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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have ordered approximately 10 or more pair of glasses from Zenni in the past 2 years. They do not disappoint! Good quality and fantastic prices! I intend to remain a Zenni customer!
Super easy to measure for progressive. And love the quality and they look great!
Came in a timely manner. Loved the frames. They are very durable. They fit great.
I paid for express shipping and did not receive my glasses any quicker than regular shipping. Cost me $18 for a shipping speed that I did not receive.
Everything was perfect! I was skeptical about the fit when I ordered, but I have absolutely no complaints.
A number of glasses. Always perfect on a typically difficult prescription. Thanks to all!
I was unsure about how to correctly fill out the prescription, as I needed bifocals. A customer service representative helped me, and it wasn't long before I had my new glasses. I had mostly been using OTC readers, and it was so amazing to get this prescription and really see things clearly! I love my glasses!
I got my first pair of Zenni and the optometrist I used got my PD wrong. After that, I got a pair locally ( for $250 more, would have been almost $700 without insurance) and they got badly scratched within a month even though they had all upgrades. They were so bad I had to wear the zennis. The zennis to this day are still unmarked even though I treat them the same as the other ones. Just got my second pair of zennis today and they're perfect. I have progressives at +3.25 with +2.00 for reading so they're strong, but I have no problem. Thanks Zenni!
Received my new glasses and sunglasses and live them both so much! As always, just right!
Cheap and fairly quick if you order the quicker service.
My daughter loved her glasses so much but lost them when we moved. I was so grateful to discover that zen I saves all of your orders! She is so happy with her new glasses. Now it's my turn.
I love the pink heart shaped glasses. Everyone compliments on how attractive they are. Would highly recommend Zenni optical to everyone. Affordable and excellent quality.
Too big. They fall off when I look down. I am not sure how to make them fit
My glasses came on time and for perfect! They were cheap compared to other brands definitely ordering again!
Great prices speedy delivery great results the prices are amazing the selections are amazing!
I had a great experience with Zenni! Wasn't sure what to expect since I was a first time buyer, but the glasses I received are just like those you'd spend 5 or 6 times the amount on from your eye doctor! I love mine and will buy again!
. Stylish glasses at a great price Thanks for your products.
I always buy my glasses through Zenni because they have great prices, cute glasses, and always come quickly!
Love Zenni's glasses. However, they take more than 21 days to deliver. Horrible
Thank you for posting this review of your recent experience with Zenni Optical.
We are sorry to read that you believe that your order took more than 21 days to be delivered. According to our records, you selected Standard shipping for your order, which promises delivery within 14 to 21 days. Your order was submitted on September 29th, and according to the carrier, the United States Postal Service (USPS), it was delivered to the address you provided on October 20th, which was 21 days from the day the order was submitted. We are sorry that we could not deliver the order sooner, but we are happy to have met the delivery expectation that was promised on our website. We hope that you are pleased with your new eyeglasses and we hope you will continue to use Zenni for your future eyeglasses needs.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review.
We are sorry to learn that we did not meet the delivery expectation for Express shipping, which promises delivery within 8-12 days. We have confirmed by checking the order tracking history on the carrier’s website that your order was delivered on October 13th, which was 16 days after it was submitted. Consequently, we will be refunding the Express shipping fee to the credit card that was used to pay for the order, and we will email you the refund confirmation number within 48 hours. We sincerely apologize for any inconvenience the delivery delay may have caused.
We hope that you are enjoying your new glasses. We appreciate your business, and we hope that the delivery delay you experienced with this order, which is not a typical occurrence at Zenni, does not preclude you from ordering from us in the future.