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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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It can be hard making sure the glasses you get from here have a good fit. These ones fit my slimmer face very well. The prescription is true, and they are transition for 50 bucks.
I've always used Zenni to get my glasses for over a decade, my family uses them too. It's a way better deal than any other online store and forget about trying to not break the bank buying from the actual doctor office. I'll never use anyone else to buy glasses.
Love how trendy my glasses are and I got so many compliments! Will buy from zenni again.
Thank you for helping me with a return and getting my new glasses.
Very easy to order online and service was very fast. Glasses look & feel great. Needed no adjusting, Got a new prescription so looks like I'll be ordering another pair soon.
Received in a timely manner. Great quality product plan on ordering more
Perfect fit and love the fun color. Order was quick and quality it great.
Loved every pair I have ordered! Great prices and quality
I decided to try different frames than I normally get, and they are just as awesome as all my other glasses
Classic case of Zenni delivering great quality, reasonably priced glasses.
I love Zenni glasses. I have at least 6 pairs and they're all great. Except this last pair... somehow I missed the "progressive lens" check box... so they're only for distance. I can't read with them at all. Sadly, because of that, I'm not really wearing them at all. Wondering if Zenni will replace them for me?
My Zenni sunglasses work great. The local opticians only offered prescription sunglasses with polarizing filters. That option does not work for me, because the polarized lenses do funny things with color when looking through a motorcycle helmet visor, and completely black out the displays of a couple radios in the airplane I fly. Zennis are perfect for both those applications.
This pair of glasses was a replacement for a pair I received that I didn't like. I was given full credit since I planned to use the credit toward another pair. The prescription was right on, as has been with past purchases. Very pleased with the service.
Very nice frames. I accidentally rolled over on mine during a camping trip and smashed an arm so I needed to replace them. Quick and easy order and delivery process.
First set of glasses was the wrong script. Second set the tint was so light they should not call them sunglasses. No exchange or refund available after that.
Quick delivery,, affordable price, grandson loves them
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review which gives us another opportunity to address this matter.
We were sorry to see in our database records that you had problems with the first pair of glasses because you entered the wrong prescription when you ordered them. However, we are happy to see that you returned the glasses for 100% store credit, which you used to place a new order. Our records also confirm that you contacted us to explain that the tint on the lenses of one of the items in your new order was not as dark as you expected. After reviewing the photos of the tinted lenses that you submitted, we determined that the tint you received was as it should be, that it was correct and without defects. Insofar as you mentioned there was no refund available to you, we wish to clarify that our return policy states that any item that was purchased with store credit, cannot be returned for another store credit, but it can be returned for a 50% refund. Our records indicate that this option was offered to you and because you expressed that you did not wish to purchase more Zenni glasses, we also advised that any remaining balance of the store credit that was previously issued to you would be reversed and issued as a refund as well. The partial refund for the tinted lenses and the refund of the store credit balance were both processed on January 10th and the transaction number of the refund was emailed to you. You may use the transaction number to confirm with your financial institution that the refund was processed. We hope that having the refund has resolved this matter to your satisfaction.