VitalChekReviews 308

I ordered my recently deceased son's birth certificate January 20th, it is now April 1st. I have called and wait over an hour several times and then get hung up on. When I finally get someone, they tell me they need to get ahold of the state and will call me back with an update in about two weeks. And never received a phone call back. I have emailed them multiple times as well. Cost me 57$ and still nothing. I check my order status now says it has expired. This company is a joke and should not be in business. This is not funny. Thanks for scamming me. And no stars. Made me check at least one star.

There's no reason UPS Air should have been the default for a document being shipped less from than 10 miles away. The fee appeared only after checking out.

I personally had a great experience ordering my birth certificate through this company. I ordered on February 28th and received it today, March 31st. Quick and easy process! Also quick delivery. Will use them again, if needed, in the future!

Ordered more than a month ago. They immediately charged $9.30, and every two weeks, after waiting for my "express shipping", I get a "missing documents" email. Customer service NON-EXISTENT, NEITHER BY EMAIL NOR TELEPHONE! TELEPHONE 7 DAYS IN A ROW! 1.75 HOURS ON HOLD NO REPRESENTATIVE! THEY GASLIGHT, SANITIZE LANGUAGE TO MAKE YOU FUME AND RAGE. DO NOT GET INVOLVED. IT'S FASTER TO TAKE A DAY OFF WORK AND A TRIP TO YOUR HEALTH DEPARTMENT

Have used this site twice. It's quick and reliable. I received my document within the specified time frame. I always pay to get it expedite, but in reality you don't need to because it delivers what it offers.

Cert came fast it was a little pricey but no errors. So if ever needed I will use service again and recommend to others.

I was looking for a long form birth certificate, was unable to determine if that was what I was ordering. Received a short form birth certificate...Not what I wanted

Shouldn't have to pay more than $8 total for a document I'm required to have. Otherwise, it arrived quickly and without issue.

The price for a copy of a death certificate is way over priced. I needed the copy quickly and didn't feel comfortable waiting on the U.S. Postal service so I had to pay additional money to have it sent UPS. Not sure if there are alternatives to getting certified copies of birth/death certificates, but I would highly recommend trying a different way. On a positive note, the document did arrive quickly.

The document came safely and quickly (though it was only in a carboard sleeve, not in a well protected or padded envelope, and had no "do not bend" message), but the shipping cost was not advertised until after I had already submitted the order. I would have just gone to get it in person had I known it was going to charge me nearly an extra $20 for expedited shipping (which I had no option to deselect). It just would have been nice to see a price summary before paying, so I wouldn't have spent an extra $30 (with the shipping and convenience fees) to order online. Some parts of the online form (specifically for marriage certificate) are also unclear - ex. For "legal name", should I put my maiden name or new name? Which is my legal name at this point, since I'm actively ordering the certificate I need to change my name on my legal documents? Increased clarity would be helpful. Otherwise an easy and quick process.

My child's birth certificate was incorrect. I purchased two of them and they both had the father's middle name spelled incorrectly. They replaced his middle name with my son's, now we have to go get them corrected in person which is what we were trying to avoid since we are both busy individuals.

I used VitalChek to order my father's death certificate and experienced significant issues with the service:

1/4/25: I placed my order and selected UPS Next Day Air ($19) for expedited shipping. I also completed the required notarization to verify my identity.
1/6/25: VitalChek shipped my order via UPS Next Day Air.
1/8/25: I filed a claim with UPS because the package went missing. (Note: When a claim is filed, the sender receives the refund.)
1/8/25: I emailed VitalChek to inform them of the claim and received an acknowledgment email from them stating there was a delay and a claim had been filed.
1/10/25: The package was delivered.
1/10/25: I immediately contacted VitalChek requesting a refund for the $19 Next Day Air fee.
1/17/25: I followed up with VitalChek, as I had not received a response.
1/26/25: As of today, I have still not received any response or refund.

I am extremely disappointed that VitalChek is ignoring my request for a simple refund of the $19 UPS Next Day Air fee. This is a basic and reasonable request, and it's frustrating that they have failed to address it.

Based on my experience, I would not use VitalChek again in the future, and I would caution others against using their services as well.

Overall I did not have a great experience. I needed my son's birth certificate by a certain date to get him on my insurance. The order took way longer to process than the 5 to 10 business days listed. What was more frustrating was I couldn't get a straight answer on where it was or what the updated timing was. It was really difficult getting a hold of someone at Vitalchek. I ended up ordering a second one because it was so unclear when the first one would come.

Filling out the forms for my birth certificate was a breeze. Certs arrived about a week later, but there was an error. I contacted Vitalchek. They responded a couple days later, addressing me by a different name, asking for some information I had already provided. I sent the information and waited another week. Hearing nothing, I contacted them again for a status. They responded that, essentially, I had to take care of it myself. I contacted the city of Buffalo directly and all is now well. This was far easier than using Vitalchek. Bottom line is I paid for a service I didn't receive. Vitalchek went through the motions, but didn't deliver.

I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.

They have a monopoly when it comes to Vital Records like birth certificates, so they can price gouge. Why can't these records be ordered directly from the state? Answer: Everybody profits but the consumer. The government, whether it be federal or state, etc. already sticks it to us in the form of taxes. Chances are they're getting a kickback from this company as well. That's why they're doing it this way. On the plus side, the process was pretty easy/simple and delivery was timely. Speaking of delivery, that's a big part of the overpricing. They will either send it by regular mail and you take your chances, or it's UPS Overnight with a big price tag.

I was on the State site to order a copy of Birth Certificate for $15.00 and you charged $60.50 for the same service. That showed up on my card.
WHY?

This company may be on of the worst I have ever dealt with. Just read the reviews. The fact that TN allows them to represent them for records is absolutely stunning. I am just stunned that this is allowed to go on.