ZavviReviews 257

Take your money and never deliver! Always give the same response that they're chasing your delivery - they don't! Disgusting behaviour and company should be avoided at all cost! If I could give them zero stars I would!

After 6weeks of waiting for an order the actual product was faulty and of poor quality when it arrived, I've requested a refund to which they said they sending a replacement which I do not want. In order to gain a refund I've to return the faulty product and the replacement which will cost over £6 in delivery fees possibly not alot to some people but when you have paid over £40 for something of poor quantity it all adds up. For me to get my refund both products have to be returned.
Customer service is poor many different people handling your complaint you never get the same answers.

Avoid it
Avoid it. It is a scam. The offers are tempting but you will be ripped off. You will buy the item, they will refund it but not the shipping fees. After the reviews and what happened to me I can tell you this is the way they steal. The items never left their facility as shown when tracking the number in FedEx. They steal your 6 dollar.

Eviten comprar en esta tienda. Te devolverán el dinero pero se quedan con los dólares del envío aunque jamás utilizaron la guía que te publican. El artículo jamás deja su bodega. Las ofertas son tentadoras pero no caigan! Ojalá les sirva mi experiencia y la de otros usuarios que estoy leyendo.

Back in June, I ordered a pair of shoes and preordered a limited edition figure. Shoes delivered pretty quick, they came in great condition, no complaints there. The real issue that's completely turned me away from this site is this: I got to the preorder right when it was posted. First it said it was going to release in around September/October 2022, then it was pushed to December 2022, then January 2023 and finally March 2023. March 30th rolls around, I get an email about a refund being issued. AFTER that email, is when I received an update saying they cancelled and refunded my order for the figure because the figure is no longer available and they "tried to source further stock but have been unsuccessful." I'm incredibly disappointed that I've had to wait almost a year to just be told a lazy excuse as to why they somehow didn't account for how popular this item was OBVIOUSLY going to be and get the proper amount of stock for it. How do you push back a release date 5 months to obtain more stock and come up empty handed? I don't know how many other people this happened to, but I don't even know if I can get it anywhere else because it's sold out everywhere else and there's no way I'm paying ungodly prices for resellers. Customer service here is almost nonexistent. No help whatsoever with giving useful information. Genuinely believe this site is just a big elaborate scam. Don't waste your time. You'll only end up empty handed and disappointed.

Order your advent calendar from zavv...why! Because they are a complete joke thats why. I ordered mine on the 29th of october, it arrived on friday 10 February 2023. Yes thats right February! For 2022 in 2023. They also took two payments for the same item.
And charged £4.90 postage and packing on a so called free delivery. So come on everyone, get your advent calendar from zavvi, guaranteed not to turn up for its intended purpose, which sums this company up. So later THIS YEAR i will be buying from very. Same advent calendar lower price.

Avoid at all costs. Costumer service is the worst I've ever seen. They say they'll investigate further and a week later nobody has ever heard of the issue. After over 10 messages there still no offer to refund an order that simply wasn't delivered. They are trying to play the waiting game and hope costumer don't have the energy to continue so they can keep your money.

An unreliable merchant, totally disappointed service experience
My purchased order was placed and I paid total £261 on 26 January 2023 but it was cancelled by Zavvi without given any reason and explanation on 28 January 2023 but Zavvi didn't refund any quid to me up to 3 February 2023. I have kept messaging to customer service colleagues each day but they don't care their customer they just said what their refund procedure was. 3-5 working days for customer support team to confirm the cancellation and taking further 5-7 working days for refund to be seen on account. It means to take total 8-12 working days for refund successfully. Their colleague NYLAH has confirmed me that. They are hesitant to help customers and they just don't care of it. Received and keeping improper money is not their problem they just play their customers to explain their internal procedures. Every time when I contact them, they just repeated another new count 3-5 and 5-7 working days. When I really get angry to ask for their CEO contact, They would not care of it even I give a warning to publicly writing reviews on Trustpilot Twitter Facebook but he doesn't care it. I have never seen such shamefulness dealing o believe it is a most shameful dealing.
Hope when your company CEO see it and process the refund to me immediately. By the way please re-training your staff how to solve problem with customers and give respect and keep his promise to customers. He broke his promise with me also. You can ask your colleague for details.

