VisionworksReviews 190

Its February 2nd and I STILL do not have glasses! My appointment was in December! My glasses were ordered in December! The 2 weeks came and went, I never heard anything, so I called after 3 weeks. I was told the lab LOST my glasses! So they told me I probably had to pick new frames, no, wait, they found them in Rochester. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. Ridiculous! Never going here again, and I will inform others. I have been a customer here for along time, but not sure what has happened! Rochester, MN store.

Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance..

The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly
Carrie sales agent super sweet very patient and great customer service and greatttt deals!

So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. I finally found what I wanted and after $300.00+ bill with my insurance I left. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. I tried to get an answer and all she said was I'm not going to argue about this and walked away. Never doing business again with that kind of attitude. I would rate their business as a -1 star if I can

I spent $1200+ on Nov 16 for 3 pairs of glasses. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. They reordered both missing pairs. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. I received 2 sets, one that was originally missing, and a duplicate of the set I had originally picked up in the store. I have yet to receive my sunglasses as of Dec 30th. What an inept lab and company. How they are still in business is a complete puzzle…

Will not answer the phone. Will not open as website state. Understaffed all the time. Really really bad

I visited visionworks with two family members on at least three occasions. We all intended to buy glasses. Upon entering the store EACH TIME we were left standing there unacknowledged by anyone. No one say hello we will be with you in a moment. Nothing until they were actually ready to serve us. This was very uncomfortable and kind of rude on their part. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. The appointment was confirmed. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. I was not able to reschedule these appointments.

I am still trying to get a full refund from this company! I am so angry with how they have done me. I bought glasses on 7-20-2022 paid $444.89,could not see out of them. Went to dr. for check on glasses and my prescription. Had to get glasses sent back for remake. OK 2nd pair same thing could not see thru them. Again I went back to eye Doctor glasses sent bcack for remake again. 3rd pair came in and I couldnt again see enough to drive, my old glasses. Sent glasses back asked for refund within the peroid time exceptable again. I never have gotten my refund! I have made contact with the central coorporate office customer service several times. I am very old now this is so unfair to be done this way! Visionworks stinks!

Went to order a pair of glasses and lenses for a pair of frames I bought there a couple years ago. Once again I was told my vision insurance wouldn't be the best way for me to go. I was told I could NOT purchase just lenses as part of their BOGO promotion. For a pair of glasses with relatively inexpensive frames and a pair of lenses I was quoted $840.00. This was after someone behind a closed door told the clerk I could use the BOGO. This mysterious voice didn't ever show its face. Went to the optician behind them and got lenses for my frames and a full pair of glasses for under $600.00 using my insurance and a promotion for a second pair. A call to the customer service number at VisionWorks left them firm on the $840.00 price tag. They don't care. I had been a repeat customer...but no longer. Shop around. They will milk you for everything they can. Extremely poor experience both in store and on the phone with their customer service department. It wasn't like that the last couple years when I have shopped there.

I've been a patient of vision works since the early 90s. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order.
The Horrible Disgusting way I was treated by the girl working there was unforgivable.!
She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away!
I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! Too many eye doctors out there to stay and be treated that badly!
Told me I had to give a rating if I could there would no rating your service was that bad!

2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Refund still is a problem, dispite credit card dispute process.

It used to be such a wonderful company when Highmark owned it. Now VSP has taken is over and destroyed it. Especially the wonderful phone system. I go there since I have Highmark insurance through Highmark and we still have a good discount but the new owners have destroyed this company. Eveything takes more time, looks cheaply made and is always wrong or sent to Timbuctoo. And then you have to go through the phone system...its harakiri time...

Spent over three hours just to get an eye exam. Initially they were unable to figure out what to do with my insurance since it's tri care through the military.

My appointment was at 11:40 and I didn't leave until 3pm. Extremely disappointed.

If I could give a zero star I would. They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. I wish the union would look into this and give us choices

I went for my annual eye exam, ordered 2 pairs of glasses, 1 sunglass (Distance only) and 1 progressive (Deluxe). I received a text that my glasses were in. (I went to the Centereach New York store) I went to ick up glasses, the sunglass where fine, the progressives I could not see out of my left eye, only to find out that there was no prescription in that eye. Now I schedule an appointment to redo my eye exam with the doctor.
She retests and sure enough there should have been a prescription for my left eye. So they re-ordered my progressive glasses. I received a test that they were in. I go pick them up, after about 1 hr of them looking for the correct pair. The distance part was now corrected, but the reading part seemed off, but I took them and thought maybe I needed to get used to them. After a few weeks I return to the store, as they just seemed off. So now they check the measurements, and they seem off, they remeasure me and reorder the glasses again. I received a text that they are ready. I go to pick them up and they reordered the glasses with the very 1st prescription that was incorrect. After sitting there another hour with them trying to find the correct prescription in the computer, I had to leave. So Now I have a pair of glasses that I can't use. I would like to be refunded what I paid for them.

This chain used to have well trained, knowledgeable, well trained and certified lab employees that could make glasses quickly on-site and troubleshoot with the doctors to help patients see better. They closed all the in store labs two years ago and are now reaping the results of that decision. They used to be industry leaders. Such a shame to see their decline!

First I want to say the Everett location is awesome. Detailed eye exam. The doctor was very thorough. The manager and staff were super friendly and helpful. Since cvd lockdowns I had missed getting eyes checked in a while. Finally I can see and feel more confident. Ended up with progressives and they are much better than the ones made years ago. They have great sales and return policy do I didn't feel worried if I needed to change anything. Thank you Everett Visionworks!

They made errors and want to charge me to fix. I need regular glasses and they made it reading only.