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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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My glasses were perfect and they have great customer service! Zenni is the only place I shop for glasses.
Shipping was really fast! Will order from you again.
Zenni is part of my savings plan. Wonderful assortment of frames with measurements and information to get a frame that is right for my face. They never messed up my prescription, which Walmart managed to do (unusual vision problem.) If/when I lose my eyeglasses, the good prices make it painless to replace them. I have been using for many years.
We were very pleased with the process, the price and the product
I have two pairs and my wife has 3, the quality is good and the price is low enough that we can have many pairs to match our wardrobes, not possible with any other optical company.
I was able to buy affordable flexible frame glasses without insurance.
Fun to try on all the choices, and glasses were shipped very quickly. I've ordered 3 pair of Zenni glasses, and I have been very happy with my choices.
Quick delivery, super affordable and they fit better than most I've ever gotten from an Optometrist in person. I also like the fact there are SO MANY options to choose from!
Frames are nice. Sturdy and a great price Fast delivery
I've ordered several pairs of glasses and all have fit perfectly the prescriptions were great and the I received them in a timely manner. I have recommended Zenni to my friends and family.
Easy ordering experience and shipping was fast. I love my glasses.
Great price, great product. Quick delivery. Good customer service.
It was easy, no issues, and I'll order again.
The selection is good. The shipping was fast. Fit was perfect.
These are the first frames I've purchased with Zenni and I'm very pleased and satisfied. I've received several compliments on these frames. They're great quality and they look and feel amazing on.
Everything was exactly as described. Package arrived on time and the glasses are great.
I ordered back on the 16th of December. Tried to cancel as they sent me an email that they weren't at the distribution center yet. They won't give you your money back, just a store credit. I will go back to EyeBuyDirect next time.
Great fast service at an affordable price. This is my go to site for stylish eyewear.
I love my new glasses. I love the price and the quality.
We love our glasses! My daughter gets lots of compliments on them and they were way less expensive than what they would have been if we bought glasses from the eye doctor. However, the ordering process took way longer and a lot more thought than I expected. We had the prescription from the eye doctor but the glasses on Zenni that matched my daughter's OD were larger than the trials we had from the eye doctor that fit her face nicely. I tried measuring her OD myself multiple times. In the end, we just went with one that was close to her OD.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5181665442, placed on November 12,2022, for one pair of single-vision distance eyeglasses, in full-rim, oval, acetate, multicolor frame 4454829, with a frame width of 118 millimeters.
We were happy to read that your daughter gets lots of compliments on the glasses, and that they are much more affordable than eyeglasses you would purchase locally.
However, we were sorry to read that the ordering process took longer than you had expected.
When you refer to “OD” we believe that you mean “PD,” the abbreviation for pupillary distance, which you measured at 57 mm.
This frame has a PD range of 39-60 mm, so it certainly would accommodate your daughter’s PD of 57 mm.
However, if she has any vision issues with the glasses, we want to suggest that you telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.
We thank you again for posting your review, and we hope that you have a great 2023!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the delivery time of your most recent order, o5201803787, placed on December 16,2022, for two pairs of single-vision eyeglasses.
We were sorry to read that you were displeased by the time it has taken to process and deliver your order, and we apologize for any disappointment you experienced as a result.
Your order was placed with Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise.
The U.S. Postal Service website advises that this order was delivered to you on December 30,2022, the ninth business day after the order was placed, well within the seven-14-business-day delivery-time promise.
We hope that you are satisfied with these eyeglasses, and we also hope that you have a great 2023!