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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I got my glasses earlier than expected and the prescription was perfect. I am very pleased with them and the price was excellent. I would recommend them to everyone.
My glasses were less expensive and better quality than other glasses I've bought elsewhere. I like them better than, and they fit better than a big name company's glasses. That company rhymes with Gray-Ban.
Fast and easy! They make ordering super easy and I love how they turned out!
It was so easy to order. I was nervous about not being able to try them on. But I love my new frames
Awesome glasses and good quality I am glad I bought from you guys!
Great product. Arrived ahead of time. This is my 3nd time ordering and I'm very pleased every time I order.
The online ordering was extremely easy, the delivery was quick and the glasses seem well made. Unfortunately I don't like how the glasses look on me. The website image was pretty good, but I think I need to do the 'try-on' method.
I really enjoy my new reading glasses, I especially enjoy that they don't have nose pads that always seem to get bent or something that makes a dent on the side of my nose!
Overall it was good. My only advice is don't go for rimless frames they become loose. Rimless frame quality needs to improve. I also ordered with a frame and the quality is good.
Love Zenni, very professional Love Zenni, very professional Love Zenni, very professional Love Zenni, very professional Love Zenni, very professional
I love, love, love having glasses for every outfit at a low cost! I don't even wear my contacts anymore as I am so happy with my glasses!
I refer everyone I know to your website! Thank you!
Good on time delivery ……………………………………………………………… Really 50 characters
I got my choice of order as promised and on time
Thanks for your assistance
I always order from zenni, great styles at low prices
I recently had cataract surgery where the natural lens is replaced with a manufactured lens. This of course necessitates a new eyeglass prescription. Having paid several hundred dollars previously for progressive lenses I decided to try Zenni. Not only did I find great frames but I also got photo chromatic progressive lenses all for just over $100! Less than most frames cost at typical optical stores. My new glasses fit and look great, and the progressive lense is very nice with a wide field of vision that doesn't create bothersome distortions as some of my previous more expensive lenses have done. I'll definitely come back to Zenni the next time I need to purchase new glasses.
Easy to order, glasses came quickly with no issues.
I have been using zenni for a few years now and it has never disappointed!
You're never too old for something fun. I'm so glad my cousin directed me to Zenni. My most recent glasses are fantastic. While one accidentally matches my eyes, the other is glow in the dark and I love them so much!
I found the process pretty easy. With the exception that when I entered my prescription, I did not notice how to get to the (-) numbers. As a novice to eye prescriptions I didnt see the difference. It would have been helpful to default the dropdown at a negative # so it makes it obvious I need to scroll up I'm the dropdown menu.
Customer service was able to help me complete the return. I look forward to getting my correct lens and writing a review on the actual glasses
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review.
We are happy to know that your order was delivered on time. We are also pleased to read that your overall experience with Zenni was good. If there is anything that could have made the experience better for you, we invite you to share that with us in a private message here on Sitejabber or by emailing us at [email protected]. We value you as our customer and your feedback would be greatly appreciated.
We trust that you are enjoying your new Zenni glasses, and we hope you will continue to choose us for your future eyeglasses needs.