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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Great product for the money.
Quality way above expected.
It was a great experience overall and I was happy with the glasses I received
Quick delivery and perfect glasses I enjoy wearing them with almost everything and I get a lot of compliments!
My experience is always exceptional! The quality and price can't be beat! They also ship in a timely manner!
Zenni's glasses are great quality & price. I have purchased dozens in the past years for my family.
Love my new glasses! My favorite pair was discontinued and these were the closest that I could find. Very pleased and I will definitely be buying more.
The included clip on are a huge improvement over the type with arms. They are light, very secure, and are basically indistinguishable from a pair of sunglasses. Highly recommended!
Was pretty easy to order but wasn't sure between progressive and bifocal which to do so did bifocals and should of done progressive. Hard to get used to lines.Other than that very satisfied thank you.
I got these for my 8 year old son. He loves the colors and they fit great. They have some flex which is great for kids. He has gotten lots of compliments on them.
Love that Zenni glasses are so much cheaper and easier to get. Received them a little earlier than expected as well which was exciting. Glasses fit great and look exactly like the pictures. 10/10 would recommend
Great experience. Glasses for great. Needed temporary glasses before cataract surgery
My previous glasses broke and I needed a new pair asap, but had an old perscription. Glasses got here in a week.
The best! Have used Zenni for years - can't handle progressive or bifocal lenses... I order a pair for distance and a pair for close up. Zenni never fails me. Love Zenni!
Love these glasses! They are very stylish and didn't cost me a ton of money!
This is my second pair of glasses. Easy to order. The quality is great and I like that I get to choose what lenses I want and need without feeling pressure on upgrades I don't need.
My glasses were perfect an came much quicker than I'd imagined it was nice to have such prompt service
This is the third time I've ordered glasses from Zenni, and I knew I was going to enjoy the experience from the beginning, and I was right. The frames are sturdy, the lenses are resistent to just about everything, the shipping was quick, and they arrived packaged with care to ensure that nothing got scratched or damaged in transit. I love my new glasses so much, they look just like the preview did when I did my digital try on, and they are so incredibly comfortable to wear that I've fallen asleep in them more than once.
I love the look and style of the glasses. Light weight frame but it does kind of hurt the sides of your nose.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members