Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of your vision through the left lens of the standard progressive eyeglasses you received on your first order with us. We were sorry to read that your vision through the left lens was poor, and that the frame you received – full-rim, rectangular, stainless-steel, spring-hinged, black frame 591521, with a frame width of 135 millimeters – was crooked. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that you selected the 1.53 standard-index Trivex lens for these glasses, although when we entered your prescription on our website with this frame, the lens that was recommended was the 1.67 high-index lens, which would have made the lenses much thinner than the Trivex lenses. Nevertheless, we were also sorry to read that you declined to provide a copy of the prescription so we could confirm that it was entered correctly on the order. However, if you provide this confirmation, we can invite you to return the eyeglasses to us for an inspection, since this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please advise of the order number, o4359160595, when you call, and please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, we understand from the notes in the database record of the order that you advised that your eye doctor provided the PD measurement, 58 mm. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4359160595, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered from us. We were very sorry to read that your vision through the lenses is not as good as you had hoped it would be, and we apologize for any dissatisfaction you experienced as a result. As we stated in our response to your Better Business Bureau review, insofar as this appears to be your first order with Zenni, we want to advise that we manufacture a type of standard progressive eyeglasses called freeform, which has a progressive reading corridor 12-14 millimeters wide, providing intermediate (computer) and near (reading) vision. We want to confirm that there is no vision correction on either side of this progressive reading corridor. Therefore, we advise that customers to point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. In addition, we put the top of this progressive reading corridor at 5 mm up from the centerline of the lens. The frame you selected for your standard progressive eyeglasses is full-rim, square, stainless-steel, silver frame 3219311, with a frame width of 136 mm and a lens height of 37 mm. The centerline of a 37-mm lens is 18.5 mm up from the bottom, with the top of the progressive reading corridor placed at 23.5 mm up from the bottom. We hope that this information is helpful. But if you believe that there may be manufacturing errors on the lenses, and you confirm that you entered the prescription and pupillary distance (PD) correctly, since this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return the glasses to us for an inspection. If our inspection finds any manufacturing errors on the glasses, we can remake them for you for free. If we do not find any manufacturing errors on the glasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund of the price of the glasses to the credit card you used to pay for them. To obtain emailed instructions to return the eyeglasses for an inspection or one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two previously outlined refund options. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4310314872, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for the inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us. We want to confirm that, when a customer receives a pair of eyeglasses they ordered from us, and they contact us within the first 30 days of having received the eyeglasses to advise that they are having an issue with them, we will ask the customer to confirm that they entered the prescription and pupillary distance (PD) correctly. If the customer confirms that they entered these items correctly with a copy of the prescription and confirmation of how the PD was obtained if it is not on the prescription, we will invite the customer to return the eyeglasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we can remake them for the customer for free. However, when a customer places an order with an incorrect prescription, as happened in this instance, they may return the eyeglasses to us for one of two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to their Zenni account or a 50 percent refund to the source of payment, in this case a PayPal account. We were sorry to learn that the prescription was entered incorrectly on this order, and we apologize for any confusion you experienced when you placed this order. You selected the 50 percent refund of the price of the glasses to the PayPal account you used to pay for the eyeglasses order, and we issued this 50 percent refund on December 16,2021, after we received the returned glasses. For a more complete explanation of our return policy, you may click Terms of Use, at the bottom of every page of the Zenni website, and we hope that this clarifies our return policy to your understanding.

