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Zamzar has a rating of 3.3 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zamzar most frequently mention customer service and email address. Zamzar ranks 6th among Video Converter sites.
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Ho provato questo sito per convertire un pdf in un mp3 di modo da avere un audiolibro. Fortunatamente la conversione è gratis e anche veloce, però penso che sia così proprio perchè fa pietà. Le parole in inglese le leggeva quasi sempre esattamente come sono scritte; poi non riusciva nemmeno a leggere i dialoghi come si deve. Addirittura per certe parole italiane sbagliava pure l'accento, tipo come se fossero stanlio e ollio a leggere. La voce è inoltre sempre molto robotica.
I use Zamzar for audio file conversions, and it works as advertised; it's fast, it's easy. But, the customer service is excellent. They addressed an issue that turned out to be my fault, and went above and beyond to make things right, in spite of me being a dumbass. I don't have a verification as I've finished with Zamzar and cancelled. Thank you.
We're so pleased you like our service, Scott, and that our customer service team were able to help you out. Thanks so much for your 5-star review!
Excellent customer service. I had an issue convering a file and sent an email to Customer Service. Less than 4 hours later, a Customer Support Specialist, Grace, responded. She asked me to send her the file, and her team converted it for me within a few hours. In the era of AI, it was a delightful experience working with a human and not having to navigate through a chat bot and trying to find a solution for the issue. Overall, a very easy and seamless experience. Thank you.
We're glad we were able to get your file converted successfully for you, Alexandria. Thanks so much for taking the time to leave us a lovely 5-star review!
Had older files in the wps format which needed to be converted because I could not remember what their content was. Could not find my Works software to install, so went searching for a file converter. This did the trick. Thanks so much!
Mil gracias por la rapidez y eficacia del trabajo que realizan. Es fluida y muy exacta en su transformación
I tried to convert a PDF document written in the Urdu language into the Word Document. The result was a mess.
Hi, I'm really sorry that your file didn't convert well on this occasion. Unfortunately, at the moment we're not able to convert non-Latin scripts when converting from PDF to Word. Apologies, the Zamzar team
Excellent service – all the video and audio formats (4) I needed were accommodated.
Contact with service desk was efficient and helpful.
I highly recommend Zamzar.
Thanks so much for recommending us, Stephen, and for your 5-star review. We're so pleased you loved our service!
I was interested in Zamzar and was told it was free, safe and legal. The song I tried to move from wav to mp4 was too big. Therefore, there was a fee. I don't know if I missed this information on their site, but I was under the impression this would be a free service.
Hi Rae, we do offer a genuinely free service for files up to 50MB in size (and for two conversions per 24 hours). We try to make this file size limit clear at the point you upload your file, but sorry if you missed that. For files larger than 50MB, you would need a paid account. We hope that makes sense. The Zamzar team
Converted many files but 1 very complex diagram got 'stuck' Emailed it in as advised by the website and a fully converted file was returned to me. Brilliant!
Thanks so much for the 5-star review, Andrew! We're really pleased our team were able to quickly help you out with the problematic file.
I ran into a very minor issue and the customer service literally responded within 10 minutes with a very generous solution to my problem that would have otherwise costed me a lot of money. I will already recommend this to all my friends who need a converter because of my interaction with their customer service. Amazing.
Thanks so much for the 5-star review, Steven! We're so pleased our customer service team were able to quickly help you out. Thanks also for recommending us to your friends; we really appreciate that!
So many sites offer a free conversion which turns out to require a standing order or even a direct debit which I would then have to cancel. Some offer a "free" service which is free only after you have paid a fee. Zamzar uploads, converts and downloads quickly. You get a download directly. You don't even HAVE to give an email address but if you do you get a notification. Didn't even notice adverts or spurious downloads that annexe your browser. How do they do it?
Thanks so much for your great 5-star review, Steven; we really appreciate it! We're pleased to hear our free file conversion service helps you out! And yes, we don't display ads on our site anymore because we wanted to offer a better experience for customers. We operate a business model that generates revenue through paid accounts for people who want to convert larger/more files per day, and this enables us to offer a free service for smaller file conversions. Thanks again!
