Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses order you most recently placed with us, for two pairs of single-vision eyeglasses, one in full-rim, rectangular, flexible-plastic, spring-hinged, dusky blue frame 2011116, with a frame width of 124 millimeters, the other in full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2010221, with a blue interior and a frame width of 122 mm. We were sorry to read that one of these frames broke, and we apologize for any dismay you and the child for whom you ordered these glasses experienced. When a customer contacts us within an order’s 30-day warranty period to advise that a frame has broken, we can send the customer a free replacement frame. However, we are sorry to advise that this order is outside its 30-day warranty period, which starts the day the eyeglasses are delivered, which was December 30,2021, according to the Federal Express website. Nevertheless, when a customer contacts us outside the order’s warranty period to advise that they need to replace an eyeglasses frame, we advise the customer that they can order the frame with nonprescription lenses and pay only the cost of the frame plus the shipping fee. Frame 2011116 is $12.95 and frame 2010221 is $15.95. When you receive the new frame with the nonprescription lenses, here is a how-to video with instructions explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you purchase a new frame and would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the prescription lenses into the rims of the new frame, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We thank you again for posting your review, and we hope that the information we provided is helpful.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you find the order process simple and user-friendly, that you appreciate the low prices of our high-quality products, and that when you contacted us about the size of the frame from your December 24,2021, order, o4396936982 – full-rim, rectangular, Ultem, black frame 6499321 with a white interior, a pair of magnetic polarized snap-on gray sunshades, and a frame width of 139 millimeters – which did not fit you well, we invited you to return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We were happy to see that you used the store credit toward the purchase of the frame you selected for your order o4461510965, placed on January 18,2022 – full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, with a frame width of 138 mm. Of course, we hope that you are pleased with these eyeglasses. Since you returned the eyeglasses from the previous order because of a size issue, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again, Mr. Gomez, for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you found our website easy to use, and that you were able to order multiple pairs of eyeglasses for much less than you would have paid locally. Ms. Nutter, we thank you again for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were pleased to read that if you ever have an issue with an eyeglasses order, a telephone call to our customer service team resolves it. Ms. Livingston, we thank you again for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.