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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I will never, not shop for my prescription sunglasses on Zenni's/So many affordable styles and such a user friendly experience.
Always timely turnaround on a good product. Enjoy their selection.
Prescription sunglasses are great. Fit well and love the frame. No problems. Even arrived in time for vacation.
I love variety and order all the fun glasses from Zenni. I have not been disappointed with any of my purchases.
Ordered 2 pr and they just didn't fit well, then I dropped and chipped a pr. Zenni took them back, full credit, ordered another pair which are perfect and still have credit for a new pair next year!
Ordered the wrong glasses. Got a full one time refund store credit. Reordered. They arrived and I love them.
Order arrived on time and as describes, the glasses are durable and attractive, and best of all, SOOO inexpensive! I am really excited to be able to get prescription sunglasses that are affordable, and I even got back up glasses in case my toddler breaks mine... again... haha!
It was so easy to upload my info, the glasses look really great too. I was surprised the price here was $30 less than other sites I was looking at, thought I'd take a chance and I'm glad I did. If you're looking for glasses online, this is the place to go.
Got my glasses earlier then expected! Very happy with them!
It was an easy process to enter my prescription and select my frames. When they arrived the quality was great and I really like them. The wait time was actually quicker than I anticipated.
Cute glasses at affordable prices. Perfect if you like multiple pairs for different outfits.
My son's glasses are working out great. I'm not sure if I entered info wrong or what but my prescription is so wrong they aren't useable. I've ordered from them before and they aren't perfect but decent and very affordable.
Received my replacement pair within a couple of weeks. Happy with the product.
I went to my regular optometrist and ordered glasses (very expensive). Because I wanted to keep the same frames to save on money, they said they would have to keep my glasses and they wouldn't be ready for 3 weeks. I was able to get sample daily contact lenses but only 5 and they did not have any more in stock (they would have to order more and didn't know how long that would take). How was I going to last 3 weeks without glasses? During covid so I wasn't driivng daily but still need to go to store and drive twice per week. My eyes aren't that bad but require glasses for driving to read signs at a distance. Decided to try Zenni Optical per advice from friend. Was a bit cautious but got 2 sets of glasses - one pair that was only for distance and one that were progressives like the ones ordered from the optometrist. Obviously they can't come overnight since they have to be made but they came rather quickly (about 2 weeks) which was sooner than I had expected. It was much easier experience than I had envisioned (no pun intended :). The progressives were 10x less expensive with frames than just the glasses I ordered from the optometrist. They even emailed me when they I had mistakenly put a different pupil distance for each of the glasses (guessed on one and measured the other). That saved me from wasting money. Excellent customer service! Would definitely order again and perhaps I will try the contact lenses next time around.
Wonderful customer service & communication. I ordered the wrong prescription and they offered me a credit, sent me the info to send the glasses back. Everything worked exactly as they said.
Ordering though Zenni is simple and straightforward, and I'm always satisfied with the glasses I receive!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the two pairs of eyeglasses you ordered from us. We are happy to know that your son’s eyeglasses are working out well for him, but of course we were sorry to read that your eyeglasses are problematic. Consequently, we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return your eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the store credit refund option, you may use the store credit toward the purchase of a new pair of eyeglasses that you prefer. When you telephone Zenni Customer Service, at 1-800-211-2105, please have a copy of the prescription you received from your eye doctor handy, because the customer service representative will ask you to read the prescription to them, so we can confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If it turns out that something was entered incorrectly on the order, we will confirm how the prescription or the PD should have been entered and ask you which refund option you prefer. However, if you entered the prescription and PD correctly, we will invite you to return the eyeglasses to us for an inspection with emailed return-for-inspection instructions. We will also email you a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4472570461, in the subject line of the email, and in the body of the email please advise of the refund option you prefer, or if you believe that you entered the prescription and PD correctly, please attach a copy of the prescription to the email and advise in the body of the email how the PD was obtained, if it’s not on the prescription. We will email you the instructions to return the glasses to us for the refund option you select or to return the glasses for an inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.