VitalChekReviews 308

I received my birth certificate ripped, and smudge with black stuff. I don't deserve this. I have waited so long for this document.

That's right. Vitalchek cancelled my order after 2 days! Maybe it was because I've been married and divorced 3 times, and changed my name twice? I don't think they even got that far - just saw that the NAME requesting the birth certificate was different from the NAME on the birth certificate, said "Oh HELL NAW!" and cancelled. Besides charging $63 for their 'service', IMHO outsourcing what should be performed by actual employees of my state government is ridiculous and unnecessarily expensive! Do NOT recommend.

I wouldn't trust this service ever again. When I receives my birth certificate in the mail, the envelope was opened and wasn't sealed. Not only that, when submitting the information for my documents, I didn't receive a confirmation if they even found my records. I feel like they just used whatever information I entered and made a birth certificate out of it.

First, I would like to say I've used the service before and it's worked well. This time, though I made my order at night, found out a couple hours later that I didn't need, and it sent an email asking for it to be canceled. I sent another email asking for it to be canceled. Neither were answered. What I thought would be three or four day. Return rate ended up being 10 days. I've asked for a refund or partial refund, but I've yet to hear from them. This was two days ago. I'll add to the story as progresses.

I received the birth certificate within the expected time, but it was delivered in a plastic bag without a proper envelope. I am not sure how such an important document could be shipped without adequate protection. Unfortunately, it was delivered on a rainy day, and the certificate became wet. This needs to be checked.

I had to submit it three times and each time it cost me $9.95 service fee a total of $30.00 in service fee for a $12 birth certificate. I would not recommend it to anyone.

If able to give negative stars, I would. Ordered in May. FINALLY received in October after paying twice. It was suggested that I travel from PA to TN to obtain this when it did not arrive the 1st go round.

I paid $38.00 to get a copy of my birth certificate only to notice a error on the form. Someone missed spelled the name of the hospital and just crossed out a letter on the name of the hospital.
They should have prepared another birth certificate form.
The form does not look very professional processed for $38.00 dollars and a long wait time.

On October 22,2025, I ordered my daughters death certificate and chose this service to have it expedited. I did not receive It until October 31,2025. This was not worth the $53.00 and wait time. Very poor service.

While officially contracted by the government, VitalChek is not a governmental processing service itself. They are a private third party data company (literally listed right here on this page as "a LexisNexis Risk Solution Company") to pass along your vital records request to the county/state and doesn't do anything to expedite the actual processing of your order EVEN IF YOU PAY EXPEDITED COSTS. The biggest issue I have is that their website states that your order may be processed a little faster if you pay for their overnight shipping, but that's very much not true and only AFTER I paid did I get the confirmation email immediately estimating an October 7th delivery date. That's almost 3 months out from the date I placed the order! It's been 2 months so far and my order status on their website still says the county is processing my request. So of course, I didn't manage to receive my order in time to get my identification documents processed for my travel plans. Given the result, I should've just submitted by request via snail mail and saved myself the money. I probably would have done so had their website given a proper disclaimer of the 45-60 day estimated timeframe before the final purchase. But they didn't, presumably because profit matters. Buyer beware, AVOID GOING THROUGH THE HEADACHE OF ONLINE ORDERING IF YOU CAN AND SAVE YOURSELF THE MONEY. If you rather get the tracking number from ordering online or if you're ordering from far away, then that's understandable... but just, please don't waste excessive money. To be clear, the processing time is unfortunately what it is. This review is for the deceitful charging of their own inflated service costs and lack of transparency that gets a 1 star from me. I just cannot stand price gouging, especially during a particularly vulnerable time for many people right now during this current federal administration.

Waiting for 2 hours + even used 2 phones also sent emails for them to contact me. Is this company legit?

I don't understand people's positive ratings for this company. They don't answer their customer phone line. Yesterday afternoon I spent 48 minutes on hold until I gave up. I am writing this as I am waiting again. It's been forty minutes on hold so far this morning. I received an email saying: "We have not received the required documentation, so your order has been placed on hold!" Nowhere does the email tell me what documentation I need to send and where to send it to add to my request. So I am having to call them on their customer service line that they won't answer. This seems like a totally bogus operation.

Wasted my time and money on this trash service, said 90-95 days, it's been 100+ days, customer service number is a useless robot

I ordered my long form birth certificate thru VitalCheck and 2 days later I received a phone call from a lady that I didn't know. She had my birth certificate. I tried to call VitalCheck and after being on hold for over 40 minutes, I hung up and called the Health and Senior Services office where my certificate was being shipped from. The guy was horrified and shipped me another copy. I had it by 10 am the next morning. I contacted the stranger who had called me and informed her of what I had done. She called the same person that I had talked to at Health and Senior Services and got her copy that she had ordered also. I hate to think what could have happened if my certificate had gone to someone who wasn't honest. I spent $49.50 to have my birth certificate shipped to the wrong person and then had to spend over an hour on the phone to fix it.

They took twice as long as their maximum timeline quoted, but they make sure to force you to pay for overnight shipping... so they take 3 months to do their part, and then overnight your documents? STUPID. I ordered on 2/28 and UPS delivered the documents the same afternoon they got them based on their mailing sticker... 3 months to the day

It has taken me the better part of 10 years to acquire my birth certificate. It has always been unavailable or no record when contacting the issuing state. I saw their ad on Google and said what the heck it can't hurt. I paid my dues and I was told 4 days I would have it. By goodness 4 days later I had my birth certificate. Best service I've ever used.

It takes so long to receive something important like that. I would recommend for you all to try to improve the process timing.

I have received my order in a timely manner without any delay. The services is excellent and secure.