GreenMotion

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GreenMotion Reviews Summary

Positive Highlights

  • Rental prices are very competitive and offer great value.
  • Staff at several locations are described as friendly, helpful, and efficient.
  • Cars are often clean, new, and in good condition.

Negative Highlights

  • Renters report being charged for pre-existing damage or fuel discrepancies.
  • Security deposits can be large and take up to 30 days to be refunded.
  • Customer service may be unresponsive when renters try to resolve issues.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 10, 2026

I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.

Sep 20, 2025

Staff were very helpful & informative. Car performed well. Would advise to take out higher insurance offered as we saw other vehicles with bad external damage on our travels that would not have been covered with basic insurance. Return of car was seamless. Overall a good experience

Oct 10, 2025

Car was fine, though not the one I signed up for, was much smaller. Front desk was kind and efficient. They remove $400 CHF from your account and take 30 days to refund it. All car rental companies I have rented from before place a temporary hold and within days of returning the car it is removed. I literally have no more money for my trip and I am not sure what to do. But I've stayed in my hotel room all day because I can't afford a thing. I left all my credit cards at home and the one for emergencies I have already used.

Sep 12, 2025

The very low prices led us into temptation - and in the end, we paid way more than other car rentals would have charged us right away. The problem was that a damage that had already been there when we picked up the car went unnoticed (a tiny chip in the windshield) and we were charged 180 Euro for that, plus a 100 euro "administration fee". I guess that's how the low prices work: just charge any damage to the next unaware customer! It was the first and the last time that we rented a car via Green Motion.

Sep 18, 2025

Upon arrival at the airport, you have to wait about 30 minutes for the shuttle to arrive, which will take you a few steps to the rental office. We waited too long there, and then had to deal with the paperwork and the sale of various insurances not included in the rental. It's good to understand English if you don't want to buy an extra product.

Jan 11, 2026

I had a rental in Porto that was supposed to be for 9 days, from 02. 11. 25 to 10. 11. 25. A paid the daily insurance at the desk for just over 500.00 euros plus a 50.00 euro charge for early morning return due to a very early morning flight. Unfortunately, due to a serious incident back home, I had to cut the trip short and ended up returning the vehicle on 06. 11. 25, only using it for 5 days. As soon as I returned home, I reached out twice, via email, to Green Motion Port, to see if they could possibly refund me the outstanding unused daily insurance plus the 50.00 euro charge as I ended up returning the vehicle within opening hours. I didn't even mention the initial car rental charge, just a possible refund for the unused daily insurance and the 50 euros. Green Motion never replied or acknowledged my emails, even if it was to say a refund was not possible, which I find that ignorant and very bad customer service. It has made me feel I will never rent with Green Motion again!

Sep 12, 2025

From on-line vehicle selection, to completing the rental agreement, to picking up and returning the car, and the quality of the rental car, there were no frustrations or hitches along the way. Also, the on-line process includes verifying the needed rental documents so the pick up time is speedy, and so is the drop off, and they contact you the night before your return to make sure nothing has changed. I've been renting car around the world for more than for nearly 50 years for both business and pleasure, and so far GreenMotion is the best experience I have had, based on three rentals in three different countries.

Sep 12, 2025

I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam. At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit. When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics. I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!

Sep 12, 2025

Whole experience with Green Motion car rental in Zagreb Anindol was very good.People working there are very friendly and helpful. They answered all our questions and concerns.

Dec 2, 2025

My experience with Green Motion Zurich was extremely disappointing. We picked up the car with a full tank and returned it with a full tank. We had clear photos taken at pick-up and at return, showing the exact fuel level — everything documented properly. Despite this, the company completely ignored all the photos and evidence we provided. Even though the staff member told us in person that everything was fine when we returned the car, they still went ahead and charged us €77, claiming the tank "wasn't full." In my opinion, this behavior feels careless, unprofessional, and very unfair toward customers. After this experience, I will never rent from Green Motion again. My personal advice: avoid Green Motion — Based on my experience, I strongly warn anyone thinking about renting from Green Motion to stay far away. The way they treated us — ignoring clear evidence, dismissing our photos, and still taking money — made me feel like customer fairness means nothing to them. In my personal opinion, their practices feel unreliable, disrespectful, and absolutely not worth the risk.

