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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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We received the log kit for one of our customers went to install. It found a leak in the concrete fireplace. Had to reroute a gas line bring it in from the back of the chimney, but after it was all said and done very nice gas kit with no problems.
Everything in time and as promised. Chimney cap exceeded our expectations for eliminating smoke from the chimney. No more backdrafts.
Thank you for your review. We’re glad the chimney cap arrived on time and performed as expected. We appreciate your business and your feedback.
My Novo24 stove was delivered in less than a week and in perfect condition. It's the only product I have seen packaged in a solid steel box to protect it. I was really impressed with the service.
You have good taste in appliances. The Supreme Novo is an exceptional option. Thank you for this glowing review and your valuable feedback.
Their ordering platform ensures you get the right fit. I wasn't sure when I opened my package and then realized it was a retrofit that popped into the old opening perfectly. It looks amazing and was pretty easy to install. You'll need a second set of hands to hold it in place while installing, but it was really easy!
Brian, great job on finding and installing a new mesh curtain in your fireplace. We were glad to have what you wanted and needed. Thank you for this great review and for taking the time to let us know how your experience went here at Woodland Direct.
Product delivered promptly. Cast iron fire grate but much lower quality that what it replaced. Half the weight of the same size original. Made in China
Thank you for your feedback, Hank. We’re glad your order arrived promptly, but we’re sorry to hear the grate did not meet your expectations. We appreciate your business and your comments help us continue improving our product selection.
1) I am unhappy with the product I purchased. I does not look remotely realistic and is not very sturday as compared to the Monessen that I previously had. I thought that I was getting a similar product.
2) It was next to impossible to get a ship date. This may be in part due to weather at the time, but no replies to my email requests.
3) Nice person on the phone and tried to helpful. It may be that they didn't ask enough questions and/or I did not provide them with enough information.
Thank you for your honest feedback. We’re sorry to hear the product didn’t meet your expectations and that communication during shipping was frustrating. We’re glad you had a positive ordering experience, and your comments help us improve both product guidance and follow up support.
Still waiting for plumber to install and ensure I have the right product but it looks perfect and easy to set up! Very excited!
Thank you for your review, Kathryn! We’re glad everything looks right so far and appreciate your contractor’s recommendation. We hope the installation goes smoothly and that you enjoy your new setup!
We are in the middle of a home renovation and discovered the old fireplace chimney had water damage. We weren't planning on replacing our old unit until we discovered the damage. I found Woodland Direct via Napoleon's dealer locater. I placed my order on Tuesday and the new fireplace was delivered on Friday. I couldn't have asked for quicker service. The unit was delivered in perfect condition.
Thank you for your review, Melissa! We’re glad we could help during your renovation and get your new fireplace to you so quickly and in perfect condition. We truly appreciate you choosing Woodland Direct!
I ordered a fireplace grate which was delivered in a timely fashion but the "simple bolt on legs" did not come with the correct attachments. A hodgepodge of different connectors were delivered, but none were correct for the grate I ordered and it was obvious. I reached out to customer service and they told me that one of the packages i got (I sent a photograph) were the correct attachments. I then had to show them in four pictures that they weren't remotely correct. I ultimately spoke to someone who was very pleasant and is now having the manufacturer send me the correct bolts. We'll see. They haven't arrive yet.
Thank you for your detailed feedback, Peter. We’re sorry for the confusion with the grate hardware, but we’re glad our team was able to assist and arrange for the correct parts to be sent. We appreciate your patience and the opportunity to make it right.
I ordered a gas log set as a replacement for my non-working set. The product arrived quickly and in great condition. I was able to install the new log set with no issues, very easy setup. The log set was easy to light and the thermostat works really well.
Thank you for your review, Gregory! We’re glad your new gas log set arrived quickly, installed easily, and is working well for you. We appreciate you choosing Woodland Direct and are grateful for your support!
Took a very long time to ship my order. Logs and burners arrived separately. Only had a 12hr notice that it was going to be delivered the same day. The tracking needs to be worked on.
Thank you for your feedback, Gabe. We’re sorry to hear about the shipping delays and tracking frustration. We appreciate you bringing this to our attention, and your comments help us continue improving the delivery experience.
