On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just want to make sure they are the right prescription! Not sure they are! Had a mixup but was informed they got it changed? Not sure I'm seeing the roadside signs as well as I should!
I received my order quickly
My biggest problem was that the tracking information given to me was for some item delivered to Tennessee back in December. I'm happy to have received my order quickly, it just would have been nice to be able to track it accurately
Will keep using for years to come, have placed so many orders from kids to adults!
Ordered the glasses he same day I got my new prescription-delivery was within the timeframe stated. Altogether great quality and value
I purchased 2 pair of glasses. They came on time and the prescription was great. One pair I didn't like the style, they weren't as big as I thought they would be.
Ordered three pair of glasses. All good and happy with them. Only down side was this was a rather large order and of course right after my order was placed, luck would have it, sale kicked in. Still very pleased with product and will continue to order from Zenni. Able to order the frames and lenses we need and want without hassle of insurance issues.
Use the picture app. It's very accurate. I bought three pairs and I am pleased with all of them.
I have been nothing but satisfied with my multiple orders to Zenni! Each pair fit me perfectly. The lenses have been exceptional as I have included the blue light option to reduce glare while working on the computer. This has been a game changer for my frequent migraines! I have been able to purchase several pairs for a fraction of what I would pay for a single pair at a doctors office. I am extremely satisfied!
Both pairs i received fit and look amazing! Pricing was great as well!
Being being only $20 frames these feel sturdier and just more premium, very shiny. And the lenses are clear and great at blocking blue light. Only thing I wish is that they came with clip on sunglasses, but will probably just order some prescription ones later anyway. Another satisfied customer!
It was an easy experience and the glasses got here very fast. Definitely using them from now on.
My daughter enjoys being able to see the frames digitally and just lets me know what she has picked. Couldn't be easier.
I love my new glasses and sunglasses. I get lots of compliments.
My glasses arrived quickly and perfect! Thank you!
Ordered my first pair of glasses Feb 1. Received glasses 3 weeks later. Correct frames, wrong prescription, could see nothing. Returned immediately, re-ordered, today is 3. 10. 22. Called Zenni- on hold for several minutes, they have no record of my order #ORDER NUMBER: #o*******356. Customer service tells me that they have no record of order. What a POS company. I could go to eyeglass making school and make them quicker than Zenni. Terribly disappointed.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your experience regarding the orders placed by your son, using his account, for prescription sunglasses for you. We were sorry to learn that the first order your son placed for you, o4484040177, was ordered with his prescription and pupillary distance (PD), not yours. Consequently, we apologize for any disappointment you experienced when you received these sunglasses, which were returned to us for a 100 percent refund of their price in the form of store credit to your son's Zenni account. We issued this store credit to your son’s account on February 23,2022, and your son placed a new order for you, o4553885356, on February 24,2022, using the store credit to pay for most of the order. On this same day, your son contacted us to confirm that he entered your prescription and PD, not his, and we confirmed this. We do not see any notes in the database record indicating that you contacted us for information about this order. However, we do not provide information about orders placed with Zenni to anyone other than the person who placed the order. Your son placed this order with Express shipping, and when we entered the tracking number, 270622945091, in the tracking window of the Federal Express website, it advised that the glasses are expected to be delivered to you today, March 10,2022. We hope that you receive these sunglasses today, and that when you do, you will be satisfied with them.