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VitalChek

1.8

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VitalChek Reviews Summary

VitalChek has a rating of 1.8 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VitalChek most frequently mention birth certificate, customer service and credit card. VitalChek ranks 25th among Birth Certificates sites.

service
206
value
200
shipping
185
returns
108
quality
172
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Ohio
1 review
4 helpful votes
Follow Ivy F.
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Vital check took my money said they placed my order and sent it I have not received my documents in three weeks now. I have tried to respond through their system and there is no response from anyone this is a scam I'm going to report them to my credit card company and the Better Business Bureau

Date of experience: February 17, 2021
Maryland
4 reviews
16 helpful votes
Follow Zoe D.
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When I first started using the site for the needed certificate, I noted it was run by LexisNexis, which is one of the databases we use for collecting information on contacts at my job and tracking people. This data can easily be obtained by anyone. But, I overlooked my concerns because VitalChek initially doesn't ask anything too personal. It starts off simple. It's once they obtain and supposedly processed my payment and all should have been completed that the site demanded my social security number, more personal information, and copies of my identification to be uploaded. There's no turning back at this point. Then the wait time turned from being the quickest method of 10 days to deferring to the health departments' timing of 20 days or longer. So, it does feel like a scam, because they are basically collecting your imperative information and you still require the direct services of the state department. Honestly, you give your important data to strangers and actually pay to do it. They will in turn also get paid by the companies that buy data and use their database services. It's best to just wait for the state department and skip this third-party "service".

Date of experience: November 25, 2020
Texas
1 review
4 helpful votes
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I ordered a death certificate with express shipping because I needed them quickly. I received someone else's death certificate, breaking HIPPA laws. I tried to reach them to get this corrected and they never answer their phone or emails. 6 months later I am still waiting to hear from them so I can get a refund.

Date of experience: October 20, 2020
New York
1 review
8 helpful votes
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This website does not do what they promise at all.

Date of experience: January 29, 2011
VitalChek M. — VitalChek Rep
over a year old

We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience in the future. You may reach us anytime at Facebook.com/VitalChek or [email protected]. Again, thank you for your feedback.