Zenni OpticalReviews 4,144

Thank you so much for posting your gratifying review of the glasses you have ordered from us and your appreciation of both the glasses and their low price. We are delighted to know you also appreciate our selection of frames, and we are happy that you find it convenient to order eyeglasses on our website. Ms. Blake, we thank you again for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that the glasses you ordered look great and arrive quickly, and of course we are heartened to know you are satisfied with the customer service you have received from us. Ms. Pierce, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience communicating with our customer service team via Chat. We are happy to know you appreciate the response time and follow up email to answer your questions. Ms. Holmberg, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of the eyeglasses you ordered from us. We were delighted to read that you are happy with your glasses, which we are happy to know are stylish and fit you well. Of course, we were pleased to read that you feel that the glasses you have ordered from Zenni are better than the much more expensive eyeglasses you have ordered locally. It was helpful of you, and considerate of other Zenni customers, to share your experience obtaining the pupillary distance (PD) measurement. For more information about obtaining an accurate PD measurement, if the eye doctor declines to provide it, we want to advise of the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your PD, https://www.zennioptical.com/measuring-pd-infographic. We also have a how-to video, also named How to Measure your PD, https://www.zennioptical.com/c/how-to#howto-measure-pd, and also found toward the middle of the bottom of every page of the Zenni website, with information explaining how to obtain this measurement. Mr. Jackson, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were very happy to read that you are pleased with the quality of the standard progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature, in full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, with a frame width of 138 millimeters and red stripes on each temple arm. We are delighted to know that you are satisfied with the quality of these eyeglasses, and that they were delivered to you quickly. Mr. Patterson, we thank you again for taking the time to share your heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your most recent order, o4317123370, placed on November 29,2021, for a pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, square, mixed-material, tortoiseshell Sunny and 85 frame 7827225, from the Kittles x Zenni collection, named after 49er George Kittle's jersey number, 85, with a frame width of 135 millimeters. We were sorry to read that you feel that this frame looks and feels cheap, and we apologize for any dissatisfaction you experienced as a result. This order is a little more than two months past the end of its 30-day warranty period, which starts the day the glasses are delivered, which was December 13,2021, according to the U.S. Postal Service. However, insofar as you are a longtime, valued customer, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4317123370, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of the standard progressive eyeglasses you ordered with our Blokz® blue-light-blocking feature. We were delighted to read that you are pleased with these eyeglasses, Ms. Corbridge, and we thank you again for sharing your heartening comments. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your full-rim, square, stainless-steel, black frame 3214821, with a frame width of 133 millimeters, which we were sorry to learn broke where the temple arm meets the front of the frame. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that had you contacted us during this order’s 30-day warranty period, which starts the day the glasses are delivered, which was November 13,2021, according to the U.S. Postal Service, we could have sent you a free replacement frame 3214821, and you could have swapped the prescription lenses from the original, broken frame into the rims of the new replacement frame. Therefore, since this order is now more than two months outside its 30-day warranty period, we want to advise that you may order this frame with nonprescription lenses, and when these glasses arrive, you may replace the nonprescription lenses in the new frame with the prescription lenses from the frame with the broken temple arm. When you receive the new pair of nonprescription glasses in frame 3214821, here is a how-to video, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. In addition, even though this order is more than two months past the end of its 30-day warranty period, we can make a one-time customer service exception to extend the warranty period on your behalf, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4275107799, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.