Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the eyeglasses you ordered. Unfortunately, the number you provided as the order number is not a valid order number, and we are sorry for any confusion you experienced as a result. Therefore, with no identifying information, we were unable to look up your order and research this matter. However, we want to confirm that when a customer contacts us to cancel an order within the first 24 hours after they placed the order, we can cancel the order and refund what the customer spent on it to the source of payment. But if a customer contacts us after this 24-hour period but before we manufactured and mailed the glasses to the customer, we can offer a full refund of what was spent on the order in the form of store credit to your Zenni account, or a 50 percent refund to the source of payment. We hope that this clarifies our policy, and we were sorry to read that you found our customer service representative rude and unhelpful. Nevertheless, we invite you to reply to this review response with a valid order number or the email address that is your Zenni username. Those items will enable us to look up the order, research this matter, and respond to your concern. We very much hope to hear back from you with the valid order number or the email address that is your Zenni username, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your desire to order replacement protective shields for your full-rim, rectangular, plastic, midnight blue frame 125116, with a frame width of 139 millimeters. We are sorry to confirm that we neither sell nor provide these protective shields separately, without an eyeglasses frame, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, this order, which the U.S. Postal Service advises was delivered to you on February 18,2022, is within its 30-day warranty period, which starts the day the glasses are delivered, and during which we can send customers free replacement frames if any issue develops with the frame. Therefore, we are going to ask our lab to send you a free replacement frame 125116, with the protective shields you ordered for these single-vision glasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. When you get the free replacement frame 125116 with the protective shields, here is a how-to video with instructions explaining how to replace lenses in a full-rim frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Moreover, when you are ready to install the prescription lenses in the rims of the new replacement frame, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We hope that this information is helpful.

Thank you for posting you very gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were delighted to read that you found it easy to select your frame on our website, that the glasses came quickly, and that you are impressed with the quality of the most recent pair of eyeglasses you received, bifocal glasses you ordered on October 6,2021. It is good to know that these eyeglasses have held up well. Ms. Hughes, we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the eyeglasses you have purchased from us. We were happy to read that you feel that the quality of the glasses is great while acknowledging that our prices continue to be low. We were delighted to read your comments about the expansion of the styles of our frames, and it is good to know that the most recent pairs of glasses you ordered from us, are your favorites. These are in full-rim, round, stainless-steel, rose gold frame 3225419, with a frame width of 141 millimeters; full-rim, round, metal, tortoiseshell and gold frame 414925, with a frame width of 142 mm; and full-rim, round, mixed-material, black frame 7801821, with a frame width of 140 mm. Ms. Lam, we are heartened by your loyalty to Zenni, and we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying review of your standard progressive eyeglasses with our Blokz® blue-light-blocking feature. We are delighted to know that you are happy with your glasses, and that they arrived on time. Ms. Brown, we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the single-vision reading glasses you ordered from us in the Trivex impact-resistant lens with our Blokz® blue-light-blocking feature. We were sorry to read that you had vision issues with the glasses, and we were also sorry to read that your eye doctor advised that the placement of the optical center on the lenses is the issue that impeded your vision. Consequently, we apologize for any dismay you experienced as a result. We want to confirm that every day we manufacture thousands of eyeglasses with corrections for nearsighted and farsighted customers, and only a very small percentage of our customers have issues with the way we enter the prescription and place the optical center on the lenses. Of course, we are disappointed to know that you are one of them. Since we cannot customize the placement of the optical center on the lenses, we want to confirm that, since you posted your review within the order's 30-day warranty period, which starts the day the glasses are delivered, if you change your mind about keeping the glasses and decide that you would like to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4453954419, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We hope to hear back from you if you would like to receive one of these two refunds, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you most recently received, from your January 9,2022, order, o4187261876, in full-rim, square, acetate, translucent Champs frame 84419623, with a frame width of 134 millimeters. We are happy to know that the frame fit you well, but we were sorry to read that you would have preferred a larger frame. Consequently, we apologize for any disappointment you experienced as a result. We see that on your first order with us, o4158468926, placed on September 16,2021, you selected full-rim, square, flexible-plastic, clear frame 2026323 with tortoiseshell temple arms and a frame width of 135 mm. You initially contacted us for instructions to return these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account, but while speaking with our customer service representative you decided to keep these eyeglasses. You have not yet gotten the eyeglasses from your most recent order, o4567815072, placed on March 1,2022, in full-rim, square, acetate, translucent frame 662916, with a frame width of 132 mm. When you receive these eyeglasses, if you have any issue with the frame size or anything else, please telephone Zenni Customer Service, at 1-800-211-2105, within the first 30 days after the glasses were delivered, which is our warranty period, and anyone who answers will be eager to assist you. If you find that the frame does not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and of course we hope that you will be satisfied with the eyeglasses from order o4567815072 when you receive them.

Thank you for posting your Zenni review of the most recent pair of near-range workspace progressive eyeglasses you ordered from us. We were sorry to read that you may have inadvertently ordered this prescription type on this order, since we see that you ordered near-range workspace progressive eyeglasses on your May 11,2021, order, o3861824070, which you returned to us for a 100 percent refund in the form of store credit to your Zenni account because you had intended to order standard progressive eyeglasses instead. Consequently, we apologize for any misunderstanding or confusion you may have experienced when you placed the most recent order, o4529415493, on February 14,2022. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. To obtain emailed instructions to return these eyeglasses for one of our two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4529415493, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.