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Alamo Reviews Summary
Alamo has a rating of 4.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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The service was epic the ppl helped me like i was family it was in short the best experince ive ever had than you
Easy online reservation, competitive pricing for vehicle we needed, great customer support and quick, simple return.
Thanks for your feedback, Ray. We're glad to hear that you found our online reservation easy and appreciated our rates and support. Your satisfaction is important to us. - Lisa
The staff was courteous and friendly. The rental was an excellent choice and the fees were affordable! Great job tickets at work!
Thank you, Youlanda, for your kind words. We're glad to hear you had a positive experience with our staff and found our rental affordable. Your feedback is truly appreciated, and we hope to see you again. - Lisa
Very helpful staff easy pickup and drop off for the rental car
Hi Michael, thanks for your kind words. We're glad to hear our team made your rental experience smooth and convenient. - Lisa
No hassle! Fair prices. Vehicles were clean & had good availability!
It's that simple!
Thank you, Eric, for your positive feedback. We're glad to hear you had a hassle-free experience with us and appreciated our fair rates and vehicle cleanliness. Your satisfaction is important to us. - Lisa
Amazing service - easy check in and check out! I will use Alamo next time.
Thank you for your feedback, Kathleen. We're glad to hear you had a smooth experience with us. Looking forward to welcoming you back on your next trip. - Lisa
Car had a right rear quarter panel that almost tore aft immediately after leaving airport
Hi Mike, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Gabby was EXCELLENT at checking us in with our rental. She was fast, efficient, energetic and so friendly. It was like she really cared about helping us get our rental and be on our way.
At checkout, Kevin was courteous and made sure everything looked good. Great employees who are customer focused!
Hi Doug, thank you for highlighting Gabby and Kevin's exceptional service. We're glad to hear they made your experience smooth and enjoyable. We appreciate your feedback. - Lisa
Friendly customer service representative helped us sign in. Another helped us find our car which was super clean & reliable. Drop off was easy too. All in all a great experience. We will use Alamo again.
Thank you for sharing your positive experience, Jeff. We're glad to hear our team provided friendly service and that you found your car to be clean and reliable. We look forward to welcoming you back. - Lisa
Very clean car and staff was friendly. Would rent from again.
Hi Scott, we're glad you had a positive experience and look forward to welcoming you back for your next rental. - Lisa
All in all a very positive experience. Great staff, good price and the car was good for the many miles we traveled.
Thank you for your kind words, Susan. We're thrilled to hear you had a positive experience with our team and service. - Lisa
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Hi Bruce, thanks for your feedback. - Lisa
Great first time rental experience. Started with a competitor but canceled due to rude customers service.
Found Alamo through a work program and had a start to finish great experience will definitely make all future rentals with Alamo.
Thank you for your feedback, Justin. We're glad to hear you had a great experience with us. We look forward to assisting you with all your future rentals. - Lisa
The El Paso Alamo employees were TOP NOTCH! HOSPITALITY AT ITS CORE! I've traveled much and no where else compares to the selection of vehicles available- clean and smelled fantastic!
Thank you, Lina, for your kind words about our team and vehicle selection. We're thrilled to hear you had such a positive experience with us. - Lisa
Really great staff at this location! Brock at the front desk was very pleasant and friendly and the gentlemen in the garage were very helpful.
Thank you for your kind words, Cara. We're glad to hear that Brock and the team made a positive impression. We appreciate your feedback. - Lisa
Excellent service, great customer service. The staff was very friendly, helpful and professional. The process was smooth and easy. Absolutely no complaints
Thank you, Donald, for your kind words. We're thrilled to hear that you had a positive experience with our team. - Lisa
The process of renting the car is very easy, taking the car and returning is not hassles
Thank you for your feedback, Carlos. We're glad to hear that you found our rental process easy and hassle-free. - Lisa
Friendly, helpful and efficient staff; car clean and in excellent condition; competitive pricing.
Thank you, Pat, for your kind words. We're glad to hear you had a positive experience with our team and appreciated our rates. We hope to see you again. - Lisa
Great service, friendly staff, I was given a choice of vehicles and even an upgrade from my original purchase. Receiving staff on return was polite and welcoming allowing me to leave to refill with offside gas after I entered the return.
Thank you, Valerie, for your kind words. We're glad to hear you enjoyed your experience and appreciated the upgrade. Our team strives to provide a welcoming atmosphere, and it's great to know that resonated with you. We hope to see you again. - Lisa
Efficient and pleasant service, great and clean vehicle
Thank you, Lynette, for your kind words. We're glad to hear that you had a positive experience with our service and vehicles. Your feedback means a lot to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Terry. We're glad to hear our team made you feel like family and that you had the best experience. Your kind words motivate us. - Lisa