ZavviReviews 257

Hey, your website selling the Lego product which totally not in stock, and customer services tell me 3 times that I need to wait from 17 Nov till 22 Nov till 24Nov and then till 02 December, this is a totally lie to the customer, pls everyone Avoid this Website!

Worst customer service I've ever spoken to, they've run out of the pre-order that I've purchased and months later they email me saying that it's no longer available, so they send me a 30% discount code that doesn't work and when I try to have it resolved with customer services, they not only don't provide me a different code, they are finding excuses between 5 different agents to tell me that they don't produce discounts or that the promotion is not applicable to all the products, even though the email they sent me says otherwise.Zavvi has become crap, I wish them nothing best, I hope they shut down. Bunch of scammers.

Pre-Order items months in advance just to be told they've cancelled my order months after the release of said item do yourself a favor and buy things elsewhere.

Zavvi is without a doubt the worst company I have dealt with. They cancel orders without any reason whatsoever. Their customer service is the worst I have ever dealt with. Disgraceful.

Ordered a number of items that said they were in stock and paid next day delivery.still not received items and unable to speak or "live chat" with anyone at Zavvi. Still unable to either cancel order and get a refund so having to go through bank to try and stop payment.

I purchased a small fridge for my grandsons birthday which he wanted for his bedroom. Within 2 weeks it had started leaking I was told to send it back and they would refund me. My daughter in law posted it back 3 weeks ago and they keep saying they did not receive it. She lost the receipt for postage so I can't prove it went back. I am a pensioner and cannot afford to lose the money and buy my grandson another birthday present. I am trying to escalate my issue but they just keep responding with the same old thing show us your receipt. I know that fridge is in their warehouse and I am gutted to have lost this money. Poor quality goods and poor customer service

I ordered a DVD set on October 20 2022. After waiting 3 days with no word as to shipment, I requested a refund. Their reply, NO refund, it was being processed, even though they hadn't found the product.
It was finally shipped on Monday October 24th, but with a delivery date of October 31st to November 7th. That's about 18 days, it arrived 1 day later on the 8th. A small parcel shipment from the UK to Toronto Canada.
As a comparison, 50 odd years ago, I sailed from England to Montreal and took a train along with my sea-chest to Toronto, in 5 days. Yes, 5 Days. It took this company 19days and they charged me $14.99 shipping.
If you are thinking of using Zavvi, RUN A MILE...
Michael

Awful company that don't fulfil orders and then customer service fob you off with excuses... use a more reputable site

Horrendous customer service. My order failed to arrive. I tried to cancel it as soon as I ordered because I read reviews stating they were unreliable. They told me that I had to wait to receive the product, then return it. I've been waiting for 2 weeks now. Customer service keep saying "we can only refund you once you receive the product and send it back to us". I am now contacting my credit card provider to try and get the money back

In Nov 2021 I pre ordered 3 funko pops.
I requested a update in Jan 2022 and was told they will be in stock soon.
May 2022 and no word, so I used online chat and it was confirmed they over sold pre orders. They had no idea when stock would or if sent.
I asked for those to be cancelled and refunded.
It's now Aug 2022 and I'm still fighting for my refund, they keep saying its being taken care of but nothing received so I've made a complaint to trading standards offices in Bristol.
I'm still going back and forth, I've been asked for my evidence multiple times. I just get excuses each time from another CS handler.

Bascially, ordered some marvel stuff off the website at a pretty good price, there was no indication it was out of stock (many things said "out of stock" and the thing i ordered said "quick buy") so i put my order in, 3 days later still no dispatched email, so i messaged them asking why it wasnt dispatched yet, i got a 3 paragraph long email explaining how they didnt have any stock in and theyve spoke too their supplier and they dont even know when the stock will be in again and said i can either cancel the order or wait till they maybe get more stock in, could be a month, could be a year, noone seems too know, so why not just put on the website as "out of stock" since it clearly is, theyve took money, bank details and addresses for somthing they dont even have, pure scam if ive ever seen one, dont order from these, if the price seems too good too be true dont fall for it because it most likely will be. If you see this just forget about zavvi and order from ANYWHERE else

NEVER BUY ANYTHING FROM THEM! They said they had stock in Australia but a month later my order was still processing. When i asked about it i got an auto-generated reply. 3 weeks later i cancelled order and i still have not received a refund! Not even paypal can help me. Complete scam site. Save your money and go elsewhere. Don't buy from this criminal web site!

Even though the packages were labeled with the correct delivery address, the delivery company lost the packages.

I immediately contacted Zavvi, and provided documentation from the delivery company where they admitted they were at fault. Zavvi made me wait almost two months, stating they were conducting their own investigation. Which I can't understand since the delivery company admitted fault. Zavvi even made me complete a declaration stating I didn't receive the items.

After contacting Zavvi multiple times, via their online message service, I was finally offered a refund or replacement. I requested a refund, but to only be sent a message that the products were going to be replaced and sent out to me. Not what I asked for. Again, I messaged Zavvi, requesting a refund as per my request, where they stated the items were in the dispatch process and cannot be cancelled and if I want to return the items I have to pay for postage and insurance.

Truly poor customer service.

I pre-ordered a 4LP vinyl set. There were two delays that they contacted me about - which is fine. It's happens these days with vinyl. But then at the 6 month mark, I realized I hadn't heard from them in awhile. Initiated an online chat and was told that I "had not contacted them to direct them to cancel or to dispatch" the item, and the rep immediately asked if I wanted to cancel. None of their emails said that it was my responsibility to "cancel or dispatch" - only that the item was delayed and they'd let me know when it shipped. It felt very much like the company just wanted me to cancel my order and go away.

I have been waiting 1 month for a refund for a product that I cancelled after it took too long to ship. The customer service agent has not even been reading my messages - just responds that will be shipped soon.

Awful customer service, no phone number to contact them on (in the 21st century) and fails on promises. Paid for delivery within 2 days, got it delivered a week after this. Too late for the concert I was going to. Asked for cancellation, denied and still charged me. Not bothering getting a refund from returning as couldn't possibly interact with this embarrassing company again. Awful, awful and awful. Please SHOP ANYWHERE ELSE.

Pre ordered items, their communication was disgusting. The item is now out for general purpose, I never received mine. I cancelled my order in April, asked for a refund (now may30th) they told me 5-10 days. I waited, no refund. Now over a month later and I still don't have my money despite chasing over and over and over. Worst company ever. Avoid!

I ordered 7 things.

One arrived in an okay timeframe. Five more shipped later, but never arrived. The seventh thing wasn't in stock and never shipped, but they sent multiple emails saying they'd ship it eventually.

Zavvi responded quickly to customer service inquiries, so I'll give them that. They re-shipped the 5 missing items, except they were shipped without any padding in the box whatsoever. Being that they had some weight to them, 2 were destroyed. One was the wrong item entirely. So, out of 7 things ordered, only 4 arrived correctly and intact.

I am awaiting a refund on the three missing items. It's been a frustrating and disappointing experience I would not want to attempt again. I suggest that everyone else stay away also; even if your items do ship, they take no care in packaging them, so they'll be wrecked by the time they get to you.

You'll never get your item, they refuse to give you a tracking number, and they won't refund your purchase. Stay far, far away!

Criminal.
Pre-rodered this over a year agon, it was supposed to have been shipped four months ago. I've been in touch with their customer services for three months.
Im currently on my third 'shipping number' which is never available for tracking on the fedex site they link to.
Absolutly useless.