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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Customer service was great. Our hearth pad arrived in a timely manner, and was beautiful. We had an issue that happened during shipping, and it was resolved quickly & professionally.
Item arrived in a timely manner. The quality of the rack was impressive. Very well made and easy to assemble. This is the real deal and will last us a long time. Very happy with our purchase! Thank you!
You picked a Woodhaven Wood Rack from Woodland Direct. They do more than just last, they last a lifetime with a warranty to back it up. You picked wisely and you'll reap the rewards for years to come.
I ordered a custom size mesh fire screen. It arrived Masonite than expected, but wasn't the correct size. Woodland Direct quickly opened a customer support case and had the screen replaced with the correct size. Very happy with the customer service.
Thank you Woodland Direct!
Thank you for the chance you gave us by ordering and your kindness when we needed room to correct a mistake. Woodland Direct appreciates you.
A straight Google search led me to what I was looking for. A box of fat wood kindling in a shipping receptacle that could be recycled. The order came remarkably fast.
You have discovered the secret. Folks who have used fatwood appreciate how well it works for starting fires. We were glad to have what you needed in the way you needed it. Thank you for visiting Woodland Direct.
It has not been the greatest experience. We had a bad Thermocouple which the plumber replaced. No the remote will not turn the unit off. It will turn it up. We have tried everything to fix but have just been having to shut the gas completely off every time we need to turn it down Any suggestions would be greatly appreciated
It would probably be best to connect your installer with one of our technicians. Troubleshooting these is simple and straight forward for field technicians. Thank you for your feedback and we hope to hear from you if unit is not working like it should.
My fireplace screen was delivered immediately after a snowstorm. Our rural roads were treacherous. The driver got as close to my house as possible. There was no way his truck could navigate the icy road conditions safely. I was able to drive out to his truck. He attempted to load the fireplace screen but it was too big, then he unpacked it for me and loaded it into my car. What a wonderful driver!
We love a happy ending and this one was made possible by you the customer. Weather can throw a wrench into the works when it comes to delivery, but you made a way to make it happen with a little cooperation from your delivery driver. Great job and thank you for sharing this amazing review.
I have a small city fireplace in a condo, and I've used Woodland Direct because it had tools that fit our specific case. I bought this grate - which fits and works great - because I wanted to do something to support you after hearing you fixed the MLK flame in your email. We need to support businesses who do the right thing, and I was moved by your commitment to the community.
Thank you for your business and your kind words. Helping with the MLK memorial was our pleasure and we're glad the gesture resonated with you. Thank you from the entire team here at Woodland Direct.
I got quotes from several companies and Woodlands price was the best. But be assured, the quality was the best for the price! We received our very large fireplace screen, and we love it! Our sales person Kirk, was extremely knowledgeable, followed up when he said he would and made the experience flawless
Have a very large fireplace needed a heavy duty large fireplace grate to not look lost in firebox. The 36" grate 3/4" thick is perfect. Very satisfied with my order
The logs are great, finding the correct size through the website was challenging. A dimension of the logs as well as a sheet explaining how the logs are supposed to be laid out would also be very helpful.
The product was relatively over priced and the base isn't even connected properly there's large gaps in the insert. It also isn't even straight inside with a visible lean to the insert. Crazy for how much it cost. The dampener is also non-agustable there's only open all the way or closed.
Sales guy was helpful and I'm happy with our selection. Shipping was fast for the wood, but the rest of the kit took awhile. I think they were low stock at the time I ordered. It took a few times to adjust the wood pieces so the flame looked natural and wasn't concentrated in one area top much. The wood we choose is lighter in color and after several uses has some heavy burn marks, so it's possible that we should have gone with a darker wood. Otherwise we're pretty satisfied with our kit.
Delivered on time and rug is made of high quality material. We're very happy with it. Worth the higher price to get what we needed. Would highly recommend.
I had been searching online for weeks for a custom fit fireplace screen for an outdoor fireplace. I finally came across Woodland. Their selection range was vast - materials, finishes and added features. I found what I wanted, used their online customizing tools and ordered the screen. It arrived early, was perfectly packaged and was EXACTLY what I wanted, and what it was represented to be. I am extremely pleased with the product and with Woodland's entire shopping experience! Wonderful!
We are very pleased with the burner and log set. Very nice flame and the burning embers looks really nice.
Technical support was fantastic with the questions I had as well as helping me place my order.
Very nice product
I placed my order on Nov 17 2025 but I did not receive it till January 23 2026. I used the tracking that you send me to check on status but the status never changed. I called multiple times to check on status but my calls were never returned. I finally got hold of someone in early January and she told me that she will check on it and get back to me but she never did. I left messages with my original sales person but he never called me back. I finally received the fireplace door on January 23 and it looks great. However I never heard any explanation as to why it took so long even though a typical delivery 2-4 weeks. I am very disappointed in the follow up communication but not the product itself.
Thanks,
Bassam
Superb experience over the course of the order. The website is excellent, many offerings. We purchased a screen in the exact style as 3 previous ones purchased for the other fireplaces in the house. We own an 1884 Queen Anne Victorian, and converted the last fireplace to gas coal basket. I wanted a screen to match the other 3, which are also your product. It has been 22 years since we purchased the 3 screens, you still offered that model. And at a great price!
Got my order in a week. And after install it had some questions. First team member didn't have the answers but was able to get my question to a tech that called me back and help me through my concerns.
Thank you, Michael. We are so glad you had a great experience from fast delivery to helpful technical support. We appreciate your patience as our team connected you with the right expert, and thank you for choosing Woodland Direct.
The solid fireplace grill feels durable and has held up nicely under daily, long-duration fires. There has been no warping, weld cracks or noticeable defects.
The order process provides many options on style, size and dimensions.
Thank you, Doug. We are glad to hear your fireplace grill has held up so well under daily use with no warping or defects. We appreciate your feedback on the ordering options, and thank you for choosing Woodland Direct.
I waited 8 weeks for my fireplace delivery with no update. I called several times and finally got a call back with an explanation to the problem, and honestly I would not have cared if they would have communicated with me.
Thank you, Twyla. We are very sorry for the lack of communication during your extended wait. You absolutely deserved timely updates and call backs, and we appreciate you bringing this to our attention. We are glad our customer service team was able to help, and we will be addressing your feedback internally to improve the experience going forward.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Great service stories often include a level headed customer who makes navigating challenges easier. Thank you for the chance to serve and for letting us know how well we did.