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Alamo Reviews Summary
Alamo has a rating of 4.6 stars from 647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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Long term rentals appear to be a nightmare with Alamo. They provide online reservations that there front line staff are unaware of and unable to facilitate without a great deal of effort.
Service lines were entirely too long. You may need to hire more employees
We certainly understand the inconvenience that this may cause, Laura. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The checkout experience was efficient and enjoyable. The rental car ran like a champ without any hiccups. It was a GV80. Carplay did have a problem connecting once in my entire 10-day trip. The return experience was also seamless. Would definitely rent again!
Thank you for your positive feedback, Mike. We're glad to hear that your check-out and return experiences were smooth and that you enjoyed driving the vehicle. We look forward to your next rental. - Lisa
Always use Alamo and most of the time the service is great. I had a nail in my tire and had to keep putting air in it. I used the text option that said I could get in touch at any time and reported it but no one responded. The oil change reminder kept coming on as well.
Thank you for your feedback, Renae. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The ultimate service for customer centered will have me revisit Bangor, ME. Many thanks!
Thank you for your kind words, Tae. We're glad to hear you had a great experience and look forward to welcoming you back. - Lisa
Treated us like good family. I actually worked for owner in Ft. Lauderdale at his home.
Thank you for your kind words, David. We're glad to hear you felt at home with us. - Lisa
Thank you for your kind words. We're glad to hear that you had a flawless experience and that our service met your needs. - Lisa
It was a great experience other than the vehicle having an issue with the back latch. It only worked about half the time so I had to buy a strap to keep it closed during travel.
Thank you for your feedback, John. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Quick in and out service. Friendly staff. Vehicle only had three thousand miles on it.
Thank you for your positive feedback, Bart. We're glad to hear you had a quick and friendly experience with us and that your vehicle was in great condition. - Lisa
Excellent service! Two thumbs up! Way up. From picking our vehicle to returning our vehicle, very smooth and easy.
Thank you, Lynn, for sharing your experience. We're glad to hear that your vehicle pick-up and return were seamless. Your feedback is appreciated. - Lisa
Friendly, helpful employees, clean cars, and the check-out process is easy and stress-free.
Thank you for your kind words, Katherine. We're glad to hear you had a positive experience with our team and that everything went smoothly for you. Your feedback is greatly appreciated. - Lisa
Overall good service courteous and friendly service, very knowledgeable about there jobs
Thank you for your positive feedback, Anton. We're glad to hear you had a great experience with our team, and we hope to see you again. - Lisa
Pick up & returning vehicle was quick & easy. Plus when I needed to modify my return time, it was very easy to do so using their app.
Shavon, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Smoothest car rental ever, happy with Alamo.
Recommend 100%
Thank you for your kind words, Lidia. We’re thrilled to hear that you had such a positive experience with us. Your recommendation means a lot. - Lisa
Customer service was great and our vehicle was very clean.
Thank you for your positive feedback, Laura. We're glad to hear you had a great experience with our customer service and found the vehicle clean. - Lisa
Average/slightly above, left more detailed response on Alamo site.
We're listening and would like to know more, David. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Check in and return went smoothly. Nice vehicle. I was pleasantly surprised that they let us pick which vehicle we wanted out of the available vehicles in the category we selected.
Thank you for sharing your positive experience, Nicole. We're glad to hear that the check-in and return process was smooth and that you enjoyed selecting your vehicle. Your feedback means a lot to us. - Lisa
The service was epic the ppl helped me like i was family it was in short the best experince ive ever had than you
Thank you for sharing your experience, Terry. We're glad to hear our team made you feel like family and that you had the best experience. Your kind words motivate us. - Lisa
Easy online reservation, competitive pricing for vehicle we needed, great customer support and quick, simple return.
Thanks for your feedback, Ray. We're glad to hear that you found our online reservation easy and appreciated our rates and support. Your satisfaction is important to us. - Lisa
The staff was courteous and friendly. The rental was an excellent choice and the fees were affordable! Great job tickets at work!
Thank you, Youlanda, for your kind words. We're glad to hear you had a positive experience with our staff and found our rental affordable. Your feedback is truly appreciated, and we hope to see you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're listening and would like to know more, Thomas. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa