at first but the order process was great and shipping was fast. Definitely will be buying something again in the future.
Got these mammoth rims bc of great price but now way over planned cost even reusing tires; need deeper /longer lug nuts, factory Chevy TMPS sensors don't fit
I ordered a set of headlamp assemblys and salesperson entered shipping address incorrectly. Also did a price match but the payment link didn't reflect correct price so I had to give my credit card over the phone. Cusomer service sent enail 3 days later saying they needed additional information.
I called in to see why and they said info entered incorrectly. They corrected issue but Then I couldn't cancel the order. So I have to accept delivery and return!
The web site is very easy to use and the shipping times are outstanding.
Not a happy buyer never told product was on back order ship date continues to change
Shipping took weeks longer than the advertised 1-4 days. And that's with paying a $200 freight charge.
Justin,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I ordered five items for my new F-150, and all products were delivered without issues. They have excellent customer service and a great catalog.
G
For the past two years AT has told me the item I want is in stock so I order it then I get an email saying it's not in stock 🤔
Mario,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
AT came highly recommended by a friend, so I went out on a limb and trusted the recommendation. The reason I provided only 2 stars is because customer service was disappointing. As a first time customer, I inquired about a potential savings for a first time purchase. Both times I was rejected and provided zero help from the customer service associates. In my humble opinion, a one time small discount of 5-10% isn't a large ask to earn new business and establish a relationship with new customers. Especially when this discount is 100% provided to military and first responders. So this tells me, you're able to discount the items, but not to new customers. Also, the $25 fee for large items is egregious. The exact same product is on Amazon with free shipping and free returns. It's hard to justify bringing business back to AT when there are cheaper options readily available. Furthermore, I paid for expedite shipping and never received the item within the delivery window. This is my first and last purchase from AT.
Dominic,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and look forward to assisting you.
Thank you
Sent an IM to confirm the product I was researching and received a call from Brian a sales associate for AT within minutes. He was very informative and knowledge of the kit I was looking for accurate.
Quick, easy and fast... He was great to speak with and would recommend the website to everyone.
Thank you AT for a great shopping experience!
JW
I only wanted to cancel part of the order. But your system would not allow. So I canceled the whole order.
I have a 2015 Dodge Ram BigHorn 1500 muffler sounds awesome easy install. I had to grind my old brackets off my stock muffler then took tail pipes off then old muffler then installed nee muffler and brackets and put tail pipes back on and was done took me about 2 hours total very impressed.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


Joshua,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly