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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great product, fast delivery and great customer service. I highly recommend American Trucks.
Prompt and courteous. Thank you. I'm not wasting time to fill out your survey.
I received everything I ordered quickly and the shipping was awesome and no damage to anything. Good job AT. I definitely will buy more stuff of you guys. Just waiting on my free catalog
Would definitely purchase from again, easy to find part that we needed, shipping was fast, communication excellent
🔥👍 very happy with my product, showed up in a quickly and timely manner
Great quality parts always a good deal
It was quick to find the part I needed and the confirmation of the vehicle to ensure the part was correct. The part was delivered in 3 days considering it was over Christmas that was amazing.
A+++++ experience. Can't ask for more! Shipping info /tracking was spot on! Will definitely order again from American Trucks!
Perfect fit fast shipping I have any complaint the quality is good
The bumper does not fit. When I tried to return the entire order, I was told that I am being spiteful and that I had to pay a restocking and shipping fee to return all the items, I guess you really don't stand behind your poliucies,
I ordered blackout taillights for my ford f-150 and was beyond satisfied with American Trucks and the companies they work with. I will definitely buy more accessories from them for my truck!
Parts arrived quickly and are great quality. Everything's as described
This was my first time purchasing something on this website. It was scary at first but the order process was great and shipping was fast. Definitely will be buying something again in the future.
Got these mammoth rims bc of great price but now way over planned cost even reusing tires; need deeper /longer lug nuts, factory Chevy TMPS sensors don't fit
I ordered a set of headlamp assemblys and salesperson entered shipping address incorrectly. Also did a price match but the payment link didn't reflect correct price so I had to give my credit card over the phone. Cusomer service sent enail 3 days later saying they needed additional information.
I called in to see why and they said info entered incorrectly. They corrected issue but Then I couldn't cancel the order. So I have to accept delivery and return!
The web site is very easy to use and the shipping times are outstanding.
Not a happy buyer never told product was on back order ship date continues to change
Shipping took weeks longer than the advertised 1-4 days. And that's with paying a $200 freight charge.
Justin,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I ordered five items for my new F-150, and all products were delivered without issues. They have excellent customer service and a great catalog.
G
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joshua,
I sent you a follow up regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly