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Alamo Reviews Summary
Alamo has a rating of 4.6 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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Loved the ease of picking up and returning my rental. Also liked the ease of extending my rental an extra day.
Pick up was a little confusing at the Asheville airport, perhaps due to construction, but the staff is very helpful and it's a quick and easy pick up and drop off
Thanks for your feedback, Jon. We're glad to hear our staff made your experience easier. Your insights help us improve, and we appreciate you taking the time to share. - Lisa
From beginning to end; quick and easy.
Would definitely go this route again
Hi Steve, thanks for sharing your experience. We're glad to hear that you found the process quick and easy. Looking forward to your next visit. - Lisa
Please ask Alamo for my very positive review.
Start to finish, my car rental experience from the Barcelona airport was exemplary: dedicated, energetic, sincere, helpful staff; efficient processing of the rental; a fine vehicle that suited our purposes well (Opel Corsa).
Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with our team and the vehicle. Your satisfaction is our priority, and it's great to know we met your expectations. We hope to see you again. - Lisa
There's a reason we've been renting annually since 2013 with Alamo, National, and Enterprise, at Kalispell International Airport. The reason is the staff at the airport. They consistently make us feel valued and special.
Thank you, Jeff, for your kind words. We're thrilled to hear that our staff consistently makes your experience enjoyable. Your loyalty since 2013 means a lot to us, and we're here to keep delivering that special service you’ve come to expect. - Lisa
Fast service and a great car. System for pickup and drop off was well thought out and easy to navigate through.
Thank you for your feedback, Tom. We're glad to hear you enjoyed our fast service and found the pick-up and drop-off system user-friendly. - Lisa
We recently obtained an SUV from the Alamo location at Newark Airport. We had issues with flights that impacted our rental contract. The staff at the airport were so incredibly accommodating, professional and pleasant. Truly a 5 star experience with all involved but special shout out to James, Gio and Carrie. Thank you for making our experience so pleasant and seamless. You are THE BEST and we will most certainly be using your company for future rentals.
Hi Regina, thank you for sharing your positive experience with our Newark Airport team. We're thrilled to hear that James, Gio, and Carrie made your rental process seamless. We look forward to welcoming you back for your future rentals. - Lisa
Good: we had to replace the key-battery ourselves, but got a USD 20 discount, which was very good.
Not good: you sold us an insurance that was not require
We're listening and would like to know more, Hugo. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Thaddeus was very helpful and made our experience super easy! We even had to adjust our dates and he made it so easy. I would recommend him to anyone!
Thank you for your kind words, Madison. We're thrilled to hear Thaddeus provided such a seamless experience for you. Your recommendation means a lot to us. - Lisa
Probably the best rental car experience I've had at any location. The Nashville crew was by far the most genuine, friendly and helpful team I have dealt with.!
Hi Mike, thank you for sharing your positive experience with our Nashville team. We’re glad to hear that our team made such an impression. Your feedback motivates us. - Lisa
Fast service with a quick and easy car return process
Thank you for your positive feedback, Donald. We're glad to hear that you experienced fast service and a smooth car return process. Your satisfaction is important to us. - Lisa
First rate experience, both with Alamo personnel and car.
Thank you for your feedback, Thomas. We're glad to hear you had a great experience with our team and the car. - Lisa
Rent a Bronco and it was excellent the process with coordination through Costco Travel, pick up the unit and drop off at the airport in a shuttle bus. Excellent!
Thank you for your wonderful feedback, Brenda. We're glad to hear you had an excellent experience with us, and we hope to see you again. - Lisa
Flight from Dallas to Tulsa was continuously delayed and canceled, need to drive the last four hours to Tulsa, the guy at the front desk was very friendly and got is in a car and on our way in 10 minutes, very much appreciated, thank you!
Hi Troy, we're glad to hear our team was able to assist you promptly. Thank you for your kind words about our staff. Safe travels ahead. - Lisa
Excellent got the vehicle I wanted and it was very clean.
Thank you for your kind words, Gretchen. We’re glad to hear you found the vehicle you wanted and in great condition. Your satisfaction is important to us. - Lisa
Hassle free, everyone was very polite and professional.
Thank you for your kind words, Mike. We strive to provide a seamless experience. Your feedback motivates us. - Lisa
The only real positive about renting from Alamo was that the employees were really nice folks. In particular, Tonja was incredibly sympathetic and receptive. The car itself was problematic.
Thank you for your feedback, Melody. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Car wasn't ready for pick up, and they gave us a vehicle with broken "bright" lights. We were traveling through the mountains and there are no street lights or any lights at all, so as you can imagine brights are very important on streets that have no lights, are covered in wild life, and have some pretty intense turns. We called to file a complaint and I was told that I had to talk to someone about it when I dropped the car off, but with my flight being early in the morning I had to drop my car off at 3am so there wasn't anyone to talk to about the safety hazard. The person that I talked to on the phone seemed to not care at all about the issue.
Hi Emily, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Lately we have been in car rental hell with a few of your competitors. Problems with vehicles, bad customer service, and erroneous charges. When our travel agent booked us with you we expected more of the same. We are very happy to report that we were blown away with the service received from Alamo. You get 5 stars all around!
Being able to choose the vehicle within our vehicle class was the first surprise.
Stellar customer service was next followed by a vehicle that was in great shape and performed the way we expected.
Add to that the easiest rental and return processes we have ever experienced, Alamo has gained a repeat customer today!
Thank you.
Basically Alamo is the Bomb-diggity 😁
Hi Kim, thank you for sharing your experience. We're thrilled to hear that our service exceeded your expectations and that you enjoyed the vehicle selection and smooth process. We appreciate your kind words and look forward to welcoming you back. - Lisa
Alamo had a good price. Even better, it opens until 1am at airport (IAH), so when my flight was delayed, I was still able to get my car.
Thanks for sharing your experience, Xinji! We're glad you found our late hours helpful during your flight delay. We strive to provide great service and competitive pricing. Safe travels, and we hope to see you again soon! - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan, thank you for your positive feedback. We're glad to hear that you found the pick-up, return, and extension process convenient. Your experience is important to us. - Lisa