Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses you recently received. We were sorry to read that there is a scratch on one of the lenses of the glasses in your frame 206825, and that you also want to return the sunglasses in frame 1110921. Consequently, we apologize for any dissatisfaction you experienced as a result. Unfortunately, the evidence in the photograph you provided of frame 206825 is inconclusive, so on December 29,2021, we emailed you instructions to return the two pairs of glasses to us for either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses. We will be eager to receive these returned eyeglasses, so that we may issue the refund option you select, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered in full-rim, round, mixed-material, black frame 727021, with a frame width of 129 millimeters. We were sorry to read that this frame is too small to fit you well, and we apologize for any dissatisfaction you experienced as a result. Even though this order is outside its 30-day warranty period, which starts the day the glasses are delivered, we can make a one-time customer service exception to extend the warranty period on your behalf to invite you to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o3711100221, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. In addition, if you select the 100 percent store credit refund and you plan to use the store credit toward the purchase of a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.