WondershareReviews 362

This product is horrible. I mass downloaded my pictures from my iphone to my computer, but apparently not any of my videos. I wanted to organize my photos and videos on my computer. The software dumped the hundreds of pictures from my phone onto my computer and will not allow me to change most of the picture icons to thumbnails. I have to open each individual file one at a time before I can see what it is. Very very tedious. And customer or technical support, practically non-existent. They have what appeared to be a box on their site to chat with technical support. But before you can initiate the chat, you have to click on the product you need help with and my product wasn't on the list. I tried clicking on another product just in hopes somebody my steer me to the right direction. But, I received no response. The phone number for help appears to be a number to a foriegn country. This product was a complete waste of money. I wish I had never purchased it.

From my experience I would sincerely doubt the 5 star ratings being given. This is a Chinese / Hong Kong company and so the exceptional customer service provided by Fiona etc should ring alarm bells as I suspect they originate from them. I used a program called Recoverit to try and recover a file that I desperately needed. Originally I had tried to download the free trial program to recover it but was unsuccessful so ended up paying for it. The file was not recovered and I ended up not being able to access any of my files and unable to login to my laptop due to the changes made, and it going for repair with windows having to be reinstalled. After complaining as the payment was through paypal I managed to get a refund. However what I did not know was that they had set up a repeat billing payment cycle on my debit card / paypal account for an annual licence which still remained active. An email was sent originally in 2019 to say this but as I had not authorized them to set this up and the program prevented access to my laptop I was unaware until the following year. An email was received in 2020 saying the licence was about to renew and to email back with order number if you do not want this, otherwise they would take the money on the card details they had. I replied to say I wanted it stopped but received no confirmation as it was through their website, I had no copy of the email I sent as a consequence. After phoning my bank twice, calling in the bank, and ringing Action for Fraud who said they could not do anything until money was actually taken, I had the bank's agreement they would stop payments from my account on the card details Soft Trend Ltd had. There was a credit balance on Paypal though so the money was taken from my Paypal account instead. I opened a case with Paypal for an unauthorized transaction which was closed with Paypal saying it was not unauthorized. I rang Paypal and threatened legal action as I had already contacted the police via Action for Fraud to stop the payment and my bank had been informed and put a stop on it. Paypal opened another case but rather than it being as an unauthorized recurring payment, it was reopened as an item not received, this has been closed now in my favour with a refund being authorized. When you realize they have a recurring payment set up, as they do, often without you knowing, contact Action for Fraud in the UK, they will not do anything unless money has been taken in the first instance but at least it will be leverage with Paypal. Calls are recorded, make a note of the details, who you spoke to and when, if they do take it you have evidence if a dispute arises with Paypal about authorization, as the offer to cancel the repeat licence by Soft Trend is a pretty empty one which they do not intend to allow, as they are after the recurring payment. It is a company which is predatory in its tactics and the sooner they are shut down the better.

I bought a perpetual PDFelements licence as it was recommended as the best on the market in a review I read online.
Unfortunately, the OCR capability wasn't able to do what I wanted but Tech Support assured me they would improve it in the next release (in about a month).
My point is that it's not worth giving the Tech-support people a hard time. They have a job to do just like everyone else. So, as the saying goes "You catch more flies with honey than with vinegar". Work with them if you can, work around them if you can't. Life is too short to get irate.