Sep 12, 2025

At Riga airport, I rent a car, during the process, the person (I didn't remember his name)help me too much, explained everything again and again. Also the car was perfect and better than I prefer. I will advice greenmotion to my friends. Thanks a lot

Sep 13, 2025

4 adults explored Lake District and Yorkshire Dales during ten days in a Kia Sportage. There were just about enough room for the 4 suitcases, but little else. The roads are narrow, and the Sortage could feel a bit broad from time to time. The car worked fine all the way. We had to wait one and a half hours at Greenmotion's offices before we got the car, mostly because customers in front of us had so many questions to the two patient clerks at the Greenmotion desk. We wanted to add one additional driver, but that would rise the cost by some 50%. Apart from this, the experience was very good and the return of the car went without any problems.

Sep 15, 2025

Your are always greeted as a welcome of the great team of GreenMotion Manchester Airport. Best and most economical car rental in the Airport. Thank you to Ritz and Gary.

Sep 12, 2025

I had never used Green Motion before for a car rental. They were excellent, and I highly recommend them! The deal was great and the service was very good. I had no issues either picking up the car or returning it. It couldn't have been easier.

Sep 15, 2025

I was a bit hard to find the contact at the aiport (hit: personel of greenmotion: wear a GREEN shirt!), but we arrived at the rental office within 30 min, and 30 min later we were off in the rentalcar. Drop off was fast and easy.

Jan 10, 2026

The car rental experience with Green motion in Larnaka, Cyprus was absolute fine. Price and the value we got, were ok. I can recommend.

Dec 25, 2025

The car was great. The communication was ok. The agent was friendly and helpful - but a little slow until everything was ready.

Jan 10, 2026

Good customer service, clean cars up to date.Easy finder car park. Using GreenMotion car rent 2to 3 times in year in Latvia.

Sep 19, 2025

We rented a car with Greenmotion for 10 days. And got a brand new Peugot, great value. Recommend!

Sep 24, 2025

All perfect and smooth with the right car and GreenMotion

Oct 9, 2025

Economy, 10 minutes on foot from the airport, fast and careful delivery.

Sep 12, 2025

The rental process was simple, competitive and reliable (no latter surprises)

Reviews

Write a review
4.6
Reviews 4,023
5 Stars
74%
4 Stars
12%
3 Stars
3%
2 Stars
2%
1 Star
8%

Poland
1 review
0 helpful votes
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Its good
October 16, 2026

Already rented 3 times. And it was ok. Cars are good.

Date of experience: August 17, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Fakhri A,

Thank you for your five-star review.

We are delighted that you once again chose Green Motion for your rental needs and that you found our cars to be good.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

South Africa
1 review
0 helpful votes
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Amazing
October 15, 2026

Was so great I had to go through Green motion again

Date of experience: February 13, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Sharon K,

Thank you for your five-star review.

We are delighted that you had an amazing rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

South Africa
1 review
0 helpful votes
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Always friendly and very helpful
October 15, 2026
Updated review

Someone was waiting for me when my flight landed. We where escorted to where the vehicle waited for us. Everything was handled very professional and friendly.

Date of experience: May 20, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Helena J,

Thank you for your five-star review.

We are delighted that you found our Green Motion team to be very professional, friendly and helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Excellent customer service
May 29, 2026
Previous review

The attendants were all very helpful. They guide me through all processes easily.

Date of experience: April 27, 2026
Hungary
1 review
0 helpful votes
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Works properly
October 15, 2026

The car was nice and clean, we didn't have to wait too much, even that we were there earlier.

Date of experience: October 2, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Anna K,

Thank you for your five-star review.

We are delighted that you chose Green Motion for your rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

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Austria
1 review
0 helpful votes
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Alles perfekt
October 15, 2026

Gute und schnelle Buchung, Fahrzeuge, Abholung, Rückgabe ohne Probleme. Sehr günstig.

Date of experience: October 5, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Rasa K,

Thank you for your five-star review.

We are thrilled that everything was perfect with your rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Portugal
1 review
0 helpful votes
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Client since 2023
October 14, 2026

I rented cars in Antalya and Belgrade twice. Everything was good: balanced pricing, no stress at drop off, neat employees and good quality cars

Date of experience: July 31, 2023
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Vladimir L,

Thank you for your five-star review.

We are thrilled that you are a loyal Green Motion customer and everything was good with your rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
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Overcharged for a full tank of petrol.
October 14, 2026

A full tank costs between €70-€80. Your guy charged me over €100 telling me it was going to be much cheaper.

Date of experience: September 29, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Brian M,

Thank you for your three-star review.

