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Zenni Optical

3.2

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Zenni Optical Reviews Summary

Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
374
value
379
shipping
375
returns
240
quality
370
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Maryland
1 review
0 helpful votes
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Nice Glasses!
January 1, 2023

These are quality glasses. It was quick and easy to order.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Excellent eye glasses provider
January 31, 2023

So far very pleased with 4 eye glass purchases. Recommended company.

Date of experience: January 1, 2023
Matthew S. — Zenni Optical Rep
over a year old

Thank you so much for posting your Zenni review of the four orders you placed with us – orders o5186619660 (placed November 19,2022), o5190972468 (placed November 26,2022), o5191367567 (placed November 27,2022), and o5202177377 (placed December 17,2022) – for single-vision eyeglasses (o5186619660) and gray sunglasses (o5190972468), for standard progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses (o5191367567), and standard progressive eyeglasses (o5202177377).

You selected our Blokz® blue-light-blocking feature for all four pairs of glasses.

When we saw that you assigned us two stars, we braced for some critical comments, but we were surprised and delighted to see that your comments in the review were more like those that accompany a four- or five-star review.

Nevertheless, regardless of the star rating, we are very happy to know that you are satisfied with the four pairs of eyeglasses you ordered from us.

(Of course, if you would like to update the number of stars you assigned the experience, we would be happy to see the number of stars correspond to the complimentary remarks in your review.)

We thank you again for posting your review, and we hope that you have a great 2023!

Michigan
1 review
1 helpful vote
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Daughters glasses 1st time zenni
January 1, 2023

We always went w our eye dr when we had insurance now that we don't zenni is so much more affordable. Her glasses tint in the sun and have blue light filter. We saved so much money$ eye dr is 79 for eaCh lense with no tinting not including frames. Got from zenni around 80. Came sooner than planning. Fit great. Had a small adjustment around my daughter's ears at eye dr but it was free.

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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Glasses
January 1, 2023

Arrived on time. Can not beat the price! I lose glasses like no ones business. Until Zenni, I just went without glasses. Now I can replace them when I lose them. They are perfect for me. Ordering is was super easy too. I recommend them to everyone!

Date of experience: January 1, 2023
Utah
1 review
0 helpful votes
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Great experience again
January 1, 2023

I have purchased from Zenni numerous times and will continue to do so. I've never had any issues and their prices are the best I've found.

Date of experience: January 1, 2023
Utah
1 review
0 helpful votes
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Super easy
January 1, 2023

Super easy to order my glasses at a great price.
D~

Date of experience: January 1, 2023
Kansas
1 review
0 helpful votes
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Great company and budget friendly!
January 1, 2023

The experience was smooth and seamless. It couldn't of been easier. I've order from Zenni for years and every pair I've bought has been this way. The styles are fashionable.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Don't pay for express shipping
January 31, 2023

My glasses broke so I ordered a pair and paid $18 for express shipping. 2 days later I placed another order with regular shipping. The second pair arrived first and I feel like I was scammed out of almost $20.

Date of experience: January 1, 2023
Matthew S. — Zenni Optical Rep
over a year old

Thank you for posting your Zenni review of the shipping times of the orders you placed with us in 2022.

We were sorry to read that you are disappointed in the shipping time of your order o4932256465, placed on November 23,2022, with Express shipping, for $18.95, which comes with a five-10-business-day delivery-time promise.

Consequently, we apologize for any disappointment you experienced as a result.

The FedEx website advises that this order was delivered to you on December 3,2022, the sixth business day after the order was placed, well within the five-10-business-day delivery-time promise.

Your next order, o5190079615, placed on November 25,2022, with Standard shipping, for $4.95, which comes with a delivery-time promise of seven-14 business-days, was delivered to you on December 2,2022, a quicker delivery time than that of your previous order.

We are sorry for any annoyance you experienced due to the Standard shipping order being delivered more quickly than the Express shipping order.

Your next order, o5194347223, placed on December 2,2022, with Standard shipping, was delivered to you on December 9,2022, five business days after you placed the order.

Of course, we hope that you are satisfied with the eyeglasses from these three orders.

We also hope that you have a great 2023!

California
1 review
0 helpful votes
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Great Price.
January 1, 2023

Glasses came quickly and fit great. I purchased these for a spare pair to wear at home and aside from the material used they work just like my $200 pair of glasses.

Date of experience: January 1, 2023
Arkansas
1 review
1 helpful vote
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Happy with my new glasses!
January 1, 2023

Ordering was easy. Frames and lenses are exactly as I was expecting! I appreciate all the frame dimensions included on the product pages so I could compare them with my old glasses and get a good idea of what would be too small or too large for my face.

Date of experience: January 1, 2023
Virginia
1 review
0 helpful votes
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Quality glasses
January 1, 2023

I have had a very good expience ordering glasses from Zenni for the last 3 years. I had one order where my daughters and my lenses were switched in the frames and was given a store credit after sending the wrong ones back. So this order was a reorder and everything was correct.

Date of experience: January 1, 2023
Alabama
1 review
0 helpful votes
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Great glasses
January 1, 2023

I love that the glasses are adjustable. Perfect for my kid.

Date of experience: January 1, 2023
Utah
1 review
0 helpful votes
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Quick, cheap, great quality
January 1, 2023

Zenni is my go to place to buy my glasses! They have cute designs, are at a GREAT price, and they ship it out to you super quick! The prescriptions are also amazing, they give you exactly what you need. Definitely recommend shopping here you

Date of experience: January 1, 2023
Texas
1 review
0 helpful votes
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Ok
January 1, 2023

My experience was good. The quality is a little cheap. But for the money you pay it's ok

Date of experience: January 1, 2023
Oklahoma
1 review
0 helpful votes
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Love my zennis
January 1, 2023

I've been ordering from Zenni for over a decade now and loved every pair I've ever gotten.

Date of experience: January 1, 2023
Kansas
1 review
0 helpful votes
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My 3rd pair in as many years
January 1, 2023

I'm always blown away but the available frame styles that are under or around 50 dollars. The pair I bought are very similar to a 500$ pair of glasses that I bought from a brick and mortar store. I love them and get compliments all the time.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Very cute and functional
January 1, 2023

I love these frames! They look great on my face and the large lenses are nice and comfortable. The color is great too! I chose the orange/green tortoiseshell. It's a bit wilder than i thought it would be, but it looks awesome! I got these with the blue light blocking technology for work, and it seems to be helping me wind down better at night!

Date of experience: January 1, 2023
Alabama
2 reviews
0 helpful votes
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Perfect!
January 1, 2023

I ordered glasses at the beginning of the holidays and was surprised that they came in early! Very pleased with these glasses, as usual. Exactly what I needed.

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Glasses
January 1, 2023

Awesome pair I received! Love getting my glasses from Zenni, have tons of options to find the right pair for yourself!

Date of experience: January 1, 2023
California
1 review
0 helpful votes
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Great Service
January 1, 2023

My doctor made a mistake on my prescription and Zenni replaced my glasses with the new corrected prescription at no cost even though it was not their fault.

Date of experience: January 1, 2023

From the business

Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.

Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.

We also offer multiple shipping options including our new 2-3 Bu...


zennioptical.com
Novato, CA, United States
+281
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