WoodlandDirectReviews 1,888

Personnel were helpful and were able to answer questions about our needs and to keep us informed about when our order would be shipped

Telephone customer service was very helpful and tracked down the hardware we wanted with the mantel. Item was delivered on time and in good condition.

We recieved our woodstove but pieces were missing from the order and instead of those pieces we recieved a whole other stove. After a month it was finally picked up, and eventually we recieved the missing items. It was a pain dealing with it all. So far the stove has been great tho...

The delivery came when we had really cold weather and instead of delayed vering to my front porch or in front of my garage door, they left it outside my 6' fence at the END of my driveway. I am 72 yr old and had to go out in the dark at 8 pm at night because I did not know it came. Out by the road, It probably would of been stolen. Then I opened the box and it had a chip in the corner if the metal were the motor fan goes in. Over $500. And now I need black heat proof paint to cover the chip.

We purchased a fireplace to the tune of $4.2K for our new build. RL Carriers were INCREDIBLE to work with. I begged our contractors to open the package as soon as possible, but much to my shegrin it was opened on day 10 (due to weather) of delivery and discovered that a piece was damaged. We live in Iowa and January has been -40 degree temps. I went directly to Woodland where I was greeted and told I would need to submit a support case, which I did. Upon further inspection of my email, I find in the very fine print that this massive, needs a crow bar pacakge, must be opened within TWO days to report damage. Woodland refuses to replace a part on the fireplace that will cost them $115 and are blaming me for not opening the package sooner. I've tried to explain that I'm at the contractor's mercy, but now they have stopped responding to my emails all together. It is the principal of the matter at this point. Day 2 vs. Day 10 is 8 days difference and I have photos to prove the opening and showing of the damage. I'm just so disappointed that customer service is so low on the totem pole any more.

Four exactly what we needed on the website, placed the order, and was delivered in a few days. The screen was well packed and protected and easy to assemble.

It looks great on our newly remodeled fireplace and is just what we were looking for.

We received the log kit for one of our customers went to install. It found a leak in the concrete fireplace. Had to reroute a gas line bring it in from the back of the chimney, but after it was all said and done very nice gas kit with no problems.

Everything in time and as promised. Chimney cap exceeded our expectations for eliminating smoke from the chimney. No more backdrafts.

My Novo24 stove was delivered in less than a week and in perfect condition. It's the only product I have seen packaged in a solid steel box to protect it. I was really impressed with the service.

Product delivered promptly. Cast iron fire grate but much lower quality that what it replaced. Half the weight of the same size original. Made in China

1) I am unhappy with the product I purchased. I does not look remotely realistic and is not very sturday as compared to the Monessen that I previously had. I thought that I was getting a similar product.

2) It was next to impossible to get a ship date. This may be in part due to weather at the time, but no replies to my email requests.

3) Nice person on the phone and tried to helpful. It may be that they didn't ask enough questions and/or I did not provide them with enough information.

Still waiting for plumber to install and ensure I have the right product but it looks perfect and easy to set up! Very excited!

We are in the middle of a home renovation and discovered the old fireplace chimney had water damage. We weren't planning on replacing our old unit until we discovered the damage. I found Woodland Direct via Napoleon's dealer locater. I placed my order on Tuesday and the new fireplace was delivered on Friday. I couldn't have asked for quicker service. The unit was delivered in perfect condition.

I ordered a fireplace grate which was delivered in a timely fashion but the "simple bolt on legs" did not come with the correct attachments. A hodgepodge of different connectors were delivered, but none were correct for the grate I ordered and it was obvious. I reached out to customer service and they told me that one of the packages i got (I sent a photograph) were the correct attachments. I then had to show them in four pictures that they weren't remotely correct. I ultimately spoke to someone who was very pleasant and is now having the manufacturer send me the correct bolts. We'll see. They haven't arrive yet.

I ordered a gas log set as a replacement for my non-working set. The product arrived quickly and in great condition. I was able to install the new log set with no issues, very easy setup. The log set was easy to light and the thermostat works really well.

Took a very long time to ship my order. Logs and burners arrived separately. Only had a 12hr notice that it was going to be delivered the same day. The tracking needs to be worked on.