Zenni OpticalReviews 4,144

Thank you for posting this review.
We are thrilled to know that you have been happy with your past orders; however, we are very sorry that you are having problems with your new glasses. We see no records in our database indicating that you have already contacted us about this issue, so before ordering a new pair, we encourage you to call our Customer Service department at 1-800-211-2105 or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. Please have your prescription and pupillary distance (PD) handy when you contact us. A representative will be happy to review them to confirm that they were entered correctly on the order, and if they were, we will provide a prepaid return shipping label and ask you to use it to return the glasses to be inspected. And upon completion of the inspection, if the results indicate that the glasses were manufactured incorrectly, we will remake them for you. However, if a review of the prescription details confirms that either the prescription or PD were entered incorrectly on the order, you may choose to return the glasses for one of two refund options – either a 50% refund to the credit card you used to pay for the order, excluding the shipping fee, or 100% store credit, excluding the shipping fee, which you may use to reorder the glasses with the correct prescription and/or PD. A prepaid return label will be provided for you in this scenario as well. If you are worried that the return period for your glasses has already ended, please don’t. We are aware that it has ended, but it has only been a few days so we are happy to extend the warranty for you to return the glasses for any of the return options previously discussed. We hope you will contact us soon so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature, from your order o4340526810, placed on December 1,2021, with which we were sorry to learn you could not see well through the near-vision (reading) section toward the bottom of the lenses. We were also sorry to confirm that we were unable to inspect these eyeglasses, which you returned to us for an inspection, so we made a customer service exception to remake them for you for free, in order o4472115750. We were also sorry to learn that you could not see well with the remade eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. Since the remade pair of eyeglasses was delivered to you on February 3,2022, it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for an inspection of the prescription, particularly the near-vision (reading) section toward the bottom of the lenses. We invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection of the prescription on the lenses, especially the near-vision (reading) section. We will also email you a prepaid mailing label to use for return postage. If our inspection finds that any aspect of the prescription in the lenses is incorrect, we can offer to remake the glasses for you for free once again. But if our inspection finds that the prescription in the near-vision (reading) section is correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the original order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4472115750, in the subject line of the email, and in the body of the email please advise that you would like to return the glasses for an inspection of the prescription, specifically the near-vision (reading) section. We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your very gratifying review of your experience ordering eyeglasses for your child. When we saw that you assigned two stars to your review, we braced for some critical comments, but we were delighted to see that the text of your review was more like that of a 5-Star review. We are happy to know that you found the ordering process easy, and that the four pairs of nonprescription eyeglasses you ordered, in full-rim, rectangular, flexible-plastic, red frame 2021718 (a frame you also ordered in your order o4043986119, placed on July 28,2021, with nonprescription lenses and our Blokz® blue-light-blocking feature), are perfect for your child. Ms. Petersen, we thank you again for posting your heartening review. We want you to know that, at Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.