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Zamzar has a rating of 3.3 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zamzar most frequently mention customer service and email address. Zamzar ranks 6th among Video Converter sites.
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I don't do a lot of file conversion and I only use their free level of service. But every once in a while they come in really, really handy. Their site just works, no waiting or anything. The description of five stars here is "You love it so much you want to tell the entire world!" And in this case for me it's no exaggeration, because the world is a more convenient place because Zamzar is in it.
The free online file converter function is just great and covers most type of files.
So far the only one that converts PDF files to Word format without messing up too much.
I have also worked with the paid API version, and all I can say is that it worked flawlessly and the support was in the top.
Thanks so much for the great comments! We're really glad you like our service!
We needed to convert a large video file for use on a website and needed a quick solution. This worked perfectly!
Thanks so much for the great review, Ryan! We're really glad our site helped you out.
I have no idea how but this site can convert AAC to FLAC and make the file SMALLER
It's amazing and most other services end up increasing the file size by over 3 times
I needed to convert a PDF to a DXF and found Zamzar. I was very worried about the lengthy T&Cs but didn't notice anything terrible when I skimmed them. It was these sitejabber reviews that gave me confidence to try.
In the end I wasn't even asked for an email address and my small conversion worked fine!
Nick, Wrexham
We're glad our site helped you out with converting your file to DXF format, Nick! Thanks so much for posting the review!
I had a short video sent to me (my mother singing), she is over one hundred years old, it was done in another country and I could not open it, for several years I was trying. Then I found the Greatest ZAMZAR and I can enjoy it now. Thank you very much ZAMZAR, you are the greatest intellectual, gifted magnificent technicians ever!
*******@comcast.net - Washington, USA
Must have been something I did but my document disappeared from my computer entirely! I wrote to the website, and they quickly wrote back they were working on the problem, and within a few hours I had my document back, intact! Great support, I highly recommend this site.
Thanks so much for your review, Mary. We were very happy to help! From the Zamzar team
I just wrote on google looking for cdr to pdf converter and i found it it was really fast, east and efficient, thanks a lot zamzar team for the great experience
Thanks so much for your review! We're so pleased our service helped you out!
I was asked for my personal email address in order to get my file converted. Okay, I gave it. Later, I received an email, that file (a simple xls file) is failed to be converted. Later, I started to receive lots of spam on my email address.
Hi, sorry that your file failed to convert successfully - most files do convert first time through our site. If you'd like us to see if we can manually convert the file for you, please could you send it to us at [email protected]? Also, please be assured that your email address is only used to send you the link to your converted file (or a message to say the conversion has failed); we never use email addresses for marketing and never share/sell email addresses, so unfortunately it's a coincidence if you've been receiving more spam emails recently. The Zamzar team.
Fast & Easy... even for the PC Zero
I am not a ICT lover. I just use it as a tool. When asked to conver 2 MP4 files into MP3 I thought I could never do it... unyil I discovered Zamzar on the net!:-)
Zamzar is a web converter that supports thousand conversions in respect to video, audio, eBook. Image, compressed format, and doc. It requires you to submit an email address to recevie the download link instead of proving it on the web page. But it only takes a few minutes. Moreover, Zamzar is a completely free service.
Thanks so much for your review!
It was a shame the type of file I had could not be converted. The team got back to me really fast with some suggestions but due to the file I had, it wouldn't convert. I got a full refund immediately. Fantastic customer service and very friendly too. If ever I need to convert a file in the future Zamzar will be my first option! Thank you.
Thanks so much for your review, Karen! Sorry again that you weren't able to convert your file type on this occasion. We're glad to hear you'll be back in the future if you need to convert a file, though! The Zamzar team
Needed to print a mac file on a flash drive, my work Windows computer could not open or read my file. Was able to use Zamar free and easy to get it converted in minutes and printed out. Thank you!
You're very welcome, Christine! It's great to hear that our site helped you access your file so you could print it. Thanks so much for posting a review! The Zamzar team
I had a large number of files to convert so I bought their most expensive plan and set to work on a weekend. First -- I found that uploading files seemed to collide. I would upload 500 (in 100 file batches) but only found 300+ up there. Didnt notice this for awhile and then had to start all over again. Then it stopped working - and I got an email saying I was uploading too many -- and asking if I was using a tool. I said no - just by hand. A day or so later they turned it back on but asked that I upload more slowly. OK. Then I found that after conversion I coulndt delete them. They fixed that and then I found that it was only converting about 80% of them -- that they don't take any files with macros in them (not mentioned on site and I don't put macros in my files anyway). I had no way of finding out which files were rejected by looking at what I got back (had to look through reams of individual emails they send -- one for each file-- to see which ones were not converted. I had spent over 20 hours - had randomly converted files - without and 'placeholder' files for ones not converted -- and had uploaded some file 3 or 4 times before I figured out what was going on. In the end I can't use the files I got (since I don't know which are converted and which I still need to get converted otherwise) and will have to just do it all over again with another service. I asked for a refund and they said that even though they didnt convert over 800 of my files they had converted some -- so no refund. Not happy. I'm not so worried about the no-refund -- that was $35 or something like that. It was all the time that was lost when I will ahve to do it all over again.
So Great for one or two or a few files -- when it works. Bad that it skips so many. Terrible interface and error reporting method for bulk file translation. Not great support (Though they did respond within a day or so each times -- so plus for that)
I managed to convert my file from docx to doc and received it in less than a minute. Will be using it again in the future.