We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
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Never a problem
October 14, 2026

Collection office for me has been really good.
Jovial and happy atmosphere.

Date of experience: October 23, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Alan M,

Thank you for your five-star review.

We are delighted that you once again chose Green Motion for your rental needs and that you never have a problem renting with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Great service and lovely staff
October 14, 2026

We used Green Motion last year and found them great to deal with. The staff were sound and the service was really good. Have recommended this car rental to friends.

Date of experience: October 5, 2025
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Brian O,

Thank you for your five-star review.

We are thrilled that you recommend Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Easy
October 14, 2026

It's always been easy to book with Green Motion. They are local too and easy to deal with.

Date of experience: October 4, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Geoffrey F,

Thank you for your five-star review.

We are delighted that you had an easy rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Happy
October 13, 2026

I have used greenmotion a number of times and have always been happy with them

Date of experience: October 3, 2025
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Michael M,

Thank you for your five-star review.

We are thrilled that you once again chose Green Motion for your rental needs and that you are happy with your rentals with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Es hatte gern großer gedrückt werden
October 13, 2026

Wir haben öfters Autos bei Green Motion gemietet und fast immer einbahnfrei.
Dieses Mal war ich etwas verärgert.
A. weil eine KI freundlicher ist als den Mann am Schalter vom Heraklio Airport. Der total auf Autopilot war.
B. weil Anfang des Jahres etwas bei der Nutzung von der Visakarte geändert hat und es zwar in die Reglement von Green Motion stand, Mit einem Wort, debit / kredit. Wenn da so einen wichtige Änderung ist könnte Green Motion gerne die Wörtern fett gedruckt machen. Wir sollten jetzt direkt eine vollkasko versicherung dazu kaufen ( € 280,-).

Date of experience: September 5, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Maike H,

Thank you for your three-star review.

We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Australia
1 review
0 helpful votes
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Great
October 12, 2026

All good, No problems.
Checking-in was a little slow.

Date of experience: October 28, 2025
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Simon C,

Thank you for your five-star review.

It is fantastic to hear that you had a great rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Car rental
October 12, 2026

Great all went smooth was 19 years old at the time

Date of experience: February 13, 2020
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Kacper Z,

Thank you for your five-star review.

We are delighted that you had a smooth rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Greece
1 review
0 helpful votes
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πολυ καλη εξυπηρετηση
October 12, 2026

Πολύ καλύ και άμεση εξυπηρέτηση.

Date of experience: August 6, 2024
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Γιάννης Μ,

Thank you for your five-star review.

It is great to hear that you received very good service from our Green Motion team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Great Service
October 12, 2026

Easy to find the counter at the airport and staff friendly and helpful. Car was in good condition and clean.
Picking up/dropping off area near to departures

Date of experience: September 15, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Charles M,

Thank you for your five-star review.

We are delighted that you received great service from our Green Motion team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
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H
October 11, 2026

DASDòLKSADòNSD-KNCLKN

Date of experience: October 1, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Benjamin H,

Thank you for your five-star review.

We are delighted that you chose Green Motion for your rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Birmingham international staff are the best
October 10, 2026
Updated review

People make all the difference, they are efficient and friendly. I have been a happy customer for about 10 years.

Date of experience: September 13, 2026
Natalie F. — GreenMotion Rep
3 weeks ago

Hi Ciara O,

Thank you for your five-star review.

We are thrilled that you have been a loyal Green Motion customer for over ten years and that you think our team are the best.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Friendly efficient staff
August 15, 2026
Previous review

Staff remember me and you are always treated with respect and friendliness

Date of experience: January 18, 2026
GB
1 review
0 helpful votes
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Always had a good experience
October 8, 2026

I have used Green Motion at Glasgow Airport many times since my car packed in earlier in the year. Always a good service from the guys at the desk, good fleet of vehicles and can get an upgrade when they can. Thanks Gordon for the ongoing great service.

Date of experience: September 18, 2026
Natalie F. — GreenMotion Rep
4 weeks ago

Hi Michael L,

Thank you for your five-star review.

We are delighted that you once again chose Green Motion for your rental needs and that you always have a good experience with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Foi tudo muito bem.
October 8, 2026

Foi divertidoe sem problemas..

Date of experience: September 28, 2026
Natalie F. — GreenMotion Rep
4 weeks ago

Hi Evelyn G,

Thank you for your five-star review.

We are delighted that everything went very well with your rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.