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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Wonderful experience. Plan to continue ordering from Zenni!
Inexpensive and received my glasses in a timely fashion
Zenni is the best for affordable, stylish, and great delivery.
I am very happy with eye purchase. This was my first set of bifocals and these work wonderfully.
Easy to order; great pair of eyeglasses; very lightweight
Glasses are so expensive it's ridiculous. I felt I was getting a great deal when I got a pair of glasses for $99 at Warby Parker. My wife informed me that, yes, it's a bargain compared to the mall, but there are better options. She turned me on to Zenni, where I just bought 3 pairs of glasses for a total of $60 and they are all amazing. 5/5 will buy again!
Wonderful. Was so easy to order and loved the different style of glasses. Have already ordered my second pair
Overall very happy. Slightly more expensive than I would've liked but overall happy
Glasses were well priced, sturdier than I expected for as cheaply as I got them. I got a pair for myself and for my sister, with the turnaround being listed as 10-21 days. We got them in a week and are very happy with them.
The glasses arrived sooner than I thought they would, and I am happy with what I received. It's nice to have a pair of sunglasses now with my prescription.
It was amazing. Easy to order, tons of options to choose from. Having the ability to fit your glasses on yourself before purchase made choosing smoothly. 10/10
My glasses arrived nicely packaged and look great! I also love the prices!
It was fast and everything was great! My daughter loved her glasses!
Got my new glasses exactly as pictured and super timely. Comfortable to wear. The transition lenses work great so overall happy with my purchase.
Zenni has a great variety of spectacle. I was nervous about the pupillary distance, but I followed the directions for measuring and my lenses feel fine. I wear them all day and the blue light block is great since I sit at a computer a lot.
Love this company! I get all my glasses here including my kids!
Great! Received my glasses timely with no issues at all
I've now ordered two pairs of glasses from Zenni. Both pairs were very cheaply made and they could not be adjusted. In fact, when I took them to optical shops to adjust, they wouldn't do it. They were afraid the glasses would break when adjusted. I've ordered progressive prescription glasses from Eyebobs and they've been stylish, well made and prescription perfect! Eyebobs is about 2x as much as Zenni; but, you'll receive quality glasses! Also, note that Eyebobs will give you a 100% store credit for a return. But, when you want to return and receive money back, you'll only receive 50% the purchase price of your glasses!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review.
We are sorry that you dislike your glasses, and that you were unable to get them adjusted to fit you comfortably. We take pride in providing high quality, well-made eyeglasses for our customers, so if a customer receives a pair of glasses that contains manufacturing errors or if they observe any defects in a pair of glasses, they may provide a photo of the defect or return the glasses to be inspected within 30 days of receiving them, and we will replace them at no cost if a review of the photo or if the in-house inspection confirms the error. However, if there are no defects or errors detected, in accordance with our Terms of Use, the customer may choose from the standard return options, which are 100% store credit, excluding the shipping fee, or 50% refund to the credit card that was used to pay for the order, which also excludes the shipping fee. We believe that store credit is a good option in cases where there are no manufacturing errors or defects and the customer is willing to try again to purchase a different item that better suits their tastes, and we are pleased to offer 50% refund to customers who do not wish to reorder so that they may recoup half of what was initially paid for the glasses.
Because your order number is not included with your review, we are unable to use it to check our records to see if you have already contacted us to report the issues you’ve experienced with your glasses or to inquire about returning them. If you have not, we encourage you to call us at 1-800-211-2105 or email us at [email protected] and one of our representatives will eagerly assist you.