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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Love the earrings you offer to match glasses! You have such fun frame styles and quick delivery time!
Very easy especially since my wife/coach knew all the necessary info for Zenni.
Nice quality. Need to get frames adjusted since they are a little snug. Prescription is slightly off but wearable
It was an easy and wonderful experience right from ordering and received time line. I have also received multiple compliments on it and am loving my glasses all day long. Thanks for job well done!
They always are so good colors and there so many glasses to get and there really good with there prizes.
Loved this experience! Love my frames, love the price, they arrived quickly! I will order again, and have told all my friends.
Other than making a decision on my glasses (the glasses try-on tool felt a little inaccurate but the delay was mostly due to my own indecision and fear of commitment) this process was a breeze. Once I picked out my frames, I was easily walked through adding my prescription, any add ons that I wanted, etc. I'm in love with my glasses (I got an every day pair as well as a set of sunglasses), as well as the leather case upgrade. I love that it folds flat (for me, it's always unfolded since I've either got my glasses or my sunglasses in it, but it's a convenient feature). I love Zenni glasses! I'm going to get my husband a few pairs, too!
I have loved zenni since 2010... great company! And prices! Love the glasses
Ordering glasses was easy. And they came quicker than I thought they would. I love them. Thank you
I love my new glasses, they are beautiful and they got to me fast
A little slow, but very satisfied with the quality. I've purchased 5 pairs now.
FedEx messed my package delivery up and I called zenni and they fixed my situation fast the next week my glasses were sent to me the correct way this time they helped out so much best ever I give them 5 stars
Great experience with Zenni. Ordered 2 pairs of glasses to try out some new styles. Loved them both. I liked that there was a try on feature of an assortment of people haha instead of me uploading my own picture. People comment on my frames and compliment them quite often!
Overall great pricing and good glasses. My only complaint is they smudge badly and ONLY clean with a micro fiber clothe
The glasses are so cute and fit really well! Great deal!
I was blown away by the quality of my new pairs of glasses. The only complaint I have is the color of the purple mirrored sunglasses seemed to be much more vibrant on the website, and the color that I got, while still purple, was much more reserved. If I had known they weren't going to be the bright purple, I would have gotten a different color.
I've ordered a few pairs of eye glasses and have always had great service and my eye glasses arrived in a timely manner in perfect condition. I see no reason to ever buy my eye glasses anywhere else. My son and other people I know shop Zenni as well. I always recommend Zenni.
My glasses came in, and the sides of the glasses that hook onto my ears are too tight. I ordered the honey colored frames, and they look much more orange in person. Other than that they arrived promptly and were not damaged.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the size of the frame you selected for your most recent order, o4466702999, placed on January 20,2022 – full-rim, browline, mixed-material, honey-colored frame 1911815, with a frame width of 138 millimeters, and temple arms 150 mm long. We were sorry to read that this frame did not fit you well, and we apologize for any disappointment you experienced as a result. This order, which was delivered to you on January 31,2022, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4466702999, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. Moreover, to assist you in finding frames that should fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of these two refund options.