Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the most recent order you placed with us, order o5179076950, placed on November 5,2022, for one pair of single-vision eyeglasses.

You are a longtime, valued customer, and we were sorry to read that you cannot see well to read with these eyeglasses.

Consequently, we apologize for any disappointment you experienced as a result.

We see that you have used similar prescriptions on your recent previous orders, and the pupillary distance (PD) you entered, 60 millimeters, was added to your June 15,2021, order, o3943299644, since you confirmed that this is your reading PD, to go with your Spheres of +2.75 (right eye, OD) and +2.25 (left eye, OS).

However, we see that you used the 60 mm PD with your June 16,2021, order, o3946862325, which has the same Spheres as the most recent order, o5179076950 -- +1.75 (OD) and +1.25 (OS).

The U.S. Postal Service advises that order o5179076950 was delivered to you on November 12,2022, which means that it was outside its 30-day warranty period when you posted your review on December 20,2022.

Nevertheless, since you are a longtime, valued customer, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, to invite you to return the glasses to us for an inspection, if you confirm with a copy of the prescription that you entered it correctly for what we believe are reading glasses.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5179076950, to the customer service representative who answers.

Please also have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, so that they can confirm that it was entered correctly.

You may ask the representative to refer to the notes in the database record of order o3943299644, which show that you changed the reading PD from 59 mm to 60 mm.

If the prescription and PD you entered on order o5179076950 match the eye doctor’s prescription you provide, we will email you instructions to return the eyeglasses for an inspection, and we will also email you a prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5179076950, in the subject line of the email and in the body of the email please attach a copy of the prescription, and if the PD is not on the prescription, please advise how it was obtained – eye doctor measurement, friend or family member measurement, or self-measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the eyeglasses for an inspection, and we will also email you a prepaid mailing label to use for return postage.

However, if it turns out that something was entered incorrectly on the order, we can offer you one of the two previously outlined refund options.

We look forward to hearing from you about this matter, in the hope that we may resolve it to your satisfaction.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of your experience with your eyeglasses frame 4443021, which we were sorry to learn lost a temple arm.

Consequently, we apologize for any dissatisfaction you experienced due to this matter, as well as for the experience you had when you ordered a new frame 4443021.

We are sorry to read that you tried to replace the temple arm on the frame from which it broke with one of the temple arms from the new frame you purchased with nonprescription lenses.

We are also sorry if we did not advise that rather than replacing the temple arm, the lenses should have been removed from the frame with the missing temple arm and inserted in the rims of the replacement frame after removing the nonprescription lenses from the frame.

If you still have the broken frame and the replacement frame, you may return these items to us, along with the prescription lenses, and we will be happy to repair the eyeglasses for you.

If there is an issue with the temple arm on the replacement frame, we will install the lenses in a new frame 4443021 and return these repaired eyeglasses to you.

If you would like to pursue this return-for-repair option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you provide your order numbers, o5018018558, o5047063076, and o5199617195, the customer service representative will email you instructions to return the broken and replacement frames 4443021 and the prescription and nonprescription lenses, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order numbers, o5018018558, o5047063076, and o5199617195 in the subject line of the email and in the body of the email please advise that you would like emailed instructions to return the two frames and the lenses to us for repair.

We are eager to hear back from you about this matter, and we hope that returning the frames and lenses for insertion of the prescription lenses in the rims of the new frame will resolve this matter to your satisfaction.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5194808482, placed on December 2,2022, for one pair of full-rim, rectangular, flexible-plastic, Bulls black and red kids’ sport protective goggles frame 743321, with a frame width of 127 millimeters.

We were sorry to read that your daughter could not see well with these eyeglasses, and we apologize for any disappointment you and she experienced as a result.

It was good to read that you contacted us about this matter, on December 16,2022, and that in response, after you confirmed that the prescription was entered correctly with a copy of your daughter’s prescription, although the pupillary distance (PD) is not on the prescription, we emailed you instructions to return the eyeglasses to us for an inspection.

We also emailed you a prepaid mailing label to use for return postage.

When we receive the returned eyeglasses and inspect them, if we find no manufacturing errors on the glasses, we can offer you a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

But if our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free or issue a full refund of what you spent on the order to the credit card you used to pay for it.

We look forward to receiving and inspecting the eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.

We also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5191757527, placed on November 28,2022, for one pair of single-vision distance eyeglasses, in full-rim, square, acetate, translucent frame 662916, with a frame width of 132 millimeters.

We were happy to read that you were pleased with the shipping time and the quality of the glasses.

However, we were sorry to learn that the frame is a little small for your face, and we apologize for any disappointment you experienced as a result.

If the size of the frame is such that you would like to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105 and anyone who answers will be eager to assist you when you provide the order number, o5191757527.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5191757527, in the subject line of the email and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.

Since these eyeglasses were a little small for your face, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.

We hope that this information is helpful, we hope to hear back from you with your refund choice, and we also hope that you have a very happy holiday season!