We're glad to hear our site helped you out and that you found it quick to use, Caroline! Thanks so much for posting a review! The Zamzar team.
I need to convert PDFs to docx files with headings and page numbers intact. I spent a day trying out converters and all of them--even Adobe--failed to consistently transfer headings and page numbers OR to allow me to add or correct them. What a relief to find Zamzar. So easy to use, so fast, and converted documents are beautiful and perfect. Thank you! PS: I had a mixup with credit card charges and Zamzar's technical support is excellent.
Hi Michelle, sorry for the issues you've had. We've replied in more detail to your email, but just to confirm, only one payment of $9 has gone through to open your account; no other charges have been processed by us. Feel free to reply to our email with any queries about this and we'll try to help further. Thanks for using our service; we're glad to hear the conversions are working well for you. The Zamzar team
As an electrician, architects often send drawings from they CAD programs believing evryone can see them (arrogance). Your conversion program has been very useful. Thank you so much.
That's great to hear, Chris! We're glad our site has helped you out. Thanks for commenting! The Zamzar team
Really thankful for Zamzar as I was trying to convert a PDF to Word document to edit a file I had accidentally only saved to PDF years ago. This was a fast, free, and safe service!
We're so glad to hear that our service helped you out, Lucy. Thanks so much for posting your comment! The Zamzar team.
They charged my account every month for 2 years and I never had a file converted correctly. I called many times to cancel and get refunded but they insist that they have never charged my account. Tired of dealing with them would not suggest giving them any credit card info.
Hi Jim, We're sorry to hear you weren't happy with our service; we pride ourselves on our customer service and would be interested to hear who you spoke with from our customer service team. We have checked our records and can't see any emails or conversations other than a conversation regarding a failed PDF conversion which we were able to resolve? We'd love to get to the bottom of this and review any emails or conversations you had where we indicated we hadn't charged your account. Also if you have experienced issues with any file conversions could you email us over any details and we can look into this for you. Thanks, The Zamzar Team
It has been impossible to stop them from charging my card for months after we deactivated the account. This is a fraudulent company go somewhere else. Also, none of the Beta or experimental converters work whatsoever.
Hi Mark, We're sorry to hear you weren't happy with our service; we are a genuine company who take pride in offering an efficient and helpful service. We do make it clear on our site (including on the account sign-up page) that it's the account-holder's responsibility to cancel their subscription when they no longer want it, and unfortunately we can't find any record of you cancelling your account with us; this is why you continued to be charged. We've now cancelled your account for you so there'll be no further charges. Your files all seem to have converted successfully through our site. If you had problems with any of the file conversions, could you please email us with the details, and we'll take a look for you? Thanks, the Zamzar team
Answer: Hi Arlene, our site is very secure - we use 128 bit SSL encryption. We're not sure why you aren't seeing the padlock icons. Would you be able to email our support team at [email protected], and let them know what browser and version of browser you are using? Thanks very much, the Zamzar team. P.S. Once you are signed up you can easily upgrade your account if you want to, through your Zamzar account page.
Answer: Hi, thanks for your question. Your files should convert fine, as long as they aren't copyright-protected. If you want to test a conversion to check the quality of the converted file, you can convert up to two files (each up to 150MB in size) for free using the 3-step tool on our homepage. We hope that helps. Thanks, the Zamzar team
Answer: Hi Rich, we're currently able to convert TO. Html format, but not FROM it, unfortunately. Sorry, the Zamzar team.
Answer: Hi Larry, there's no minimum subscription period and you can cancel at any point, so you can cancel after just one month if that's all you need. You'll be able to cancel through your Zamzar account page or by emailing our support team. We hope that helps! Thanks, the Zamzar team.
Answer: Hi Robin, if the file is a standard PDF file then we should be able to convert it to an editable Word document for you. Unfortunately, if the file contains a scanned document, we won't be able to convert it to an editable text format - you'd need to use specialist OCR (Optical Character Recognition) software to convert this type of file to editable text. If you need any further help, don't hesitate to email us at [email protected]. Thanks, the Zamzar team
Answer: Hi, with our free service you can convert 5 files per 24 hours. If you want to convert more files than this, you'll need to either wait 24 hours to convert the other files, or sign up for one of our paid accounts (starting at $9 per month). We hope that makes sense. Thanks, the Zamzar team.
Answer: Hi, the five-file limit with our free service resets after 24 hours, so you'd need to wait 24 hours from when you last uploaded files to our site, to convert more files. If you need any help at all, feel free to email [email protected], and we'll be happy to help. Thanks, the Zamzar team.
Answer: A: Hi, thanks for your question. We can convert. M4a files to any of the following formats through our site:. Aac,. Ac3,. Flac,. M4r,. Mp3,. Mp4,. Ogg,. Wav, and. Wma. If you need any help with converting your files, just drop us an email at [email protected]. Thanks, the Zamzar team.
Answer: Hi, You shouldn't have any issues converting your files, but do feel free to email us at [email protected] if you need any help or hit any problems. Please note that we aren't currently able to convert scanned pdfs to editable text. Thanks, the Zamzar team.
Answer: Hi, sorry for any issues you've had converting your file. Could you please email the details and the pdf file to [email protected] and we'll take a look at this for you? Thanks, the Zamzar team.
Free online video converter, audio converter, image converter, eBook converter. No download or account required.


Thanks so much for the great review, Steve! We're so glad our site helps you out!