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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Extremely happy with new glasses. Constantly getting comments about how nice they look. Then I get the satisfaction of seeing the looks on their faces when I tell them how much I paid. Will be ordering another pair very soon.
I was pleased as always! Shipping is super fast and my Zenni's look amazing!
Wonderful designs at affordable prices. Will never buy directly from a lens store again.
Always great affordable styles! My go to place to get my eyewear!
Wonderful! Easiest way ever to order my glasses. I love the way they look and feel on my face. I have ordered 3 pair now. Glad I found Zenni.
Received my glasses fairly quickly so thank you! Everyone compliments me when I wear them and that's a big bonus!
Ordering easy. Way less expensive than purchasing at eye Dr office.
What can you say except Excellent Service. What's with the fifty characters you want a novel. You got my description, be glad I responded at all!
I am very. Pleased. With my glasses. Very good quality for a reasonable price.
I will order again.
It was quick and I was able to purchase what I needed. A light frame, which has been difficult to find. Very happy with this company
Don't slip or fog during games and provide great protection.
I love shopping at Zenni, they have so many frames to choose from and their customer service is fantastic.
Good product great price Received at a timely manner
Received exactly what i asked for! I love the way they look & feel!
This was my first time ordering from Zenni and I was really scared they wouldn't look right but once they arrived I couldn't be more in love! They fit my face perfectly and are super lightweight. I also get SO many compliments on them. I can't get over how cheap they were for the great quality!
My glasses are lovely. I will need to have them adjusted. The lenses may be a bit heavy for the frame. But... i absolutely love them.
Zenni's personnel worked with me for 2 months until we got my correct prescription. I am
So pleased with the results that I am buying a second pair.
I was able to order my glasses with considerable ease and received them when promised. The only problem I have is that a piece from glasses was missing when I opened my package. I can still use them, but it bugs me that a piece is missing.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us. We were sorry to learn that something was missing from the eyeglasses when you opened the package, and we apologize for any dismay you experienced as a result. You posted this review just a few days outside the 30-day warranty period on this order, which starts the day the glasses are delivered. Therefore, we will be happy to make a customer service exception to extend this warranty period on your behalf, to send you a free replacement frame. Insofar as we do not know what was missing from the eyeglasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the item that is missing is a part of the frame, please advise the customer service representative of this, and we will be happy to send you a free replacement frame 2031821, which is the Pacifica, full-rim, square, flexible-plastic, black faux wood frame, with a frame width of 150 millimeters. Here is a how-to video, found toward the middle of the bottom of every page of our website, that explains How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4441205960, in the subject line of the email and in the body of the email please describe the issue with the frame. You may also attach pictures of the issue with the frame, as well. We look forward to hearing back from you about this matter, in the hope that we may resolve it to your satisfaction.
Good glasses that came in the mail quickly however I am not sure if they block the blue light and I ordered blue light blocking
Thank you for posting your Zenni review of the eyeglasses you ordered with our Blokz® blue-light-blocking feature. We were sorry to read that you are not sure that the lenses block blue light, and we apologize for any dismay you experienced as a result. Insofar as a blue light pen was included with the eyeglasses, we invite you to turn on the blue light pen and point it at the inside of the lenses, when the glasses are angled slightly above a white sheet of paper. If you see that the blue light shows up on the white paper, this indicates that the blue-light-blocking feature is not working correctly. Please take a picture of the blue light shining through the lenses onto the white paper, and please email this picture to us at [email protected], and please put your order number, o4443027160, in the subject line of the email. If we see that the lenses do not block the blue light, we will offer to remake these eyeglasses for you for free.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your Zenni review of the most recent order for bifocal eyeglasses you placed with us. You are a longtime, valued customer, and we were happy to read that you are pleased with the eyeglasses, and that you find that their quality is very good and their price was reasonable. Ms. Hettling, we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.