On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was great to be able to make a fully informed choice in custom online options!
If you have an active young child the frames with strap are amazing!
Had these glasses before and loved them so much... So, I ordered three more in sun glasses, tinted blue, green and yellow.
My progressive lenses are always done correctly at Zenni.
Super cute, fun, trendy. Didn't break the bank but I'm still able to get the look.
I love your glasses. Better then what's available at the eye doctors.
I have bought several pair and they are the best quality and clarity.
Loved that I could try on different styles online! Everything turned out great! Easy process and timely delivery. Will definitely purchase again!
Was not sure how I would like progressive lenses by ordering them on line, but they are just as good as going to a optical store and paying a whole lot more for them. Will be ordering again from Zenni Optical, great prices. Thank you.
They fit perfect! The order came fast and really easy to order
I like my new glasses once I got used to them. And I like the magnetic sunglasses. Very happy with this purchase
I am very happy with every purchase from Zenni. I especially like the progressive lenses. These are the first ones I have tried and they took some getting used to, but they perform admirably.
This was cheaper than using my insurance.
We will definitely be using this service again.
Order was simple to make, everything was properly explained, shipping times etc. tracking information was provided and accurate. I wish it didn't take so long to get them took me about three weeks but that was my choice they told me that express shipping wasn't available.
Fantastic. Great glasses. Love them. Came in on time and have been amazing.
My prescription glasses showed up and were perfect. They fit like a dream and the prescription is spot on!
Seriously I get stopped daily about my glasses. They are perfect. Zenni has never let me down. The only people who dislike them are my eye clinic bc I never buy their overpriced frames anymore
Glasses arrived in perfect shape. Look as advertised, durable, very pleased!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review of your recent purchase from Zenni Optical.
When we saw that you assigned us one star, we braced ourselves for negative comments, which is what we customarily find in a one-star review. However, we were pleasantly surprised to find that your review contained the type of comments we typically see in a five-star review. Nevertheless, we are delighted to read that you are happy with your new progressive lenses. We are also thrilled to know that you plan to order from us again in the future. We very much appreciate your business and we look forward to serving your eyeglasses needs in the future.