Called in to get clarification on what I needed in terms of size and features. Very quick and helpful. Once I placed the order it shipped and arrived fast.
Great to hear you had a smooth experience! We’re glad our team could help you find the right size and features, and that your order arrived quickly. Thank you for your business and for taking the time to share your feedback!
I had ordered a "firewood storage shed "from one of the big 2 hardware stores and it was delivered to only find that I was probably the 3rd or 4th person to receive it, it was flimsy, cheap material as well, so I taped it up and returned it. Ordered a firewood rack from the other big 2 hardware store and received it as nothing advertised, it was supposed to hold 2200 pounds, the box had 1000 pounds, and the dimensions were completely wrong from what I ordered, didn't even bother to open box and returned it. Praise the Lord I found Woodhaven! I ordered the 8-foot 1/2 cord with the protection feet. Was so happy to receive what I had ordered. It was very easy to assemble and is stout and solid. The quality is excellent! A lot of thought went into the rack and cover as well as the molded feet. Thank you to Woodhaven.
As soon as I started reading your story, I kept thinking "Poor fella, he needs to avoid those big box stores and find the Woodhaven from Woodland Direct." You did it! Made in the USA, the Woodhaven is the best wood storage rack available. We're sorry your road to us had some distractions but we're glad you didn't give up until you found the best. Thank you.
Customer service was great. Our hearth pad arrived in a timely manner, and was beautiful. We had an issue that happened during shipping, and it was resolved quickly & professionally.
Great service stories often include a level headed customer who makes navigating challenges easier. Thank you for the chance to serve and for letting us know how well we did.
Item arrived in a timely manner. The quality of the rack was impressive. Very well made and easy to assemble. This is the real deal and will last us a long time. Very happy with our purchase! Thank you!
You picked a Woodhaven Wood Rack from Woodland Direct. They do more than just last, they last a lifetime with a warranty to back it up. You picked wisely and you'll reap the rewards for years to come.
I ordered a custom size mesh fire screen. It arrived Masonite than expected, but wasn't the correct size. Woodland Direct quickly opened a customer support case and had the screen replaced with the correct size. Very happy with the customer service.
Thank you Woodland Direct!
Thank you for the chance you gave us by ordering and your kindness when we needed room to correct a mistake. Woodland Direct appreciates you.
A straight Google search led me to what I was looking for. A box of fat wood kindling in a shipping receptacle that could be recycled. The order came remarkably fast.
You have discovered the secret. Folks who have used fatwood appreciate how well it works for starting fires. We were glad to have what you needed in the way you needed it. Thank you for visiting Woodland Direct.
It has not been the greatest experience. We had a bad Thermocouple which the plumber replaced. No the remote will not turn the unit off. It will turn it up. We have tried everything to fix but have just been having to shut the gas completely off every time we need to turn it down Any suggestions would be greatly appreciated
It would probably be best to connect your installer with one of our technicians. Troubleshooting these is simple and straight forward for field technicians. Thank you for your feedback and we hope to hear from you if unit is not working like it should.
My fireplace screen was delivered immediately after a snowstorm. Our rural roads were treacherous. The driver got as close to my house as possible. There was no way his truck could navigate the icy road conditions safely. I was able to drive out to his truck. He attempted to load the fireplace screen but it was too big, then he unpacked it for me and loaded it into my car. What a wonderful driver!
We love a happy ending and this one was made possible by you the customer. Weather can throw a wrench into the works when it comes to delivery, but you made a way to make it happen with a little cooperation from your delivery driver. Great job and thank you for sharing this amazing review.
I have a small city fireplace in a condo, and I've used Woodland Direct because it had tools that fit our specific case. I bought this grate - which fits and works great - because I wanted to do something to support you after hearing you fixed the MLK flame in your email. We need to support businesses who do the right thing, and I was moved by your commitment to the community.
Thank you for your business and your kind words. Helping with the MLK memorial was our pleasure and we're glad the gesture resonated with you. Thank you from the entire team here at Woodland Direct.
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There is a little known secret we keep here at Woodland Direct. We have three super genius product guys named Devin, Nate, and Rori. They work hard to keep our product offerings updated and current. Knowing our customers appreciate their efforts will put big smiles on their faces. Thank you for this great review.