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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I've been looking for a pair of red, square glasses that fit my incredibly small face. Zenni had the perfect pair.
Excellent! I ordered a pair with this company and a pair from another company. The Zenni quality outranked the other by leaps and bounds. I will be ordering another pair of glasses soon and all my future orders will be from Zenni!
Experience was great! This was my 1st pair of prescription glasses ever and I am completely satisfied!
First time buying prescription glasses online. It was a great experience. I loved being able to try them on online order them and have them delivered to my home. It's a great service.
My order was processed very quickly and I love my new glasses, I will definitely use this company in the future. I was referred to this company by a family member and have referred others.
This is my second pair of glasses from Zenni, and I love them just as much as my first. I did a medium size this time around, and it's a perfect fit. My glasses came tight, and I love that since my old ones were beginning to slide down. I'll definitely be ordering more in the near future! Thanks for the stylish frames and great prices!
Ordering was easy. I really like the 3D try on experience. I needed to return a pair of glasses and they helped me with no questions! Great experience.
Everything went perfectly! Great deal! Excellent price!
I received the new glasses in the promised period of time but the eye prescription was wrong. It was my fault but not sure how it happened as I've enjoyed ZENNI glasses for a few years now. Anyway I called customer service and she walked me through the return process and provided a $100 voucher toward the new pair. She sent a shipping label and I returned them right away. Hopefully I'll get my new pair any day now. Thanks for making it a pain free experience!
I'm satisfied with my purchases. I bought 3 glasses and 1 sunglasses that are prescription. One pair dis not fit my face even with following all guidelines, they are too small for my face, markedly. All in all, my purchase was less than $100 and am satisfied.
Cannot see from the bottom portion of the progressive lenses.
Just received my 4th pair! Love them! So affordable I even got prescription sunglasses!
Just like my first order of glasses, awesome delivery time and great packaging.
I think it went well. I lost my glasses in the ocean and I had to get a new pair and it came within good time
Great looking and affordable glasses and sunglasses.
The ordering process was very easy. I think that the prescription is not exactly right or it is just that I was able to get a custom fit, but the glasses are fantastic and were two hundred dollars cheaper than at the clinic. They work great and I can see out of them perfectly - even the no-line bifocal!
Good, durable frames and came very fast.
Always happy with the quality and speed Zenni delivers!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members