Thank you Zamar for going out of your way to help me. I sent several PDF bank statements to Zamar so they could convert them to cvs files as I was transferring over to a new accounting system. I received an email stating there was an issue (they were scans of statements) and was shocked to see that the technical department would try and decipher the information the next morning. Because they were statements that had come in the mail and I had scanned them instead of receiving them directly from my bank online, Zamar was unable to convert them. I was sent an apology email and offered a refund because of this. Even though Zamar was unable to convert my copies, I will use them in the future and will refer them to others for several reasons. Communication was exceptional and the customer service they gave was better than any online services I've experienced in quite some time. Zamar, you made a big impression on me and I just want to say thank you for your kindness, your exceptional customer service and your business ethics!
Thank you so much for your 5-star review of our service! We're sorry that we weren't able to convert these particular files (some types of bank statements can't be converted because they are encrypted), but we're glad to hear that you were pleased with our customer service and communication, and that you wouldn't hesitate to use our service again in the future. Thanks, the Zamzar team
I paid for the "$9 subscription" and the very next day 80 bucks was taken from my account by Zamzar, I didn't click another plan because the highest price for a plan is 25 bucks, I am greatly angered and will be taking legal action if I don't get my money back
Hi Jared, Sorry you were charged an unexpected amount. It sounds like you ticked the checkbox to save money by paying annually for your account, instead of monthly, and this is why you'd have been charged $81. If you didn't mean to pay annually, we'd be very happy to change your account to a monthly one instead and refund the difference in cost. Alternatively, we can issue a full refund if you haven't yet used the account. Could you email us at [email protected] and let us know how you'd like to proceed? Unfortunately, we don't know what email address you signed up with, so aren't able to email you directly about this. Thanks, the Zamzar team
I dropped my. Docx into their site, and a few seconds later it popped out completed. Perfect results! Easy-Peasy!
This makes it simple and fast to convert the occasional document without bugging someone else to do it for me. Thanks, guys!
Kathleen
Hi Kathleen, we're so glad to hear that you found our file conversion site really easy and quick to use. Thank you for leaving such a great review! The Zamzar team
Dont use if u value your time uploading multiple files, got so annoyed converting my homework at 5 am for 30 minutes when they told me I cant dowload half of it that was already converted bc of their 2 free dowload limit I had to write a review of their $#*!ty site to relief myself
There are better and free websites
Hi Teodore, we're really sorry to hear you had a frustrating experience using our service. We do offer 2 free file conversions per 24 hours, but if you'd like to convert more files than this then you would need to sign up for a paid account - unfortunately we have to place a limit somewhere so we can be a sustainable business. We're sorry if you didn't realise there was a 2-file limit for our free service when you uploaded your files. Apologies, the Zamzar team.
After working with Zamzar representatives they have now corrected their conversion process when converting an mp3 to m4a file to basically match the quality submitted. I now find this process very satisfactory.
We're glad the converted files are now the quality you are needing, and sorry again for the issues. Thanks ever so much for posting an update. The Zamzar team
I'm confused about this service. Why is the quality of your converted mp3 to m4a so ridiculously poor? The mp3s (limit 2 per day as a free user) are 320kbps, but the m4a files returned are at 32kbps. They should be at 256kbps.
Firstly, the file conversion program itself is excellent. Super-smooth, easy-to-use, fast, reliable. Secondly, at this point they offer the ability to convert two files a day for free, which is generous IMO. I wanted to convert at a more rapid pace, so I subscribed. Once again, process smooth as silk. Finally, I did have one billing issue, probably my own fault. Customer service responded to me promptly, courteously and clearly, and rectified my issue 100% to my satisfaction. I know, I sound like some kind of teenage groupie, but what can I say -- I love it when a business really gets things right.!
Thanks so much for the glowing review, Charles! It's great to hear you found our conversion service quick, easy and reliable, and we're glad our customer support team could help you out. Thanks, the Zamzar team
I had some trouble using Zamzar (not reflective of their product but rather my files and some other extenuating circumstances). Customer support reached out and worked with me. They went above and beyond to resolve things. I greatly appreciated their flexible and conscientious support.