Thank you for posting your Zenni review of the rimless eyeglasses you ordered from us, which were sorry to learn broke,. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as this is your first order with us, we will make a one-time customer service exception on your behalf to extend the 30-day warranty period, which starts the day the glasses are delivered, so that you may return these broken eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account. If you would like to accept this offer, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4191913336, in the subject line of the email, and in the body of the email please advise that you are returning these eyeglasses for a 100 percent store credit refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of standard progressive eyeglasses you and your husband received. We were sorry to learn that you and your husband are experiencing blurry vison when you look through the reading section of the lenses of your eyeglasses, and that the photochromic (light-sensitive, auto-tinting) feature on these standard progressive lenses with our Blokz® blue-light-blocking feature in both pairs of eyeglasses is not getting as dark as you had hoped. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to mention that photochromic lenses get their darkest, approximately 50-60 percent dark, on cold, sunny days. In addition, we want to advise that we manufacture a style of standard progressive glasses called freeform, which has a 12-14-millimeter-wide progressive reading corridor, where intermediate (computer) and near (reading) vision are placed, with no vision correction on either side of this progressive reading corridor. Therefore, we recommend that customers point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. In addition, we place the top of the progressive reading corridor at 5 mm up from the centerline of the lenses. One of the pairs of eyeglasses you ordered, in full-rim, rectangular, plastic, gray frame 264912, with a frame width of 138 mm, has a lens height of 30 mm. Therefore, the centerline of this lens is at 15 mm up from the bottom, with the top of the progressive reading corridor, where intermediate (computer) vision is placed, with the near (reading) section below that, is at 20 mm up from the bottom. The other frame on the order is full-rim, cat-eye, acetate, spring-hinged, buff-colored frame 4425133, with a frame width of 137 mm and a lens height of 39 mm. The top of this progressive reading corridor is at 5 mm above the 19.5 mm centerline of these lenses, 24.5 mm up from the bottom. We also want to mention that we see on two previous orders, from 2016 and 2017, a pupillary distance (PD) of 58 mm entered on three pairs of eyeglasses. On the current order, o4329316543, two PDs were entered, 65 mm for the glasses in frame 264912, which we believe were ordered for your husband, and 62 mm for the glasses in 4425133, which we believe were ordered for you. We want to advise that a PD never changes for an adult, so if you obtained an accurate PD measurement from an eye doctor, we recommend always using this PD. Nevertheless, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please have copies of the prescriptions for you and your husband that you used to place the order, because the customer service representative will ask you to read the prescriptions to them to confirm that they were entered correctly. If the PDs are not on the prescriptions, please be prepared to advise how the PDs were obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, regarding either the photochromic features or the prescriptions, we can remake the glasses for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4329316543, in the subject line of the email, and in the body of the email please attach copies of the prescriptions. If the PDs are not on the prescriptions, please advise how they were obtained. If the prescriptions and PDs match what you entered, we will email you the instructions to return the glasses for an inspection of the photochromic features and the prescriptions, and we will also email you the prepaid mailing label. If the prescriptions or PDs do not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your full-rim, browline, mixed-material, copper-, tortoiseshell-, and silver-colored frame 199115, with a frame width of 144 millimeters, breaking. We were sorry to learn that your frame broke, and we apologize for any dismay you experienced as a result. As we advised, when a customer’s frame breaks within an order’s 30-day warranty period, which starts the day the glasses are delivered, if the customer contacts us during the warranty period, we can send the customer a free replacement frame. However, insofar as this order, placed on August 25,2021, was outside its 30-day warranty period when you contacted us about the frame breaking, we advised that the option to replace the frame is to purchase the frame, for $35.95, with free, nonprescription lenses, and when the frame arrives, you can remove the nonprescription lenses from the new frame and install the prescription lenses from the broken frame into the rims of the new frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, which provides information explaining How To Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that you will purchase a new frame 199115 with nonprescription lenses, and then when you receive the new frame, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We thank you again for posting your review, and we hope that you will order the replacement frame with nonprescription lenses and install the prescription lenses in the new frame, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vison distance eyeglasses you ordered from us, with which we were sorry to read you could not see well. Consequently, we apologize for any dissatisfaction you experienced as a result. You confirmed with a copy of your prescription that you entered it correctly on our website, and you also confirmed that your eye doctor provided your pupillary distance (PD) measurement. Therefore, since you contacted us about this matter within your order’s 30-day warranty period, which starts the day the glasses are delivered, we invited you to return the glasses to us for an inspection, by emailing you the instructions to return the glasses to us for an inspection as well as a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free, or, since you requested a full refund, we will be happy to fully refund what you spent on this order, $32.16, to the credit card you used to pay for it. However, if our inspection finds no manufacturing errors on the glasses, we can offer to return them to you or issue either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. We are eager to receive and inspect the returned glasses, in the hope that we may resolve this matter to your satisfaction.