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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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My sunglasses from Zenni got here in about 2 weeks! I have never had prescription sunglasses before and I really like these. The price was unbelievable. Thanks.
I'll always order from Zenni now. The glasses came faster than I thought they would and they are great quality! The fit is nice, and my prescription seems to be right on. Thanks!
I absolutely love my new glasses and they were delivered earlier than expected. They are perfect and people haven't even noticed them because they just look so natural on my face.
Very easy site to navigate, and prices are not even close to comparing with ordering in an optical shop. I thought these would just be a back up pair of glasses, but I love them!
Always quality product, every time I order, thanks!
This was my daughters first pair of glasses.
She loved them and we were both pleased at the speed of receiving them.
Love my new glasses, it was easy to order and didn't take long to get them in
I got some glasses at zenni bc that's where my coworkers have been going. I used my face for the pics, and ordered a pair I liked. They came, and turns out they looked pretty bad on me (glasses are very new to me, so I had no idea what I was doing) I returned them immediately, easy peasy. Got the credit to my account and ordered another pair, one that I'm 100% happy with! Thanks! I call them my "windows to the world" bc I can't believe how much better I can see with glasses. (I'm still in denial that I'm getting older…)
I have purchased glasses (prescription and prescription sungalsses) from Zenni for over a decade. I have never been disappointed. The quality and price are A-One! I receive my order quickly without the hassel of multiple trips to the office. My friends and family have had the same experiences. Please keep up the great work.
Love my new glasses and ordering was quick and easy! The price is the icing on the cake!
Easy to navigate the site and find a product that works for me. Quick delivery.
I ordered 2 new pairs of glasses, and they are exactly what I wanted. They are a perfect fit. They each came in their own case with a cleaning cloth.
I have always had a great experience with Zenni optical. My orders have always come in a timely manner and the product has always been fantastic and has last a long time.
Order was perfect. I love
My Zenni glasses and will order again in the future.
This is my first time using Zenni Optical. I was nervous that my glasses would have issues and I had lost my money. My glasses are perfect. I wish I knew about them a long time ago. I could have saved myself hundreds of dollars in the past. Would definitely buy again.
I am very happy with my glasses.
I had an excellent and easy time.
Good around service. Glasses arrived as ordered. Thanks.
The glasses were slightly off from description. One was supposed to have a wood look and had a bronze look instead
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members