Thanks so much for the great review, Bethanie! We're glad our support team could help. The Zamzar team
First time I had a. Cdr file sent to me from qa client that had it from many, many years back and wanted to use the image on their website. Well, no Corel Draw on my computer (use Illustrator, yes, Corel Draw is probably better) and I did not want to take the time to go to someone I know who has it to convert it.
Found a link in a forum to Zamzar and dropped the file onto the browser and was done in 5 minutes as an illustrator file. OH MY GOSH. That was easy and no watermarks and not strings. Thank You!
But the guilt ate at me. I should thank them or pay them something for their time and effort. But I do not need a subscription. It was my first. Cdr conversion ever. I will probably never do it again.
THANK YOU ZAMZAR!
Thanks so much for the great review, Gerald! We're really glad our site helped you out and you found it quick and easy to use. The Zamzar team
Answer: Hi Arlene, our site is very secure - we use 128 bit SSL encryption. We're not sure why you aren't seeing the padlock icons. Would you be able to email our support team at [email protected], and let them know what browser and version of browser you are using? Thanks very much, the Zamzar team. P.S. Once you are signed up you can easily upgrade your account if you want to, through your Zamzar account page.
Answer: Hi, thanks for your question. Your files should convert fine, as long as they aren't copyright-protected. If you want to test a conversion to check the quality of the converted file, you can convert up to two files (each up to 150MB in size) for free using the 3-step tool on our homepage. We hope that helps. Thanks, the Zamzar team
Answer: Hi Rich, we're currently able to convert TO. Html format, but not FROM it, unfortunately. Sorry, the Zamzar team.
Answer: Hi Larry, there's no minimum subscription period and you can cancel at any point, so you can cancel after just one month if that's all you need. You'll be able to cancel through your Zamzar account page or by emailing our support team. We hope that helps! Thanks, the Zamzar team.
Answer: Hi Robin, if the file is a standard PDF file then we should be able to convert it to an editable Word document for you. Unfortunately, if the file contains a scanned document, we won't be able to convert it to an editable text format - you'd need to use specialist OCR (Optical Character Recognition) software to convert this type of file to editable text. If you need any further help, don't hesitate to email us at [email protected]. Thanks, the Zamzar team
Answer: Hi, with our free service you can convert 5 files per 24 hours. If you want to convert more files than this, you'll need to either wait 24 hours to convert the other files, or sign up for one of our paid accounts (starting at $9 per month). We hope that makes sense. Thanks, the Zamzar team.
Answer: Hi, the five-file limit with our free service resets after 24 hours, so you'd need to wait 24 hours from when you last uploaded files to our site, to convert more files. If you need any help at all, feel free to email [email protected], and we'll be happy to help. Thanks, the Zamzar team.
Answer: A: Hi, thanks for your question. We can convert. M4a files to any of the following formats through our site:. Aac,. Ac3,. Flac,. M4r,. Mp3,. Mp4,. Ogg,. Wav, and. Wma. If you need any help with converting your files, just drop us an email at [email protected]. Thanks, the Zamzar team.
Answer: Hi, You shouldn't have any issues converting your files, but do feel free to email us at [email protected] if you need any help or hit any problems. Please note that we aren't currently able to convert scanned pdfs to editable text. Thanks, the Zamzar team.
Answer: Hi, sorry for any issues you've had converting your file. Could you please email the details and the pdf file to [email protected] and we'll take a look at this for you? Thanks, the Zamzar team.
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Ciao Selena, grazie per il tuo feedback. Ci dispiace che il tuo file non sia stato convertito come sperato. Siamo sempre lieti di assistere i clienti per vedere se possiamo migliorare la conversione.
Se desideri che diamo un'occhiata al problema, contatta il nostro team di supporto all'indirizzo [email protected] con il tuo file PDF originale e potremo indagare ulteriormente.
Cordiali saluti,
(tradotto dall'inglese con Google Traduttore)
Il team di Zamzar