Customer service is horrible. Everytime they are messing things up, it's customers job to take care and make it right. Got faulty product (again), got information that it would be replaced but never got the replacement disc. Now they are asking me to ship the box back to get a refund…after waiting for months…

Don't use Zavvi. They are terrible. My order was days late - sent via Evri - but more importantly was absolutely trashed. Looked like someone had sat on it. Back and forth with the messaging system takes ages. Of course they don't let you phone them. And then they charged me £3 to return it! I hope I get a refund for the £150 Lego set but watch this space.
I will never use them again. They sell stuff that their customers are passionate about, but Zavvi couldn't care less. The products are just commodities to them, and customers are treated as fools. Avoid. Please!

I purchased a Lego from savvy and it never came they sent me the tracking from the shipper and it stated that it was delivered at my front door on such and such a date and it never was I have cameras here that showed no one was here on that date I also live in a gated community and they cannot get in without calling me do not deal with savvy they are con artist they're liars and they need to be shut down

Ordered an electric scooter as a Christmas gift for my granddaughter. On opening it she found that it did not work. We reported the issue and initially they responded saying they would arrange a replacement, then when chased as we have heard nothing….they now respond by saying that because it was ordered 40 days ago, they will not replace or refund. Totally disgusted with this company, the goods are clearly faulty because the scooter dies not work….so surely must be covered under UK law as faulty and replaceable……but this firm don't give a damn about a disappointed child at Christmas, they have had their money and not now bothered. My advice to anyone thinking of using Zavvi, is don't…..

I ordered some shoes over 2 months ago only to be given the run around the whole time NOW TO FIND OUT THEY LET ME ORDER A ITEM THATS OUT OF STOCK! Now I had to get a refund, hopefully they actually refund me! THEY RUINED MY DAUGHTERS CHRISTMAS!

I placed an order for $1057.00 worth of stuff. They sent me one item, to be clear they sent me the wrong item which I had to return and they would not pay for the shipping even though they made the mistake. The slow rolled me and ultimately made the claim that I received it all when I know for a fact my Fedex guy refuses to leave any order that is either large or needs to be signed for. Overall I am saved because I used Paypal and well. Paypal doesnt mess around. These guys are horrible humans and you should never ever ever do business with them.

Ordered an expensive Lego item. Completely forgot about it until some time later when I realised that it had never arrived. I checked my order confirmation and the tracking, showing that Royal Mail had failed to deliver and returned the item to Zavvi.

I asked Zavvi to resend the item (they still had it in stock) or refund me. They refused to do either stating that because it was beyond their 40-day period I was not eligible.

So, basically, they failed to deliver an expensive item. Failed to notify me that the delivery had failed. Then when I realised and chased it up, they refused to refund or re-send because of some 40-day clause.

This falls under my definition of theft. Awful.

I cannot recommend you avoid Zavvi enough.

I am sorry to let you know that there has been a problem in the warehouse which has resulted in your order being stopped prior to dispatch.

I understand this is disappointing and we are sorry. I will investigate further and request for the order to be sent to you as soon as possible. Should there be a problem with dispatching the order, we will arrange for this to be cancelled and for the money to be returned to your account upon confirmation of the cancellation.

I ordered an in-stock product in November 2023 as a Christmas present, with plenty of time for it to be delivered regardless of the UK postal strikes. It has now been three weeks since I placed my order and it has yet to be dispatched. Their customer service team really couldn't care less. They all provide the same scripted response without being of any help. I may as well speak to a brick wall.

Zavvi are a business which take your cash, pretend to ship (even making bogus Royal Mail tracking numbers) and then say the item is not in stock. If you push them eventually they'll offer a partial refund which you will chase for weeks.
They are actually the goddamn Grinch. My 5 year old now has no presents from Santa. Cheers Zavvi for destroying a little boys Christmas

I placed an order on the 16th was told delivery 26th never came, by the 5th am told its out of stock.